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Emirates’ Tim Clark slams airlines over poor use of A380

Emirates
Emirates president Tim Clark.

Emirates’ President Sir Tim Clark has always been a strong advocate of the A380 and says Airbus will rue the day it cancelled the superjumbo program.

In an exclusive interview with Andreas Spaeth in Berlin on the eve of his upcoming 70th birthday and ahead of the Dubai Air Show, he reflected on the past, present and future of the A380 in the first of a two-part series.

Emirates Airlines was the sole driving force behind the Airbus A380. Its 113th A380 was delivered on November 11 and 10 aircraft are still to come before the program is finally shut down.

EXCLUSIVE: Emirates warns manufacturers to lift their game

Emirates A380
AirlineRatings’ European editor Andreas Spaeth with Tim Clark. Photo: Andreas Spaeth

READ: Airbus leads with electric aircraft

The CEO of Air France has recently disqualified the A380 as having always been difficult and now obsolete. What is your take on this?

Clark: The A380 was a misfit for Air France. They never scaled, they only have ten aircraft. Yes, we faced the same teething problems, but we dealt with them because we were scaled enough to deal with it. If you’ve got a sub fleet of 10 it’s a bloody nightmare and the costs go through the roof, she is absolutely right. But if you got a hundred of them it’s a bit different. Your unit costs in operating with that number are a lot lower than having just ten. Secondly, look at their interior. What did they actually do to shock and awe their market community with that A380 when it came to market? Why was it that it was Emirates, who took it after Singapore Airlines, that it lit up the planet in terms of showers and bars and big TV screens? We did it for a very well calculated reason. Not to blow our trumpet. But simply we had taken a huge risk and huge investment. To belittle that investment by putting in a Business Class seat of 1990s-think and a First Class of 1980s-think and Economy Class seating and IFE of 1990s-think was not something we would have done, like Air France. The whole approach to the A380 at Air France and Lufthansa was ‘just more of the same.’ They lost the opportunity to really define it. They never ordered any more. British Airways didn’t order any more. BA should have had the same number of A380s as we have, hundred of those. They got 62 million people in the UK and a congested Heathrow hub, that should have worked easily.

Emirates Business and First Class Lounge on the A380 Picture: Emirates
The original Emirates bar. Photo: Emirates.

Where would Emirates be today without the A380?

Clark: We would have faced slot compression at Dubai. We would operate a lot less ton and seat kilometres than we are today. That’s why we are the largest international airline in the world – because we have 113 A380s. If you look at the economic landscape of the mid-1990s into which the A380 was born, it was absolutely the right thing to do, nothing wrong with it. From concept to delivery it took Airbus 12 years, that’s too long, that cycle in our business is dangerous. Unfortunately, it then came in at exactly the wrong time. It’s a pity.

Would a different timing for the A380 have made a difference?

Clark: In the mid-1990s demand for air travel was skyrocketing, margins were very strong. We could see our slot constraints in London-Heathrow were really biting us in the backside. And that’s exactly what’s happening now. I have six A380s daily into Heathrow and they are all full. If I had the never-built, bigger A380-900 with the same six slots I get, they would be full as well. The A380 came into service with us in 2008, which was when fuel prices skyrocketed up to $US145 a barrel. Between 2008 and 2010 the airline industry went into meltdown. This aircraft never had a chance, as the people in charge at the top of the world’s big airlines were very risk-averse. It was Emirates that kept the whole thing going. It was unlucky. Had it come out in 2004 you would have had more orders then. Maybe it needed someone like me to persuade our shareholder to buy 150 of them. Most carriers were buying three, four or ten if they were lucky.

Emirates profit soars
Photo: Emirates

So industry evolution has now overtaken the A380?

Clark: If you try to fit the A380 into the current thinking of the airline community, with multiple airline failures recently, you can see why nobody wants to buy the A380, so it had to come to an end. The modern-day CEO and their boards are now used to smaller aircraft which they prefer because they don’t have to make the decision to buy a $US350-400m aircraft. They can buy one for $US160m and it’s fuel-efficient and ticks the box.

Does the A380’s size still matter in route economics?

Clark: When I fly an A380 from Dubai to Los Angeles with 515 people it burns 13 tons of fuel an hour, about 200 tons for the trip. A Boeing 787-9 in our configuration would be carrying 230-240 passengers. With two flights of the 787, which burns half the fuel, with the number of seats available, the fuel cost per seat on the A380 is cheaper than on the 787. I still believe today with what’s happening in Dubai and happening in the global markets that there is still a place for that aeroplane. The A330neos and the A350s are the next step to move ahead again to feed those A380s. It’s a no-brainer.

After you only signed the contract to buy more A380s in February last year, all then unravelled fairly quickly afterwards. How come?

Clark: In November 2018 we had a grown-up discussion with Toulouse. It was clear to us that Toulouse was struggling with the aeroplane. They would have continued to build it but on a bespoke basis which would have cost a fortune. We said: ‘We know you are suffering, we are not. The aeroplane is doing fine for us.’ If they want to talk, fine, if not, we stick to our orders. And they wanted to talk.

Were you satisfied with the A380’s reliability?

Clark: The A380 has now dispatch reliability of 99.5 per cent for us since the last five months, after eleven years, but I need that at the start. We had only 90 per cent dispatch reliability with the A380 in the early days. She does four to five cycles a day, on the second day the aircraft would break down.

Will there be second thoughts at Airbus about terminating the A380 program?

Clark: Airbus will rue the day that they cancelled the A380. As we reset the global economy, which is happening now, demand will pick up again. But your problems will still be the same, your airports aren’t growing at the pace they need to grow with passenger increases of 4 per cent a year, 160 million extra people come to the industry every year. The A380 will come back into its own again on the massive trunk operations. But the difficulty is you only have 250-seaters to cope with demand. So what will happen is that the supply of seats will be reduced, prices will go up. In the middle of the next decade, airfares will rise significantly – as the A380 had 517 seats while the 777-9 has only 380 seats.

Emirates Clark
Emirates A380s at the airline’s Dubai hub. Photo: Emirates

When and how will you start to phase out the older A380s?

Clark: Two A380s that we have identified to be most economic for us will be taken out of service in 2020. The first A380 delivered, registