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Pilot MCAS messages plunge Boeing into fresh crisis

737 MAX
The 737 MAX on one of its test flights. Photo: Boeing.

Boeing is again under fire after the emergence of instant messages from a top company pilot worrying he may have unwittingly misled regulators after experiencing simulator problems with controversial 737 MAX flight control software.

The US Federal Aviation Administration demanded an immediate explanation from the plane-maker after it discovered Boeing knew about the messages for months but only handed them to the Department of Transportation on Thursday.

The revelation saw Boeing’s  share price tumble and prompted fresh calls for a management shakeup at the company.

It comes less than a week before Boeing chief executive Dennis Muilenburg is due to testify before a Congressional committee and as the company is attempting to get approval to return the grounded MAX fleet to service.

The global MAX fleet has been grounded since March after the plane’s MCAS flight control software was linked to two fatal accidents involving 346 deaths.

The messages, first reported by Reuters and published on The New York Times website, outline a conversation between the MAX’s then-chief technical pilot Mark Forkner and a colleague about problems on a simulator with the MCAS software linked to two fatal accidents.

In the exchange from November 2016, Forkner says MCAS is “running rampant in the sim on me”, adding “at least that’s what Vince thinks is happening”.

“So I basically lied to the regulators (unknowingly),’’ Forkner says.

“It wasn’t a lie, no one told us that was the case,’’ his colleague replies.

Forkner: “I’m leveling off at 4000ft, 230 knots and the plane is trimming itself like Craxy (sic). I’m like WHAT?”

Forkner jokes that he sucks at flying, adding that the problem was “egregious”.

He also questions why he is just hearing about the issue now.

Forkner’s lawyer told Reuters there had been no lie.

“The simulator was not reading right and had to be fixed to fly like the real plane.” lawyer David Gerger said.

“Mark’s career — at Air Force, at FAA and at Boeing — was about safety. And based on everything he knew, he thought this plane was safe.”

Nonetheless, the messages prompted US Federal Aviation Administration boss Steve Dickson to demand an immediate explanation which in turn led to a phone call from Boeing chief executive Dennis Muilenburg.

The FAA said Boeing alerted the US Department of Transportation late on Thursday to the existence of the message between two employees “characterizing certain communications with the FAA during the original certification of the MAX”.

It said Boeing has told the department it had discovered the document some months ago”.

“The Department immediately brought this document to the attention of both FAA leadership and the Department’s Inspector General,’’ the FAA said in a statement.

“The FAA finds the substance of the document concerning.

“The FAA is also disappointed that Boeing did not bring this document to our attention immediately upon its discovery. The FAA is reviewing this information to determine what action is appropriate.”

But Boeing said it had produced the same document to “the appropriate investigating authority” earlier in the year.

“Boeing has also been voluntarily cooperating with the House Transportation & Infrastructure Committee’s investigation into the 737 MAX,’’ it said.

“As part of that cooperation, today we brought that document to the Committee’s attention as well.

“We will continue to cooperate with the Committee, and all other authorities, as they move forward with their investigations.”

US media said the documents had earlier been turned over to the US Department of Justice, which is conducting a criminal investigation into the MAX crisis.

 

 

 

Dramatic video of Asiana A380 engine on fire

Asiana

The engine of an Asiana Airbus A380 has caught fire during refueling at Seoul airport yesterday.

According to AeroTime the A380 registered HL7652, was about to carry out flight OZ202 to Los Angeles International Airport (LAX).

During a start-up test, smoke and sparks were seen from the Rolls Royce Trent 970 engine which then caught fire.

READ: Air New Zealand brings relief for tall passengers 

Airport emergency services put out the fire.

However, at the time, none of the 401 passengers had boarded.

Cathay expects tough times to continue

cathay
Cathay - not out of the rough weather yet. Credit Richard Kreider

Cathay Pacific is expecting tough operating conditions significantly affecting group passenger numbers to continue until at least the end of the year.

September traffic figures published Friday show year-on-year passenger numbers were again down as the group’s home base of Hong Kong continues to be rocked by political unrest.

Cathay Pacific and Cathay Dragon carried 2.43 million passengers, a drop of 7.1 percent compared to September 2018, while the passenger load factor fell 7.2 percentage points to 73.6 percent.

READ: CATHAY quadruples entertainment offering

At the same time, capacity in available seat kilometres rose 9.8 percent.

The challenging environment saw inbound passenger traffic drop 38 percent, the same as fall as in August, while outbound traffic was down 9 percent, a slight improvement over the 12 percent fall seen the previous month.

“The mainland China market has been hit especially hard and we observed very weak demand for travel over the National Day holiday – traditionally a very strong period,’’ said group chief customer and commercial officer Ronald Lam said.

“Our India routes were the main bright spot, buoyed by strong demand between India and North America.

“Intense competition together with an increasing reliance on transit passengers over the short term has continued to apply additional pressure on yield.

“We continue to see a significant shortfall in inbound bookings for the remainder of 2019 as compared to the same snapshot last year.

“This has been felt most strongly with bookings from mainland China and our other Asian markets.

“As previously announced, we are taking a number of short-term tactical measures to respond to this shortfall, most notably realigning capacity for the winter season (from end October 2019 to end March 2020).”

The cargo business saw some improvement compared to August with the two airlines carrying 172.637 tonnes of cargo and mail, down 4.4 percent compared to the previous year.

Lam said air freight had entered the traditional high-demand season and most markets saw a better month-on-month performance.

“However, the overall market remains challenging and competitive with tonnage carried and load factor for the year to date still significantly below the same period last year.

“We continue to closely monitor market sentiment and global travel trends in order to best align passenger and cargo capacity with demand.”

 

 

Virgin flight training deal gets foreign investment approval

Virgin Australia

Virgin Australia Group has received approval from Australia’s Foreign Investment Review Board and Treasurer Josh Frydenberg to lease facilities in Tamworth for its pilot training program.

Virgin, which needed to obtain the approval because it is mostly foreign-owned, intends to lease facilities from Tamworth Regional Council for its pilot cadet program.

It will then sublease the facilities to Australian International Aviation College (AIAC) which will conduct training in Tamworth for the airline’s pilot cadets as well as overseas students.

The airline group said Tamworth Regional Council would manage the establishment of the pilot training school and use of the facilities.

READ: Aussie airfares take a tumble in October

“Virgin Australia intends to use the flight training services of both AIAC and CAE Australia Flight Training to train its cadets, funneling talent directly into the Group,’’ a Virgin spokesman said.

“Virgin Australia will continue to run its pilot cadetship program into the future and is committed to having this program run in Tamworth.

“In addition, the Group remains committed to pilot training initiatives through our cadetship program, internal development opportunities, and current pilot training partners.”

The $A30m project has been swept up in Australian angst about Chinese influence because Virgin investor HNA Group owns 80 percent of AIAC and another Chinese company, Winbright Overseas Investment, owns a further 10 percent.

Many of the facility’s students are expected to be from China, where rapid airline growth and a limited number of domestic flying schools have prompted an overseas buying spree in countries such as Australia, Canada and the US.

Almost half of more than 5000 Chinese trainee pilots in 2017 were trained abroad, according to The Financial Times.

Tamworth Region Mayor Col Murray described the decision as great news and meant commercial negotiations with Virgin Australia could move forward.

“Pilot training has a long history in Tamworth and it’s exciting we will soon see the addition of Virgin Australia cadet pilots at our purpose-built facility which is already being used by BAE Systems and CAE Australia Flight Training,” Cr Murray said in a statement.

“Planning in readiness for the first cadet pilots to arrive is well advanced.

“Council has called tenders for various operational aspects at the flying college including catering and food services to commence in the new year.

“We will be ready for Virgin Australia’s cadet pilots to take up residency here as soon as possible.”

 

JAL 787 domestic workhorse goes big on “premiumesque” Class J

JAL 787
The sizeable Class J cabin is in a spacious 2-3-2 configuration. ALL Photos: JAL

It’s fascinating to mark the evolution of the 787 from a long haul fixture to a domestic workhorse, with Japan Airlines (JAL) putting its first domestic 787-8 aircraft to work this month between Tokyo Haneda and Seoul Itami, and later this year between Haneda and Fukuoka.

Launch customer and Japan Airlines domestic competitor All Nippon Airways has long used its early (and therefore less efficient) Dreamliners on its domestic network, but few other airlines have high-capacity domestic versions of the Dreamliner.

This is particularly true of the more recent lighter and more efficient versions that have, by many airlines, been called “too much airplane” to be

Watch dramatic video of Asiana A380 engine on fire

In a fleet context, JAL has some of the world’s densest Boeing 777 aircraft for its domestic trunk routes like Tokyo Haneda to Osaka Itami and Sapporo New Chitose, including its 500-seater two-class Boeing 777-300 configuration.

The airline also currently has a fleet of 35 Boeing 767s, according to the fleet tracking site airfleets.net. Six of these are the non-ER 767-300 version largely used for medium-sized domestic routes or off-peak large routes, including Itami.

Interestingly, these are not particularly old planes as the 767s in commercial operation go: one was delivered in 1995, two in 1997, one in 1999 and two as recently as 2002.

JAL and its associated airline brands also operate a large fleet of 737-800s for city pairs with lower demand, as well as a variety of regional aircraft from Embraer E-Jets to turboprops for regional or very-low-demand services.

This new aircraft is a high-density version, with 291 seats on board: 6 in first class, 58 in the unique Class J (which is sort of like an international premium economy product), and 227 seats in regular economy. Not quite the 335 seats on Scoot’s denser 787-8s, but not too far off either.

First class is laid out in a 2-2-2 configuration, with deeply reclining and very private seats from the Japanese seatmaker Jamco.

JAL
The first class seats are from Japanese seatmaker Jamco.

Class J, meanwhile, is in the standard 2-3-2 premium economy layout for the 787, making this the most spacious and overall best passenger experience of Class J in the fleet, where the 777 sees a 2-4-2 layout and the 737-800s the unusual 2-3 configuration. The seats are the Recaro PL3530.

It’s interesting that JAL selected this configuration given that it would have had the option to take eight-abreast 2-4-2 seating for Class J, which is the layout it uses in international economy on the 787.

It is, indeed, the only airline to retain the 2-4-2 configuration in economy on its long-haul Dreamliners, where other airlines use 3-3-3.

But on this domestic shuttle route the economy class seating is going to be 3-3-3, but with the remarkably impressive Recaro CL3710, more often seen on long-haul aircraft.

JAL
In economy, it’s Recaro seats in a 3-3-3 layout

In comparison with the Boeing 767s, these aircraft are directly replacing, that’s something like an inch less seat width, but it’s not dissimilar to the high-density 777 aircraft that it will be flying alongside.

Overall, it’s an upgrade from the 767 in Class J and adds first class, but in economy it’s going to be a little more squashy down the back — mitigated substantially by the choice of the comfortable Recaro seats.

The first flight of the new configuration will take place at the end of this month, between Tokyo Haneda and Osaka Itami.

JAL offers over a dozen flights a day between these two airports alone, not counting their international airports at Narita and Kansai, and the 787-8 will be flying alongside the Boeing 767 and Boeing 777 widebodies the airline also uses on these routes — as well as low-cost carriers’ narrowbodies and ANA’s widebodies.

 

Cathay quadruples inflight entertainment offering

Cathay IFE quadruple
Photo: Cathay Pacific.

A big boost to Cathay Pacific’s inflight entertainment means customers can now fly non-stop around the world 45 times without watching the same thing twice.

The Hong Kong-based airline is boosting the content on its entertainment system four-fold and says passengers can look forward to more newly released movies, sports coverage, complete boxsets and Asian content.

It has also recently made available live coverage of sports events to allow passengers to follow their favorite games.

READ: JetBlue, Norwegian to link networks with promise of cheaper fares

The airline has partnered with channel Sport 24 to offer customers on its A350 aircraft live coverage which this month includes the Rugby World Cup and next year will feature the Tokyo Olympics.

When it comes to films, a new agreement with streaming service and independent entertainment film specialist MUBI will give passengers access to remastered classics and films that didn’t make it to the local cinema.

The carrier is also one of the first to offer multi-season box sets that allow passengers to binge on their favorite series.

It also boasts one of the biggest airline libraries of Asian content that includes specially curated collections compiled by renowned celebrities and entertainment experts.

“Our passengers are always telling us how much they enjoy having high-quality entertainment when they travel, so weʼre delighted to be giving them so much more new, exciting content to explore,’’ said Cathay manager customer experience and design Vivian Lo.

Pro-democracy protests in Hong Kong have had a serious impact on Cathay’s traffic and prompted it to make capacity changes on some routes.

It now plans to slightly reduced capacity in the 2019 winter season as opposed to its original plan of more than 6 percent growth over the period

Figures for August showed a year-on-year fall of 11.3 percent in the combined passenger numbers at Cathay Pacific and Cathay Dragon.

The passenger load factor also fell by 7.2 percentage points to 79.9 percent.

The airline said overall tourist arrivals in Hong Kong in August were nearly half what they usually were in what was traditionally a strong summer month.

Inbound traffic was down 38 percent while outbound fell 12 percent.

JetBlue, Norwegian to link networks with promise of cheaper fares.

JetBlue

JetBlue and Norwegian Air plan to join forces in an interline agreement they say will boost competition and provide cheaper fares across the Atlantic.

They have signed a Letter of Intent and plan to launch the partnership in the early northern summer of 2020 with booking starting early next year.

The deal will allow customers to buy a single low fare for connecting flights between the Americas and Europe as well as check their baggage through to their final destination.

Interline agreements also generally offer greater protection against delays and missed connections.

The partnership will connect more than 60 US  and almost  40 Caribbean and Latin American cities to Norwegian’s network offering 20 nonstop routes to Europe via New York-JFK, Boston and Fort Lauderdale airports.

JetBlue, which has said it will begin flying its own flights to London from both New York and Boston from 2021, said the deal would provide more competition.

READ: Twitter survey of US airlines shows all you need is LUV.

“Norwegian shares our belief that customers benefit when we can bring competition and low fares to the transatlantic market currently dominated by joint ventures, legacy alliances and sky-high ticket prices,” chief executive Robin Haynes said in the announcement.

Norwegian recently announced plans o boost frequencies on flights between the US and its most popular European destinations in the 2020 summer season.

Among the beneficiaries is Los Angeles-Paris, which moves to double daily flights on Tuesdays, Thursdays and Saturdays and 10 frequencies per week,  and New York-Paris, which will now run double daily services on Mondays and Saturdays and nine flights per week.

Fort Lauderdale and Boston were also due to gain an additional weekly service.

“We are very excited to partner with JetBlue as this will make international travel even smoother and more available for our customers, Norwegian acting chief executive Geir Karlsen said.

”JetBlue is the largest airline at several of our key gateways in the United States, specifically New York JFK, Boston and Fort Lauderdale, and this partnership will create a plethora of new route connections for customers on both sides of the Atlantic.

“The partnership will provide travelers throughout the US, Caribbean and Latin America with more affordable fares to Europe and vice versa.

“And not least it will offer seamless connections with two of the most awarded low-cost airlines in the world.”

 

 

 

 

 

Twitter survey of US airlines shows all you need is LUV

Southwest twitter survey
Photo: Southwest.

Music legend Bo Diddley once asked “Who do you Love?” and when it comes to US carriers, a recent survey of twitter posts suggests it’s still Southwest Airlines.

Online travel insurers Insuremytrip monitored 96,000 tweets mentioning the nine biggest US airlines over two weeks and found Southwest, whose stockmarket ticker symbol is LUV,  rated the highest with seven in 10 twitter posts positive.

Not far behind was Allegiant Air (64.4 percent positive) followed by Alaska Airlines (62.1 percent positive).

READ: Passengers, sick of queuing, demand more control.

Delta led the big three with 51.3 percent of its tweets positive followed by United (50.5 percent) and American (44.2 percent).

Also recording more positive tweets than negative was JetBlue — but only just at 50.5 percent.

When it came to the question of who don’t you love, Spirit Airlines was a resounding last with just 31 percent of its tweets positive. Frontier Airlines was also a poor performer with 36.3 percent of mentions positive.

The survey looked at what was causing negative mentions for each airline and found delays were the biggest source of frustration across all airlines except Spirit, where cancellations topped the list.

United had the highest number of mentions for delays and more than a third of its negative tweets related to cancellations or delays.

Spirit complaints for these two areas topped 35 percent, the highest of any airline.

“While every airline experiences delays and cancellations due to factors out of their control, it seems United Airlines and Spirit Airlines are particularly substandard in the way they handle customers in these situations,’’ Insuremytrip said.

“Interestingly, Southwest Airlines (who received the least negative mentions overall) see their biggest complaint is about money, while the rest of the airlines have limited complaints about this.

“Furthermore, Southwest Airlines received the highest proportion of negative mentions for keywords regarding seating (15.7%), which may be due to their policy on not assigning seats.

“To conclude, while we cannot infer that this means one airline has more issues than another, it certainly gives us an idea of what each airline struggles with the most.”

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Qantas reveals passengers’ longhaul flying tricks to beat jet lag.

passengers

Booze and noise-canceling headphones are among the strategies Qantas passengers are using to help them snooze and combat jetlag during increasingly long journeys on the Australian carrier.

Researchers at the University of Sydney’s Charles Perkins Centre have been looking at the ways passengers are trying to beat jetlag in order to find scientifically-based methods for reducing fatigue nad jetlag on long flights.

The study looked at 500 passengers aged more than 18 years on flights from nine to 17 hours and aims to establish a baseline to help researchers design new in-flight strategies to promote inflight well being.

Qantas says it will use the findings to inform future service and product design aimed at increasing traveler health and comfort.

The preliminary findings were released ahead of Qantas’ first Project Sunrise research flight, which will fly non-stop from New York to Sydney.

READ: Qantas to monitor pilots on record-breaking trial flights 

The initial study findings showed 54 per cent of people surveyed used earplugs or noise-canceling headsets to help them sleep on long haul flights.

passengers

The researchers found more than half of travelers used earplugs or noise-canceling headphones to help them sleep, while 38 percent drank alcohol and 10 percent took sleeping pills.

Almost 40 percent chose healthy food at their destination to help with their recovery less than half made a conscious effort to follow a proven way to beat jetlag and head out in the sunlight on arrival.

Sleep researcher Yu Sun  Bin said the study showed most people were not doing what was most effective to reduce jetlag.

“We know that going outdoors for sunlight at the destination is one of the most important strategies for syncing the body clock, but only 47 percent of passengers made the effort to do it,” she said.

“Drinking more than a few glasses of alcohol will make jetlag worse. It might make us fall asleep faster but beyond a certain point, it also disrupts the quality of sleep and causes dehydration.”

Qantas has already implemented some strategies on its ultra-long-haul Perth-London flights, including light therapy in the Perth transit lounge and areas that provide exposure to natural light.

It is now looking at the next phase of research with studies on 50 passengers and crew on non-stop Boeing 787-9 test flights from New York and London to Sydney.

The first 19.5-hour flight from New York on October 18 will see the subjects fitted with wearable devices and follow a specially designed, sleep, food and beverage and physical movement schedule.

Wearable devices will track movement and light exposure, complete an iPad test similar to “Whack a Mole” will gauge reaction time and attention.

 

 

 

Qantas to monitor pilots on record-breaking trial flights

qantas

Qantas is working with sleep researchers from the Cooperative Research Centre for Alertness, Safety and Productivity (Alertness CRC) to carry out research on pilots and cabin crew on its 787 record-breaking ultra-long-haul trial flights to start his weekend.

The first of three flights will operate non-stop from New York to Sydney. The second flight will fly nonstop between London and Sydney and the third will be another New York flight.

Qantas Group CEO Alan Joyce said the airline is excited to be taking existing research strategies to the next level by conducting interactive onboard research using rigorous scientific protocols.

“Every time a new aircraft has allowed us to fly for longer, people naturally ask about the comfort factor. The fact that the longest flight on our network today, Perth to London, also has our highest customer satisfaction rating shows that you can design an ultra-long service that passengers enjoy. Plus it has the added benefit of getting you to your destination several hours faster, door to door.

“Project Sunrise is pushing the boundaries even further. We know we need to think harder about the crew and passenger wellbeing when you’re airborne for almost 20 hours, and that’s why this research is so important.

READ: Passengers sick of queuing demand more control 

“A lot of what we’ll be doing is world-first. We’ll be fitting pilots with equipment to monitor their brain patterns when they’re on the flight deck and when they’re resting.

“The passenger research will test alternatives to how airlines have managed inflight service for decades. Usually, with night flights, passengers are provided with dinner shortly after take-off and then lights are turned off. But this may not necessarily be the best way to help reset a passenger’s body clock to the destination time zone,” added Mr Joyce.

“Innovation is part of Qantas’ DNA and these flights are no exception. Regardless of whether Qantas is able to forge ahead with Project Sunrise flights, this data will benefit passengers and crew travelling on existing Qantas long haul flights and we are excited to see what medical science can do to help shape how people fly in the future.”

Captain Lisa Norman – Manager Fleet Operations-Boeing 787, sporting the EEG (electroencephalogram) brain monitoring equipment, will lead the trial flights.

The primary aim of the research is to examine the sleep cycles and alertness of pilots and cabin crew during extended flight duty to establish optimum crew work and rest patterns.

Four pilots and six cabin crew will be involved in the data collection, wearing activity monitors and completing sleep diaries and rest and alertness logs.

Pilots will wear EEG (electroencephalogram) brain monitoring equipment for the duration of the flight to track brain activity and monitor alertness during their “on” times and sleep during their “rest” periods.

Pilots will also provide researchers with urine samples from before, during and after the flight which will track melatonin levels to establish individual body clock timing.

Cameras will be mounted in the cockpit for the flight duration to record alertness cues and operational activities.

The pilots have spent time in the 787 flight simulator to ensure the EGG brain monitoring equipment doesn’t interfere with aircraft systems and standard operations.

However, the Qantas pilots association about the limitation of using information from just three flights to assess the impact of ultra-long-range flying.

READ: Qantas flight set make history

The passenger research – in partnership with the University of Sydney’s Charles Perkins Centre aims to identify strategies to reduce jetlag and promote inflight health.

Passengers will be fitted with wearable device technology to track movement and light exposure.

Customers will experience a difference in food and beverage menus and service timings to encourage body clocks to adjust to the destination time zone.

Specific times will be allocated for out of seat movement and activities.

Passengers will keep a daily log for a week prior to the flight, during the flight and for two weeks after the flight and will note how they feel throughout the study.

 

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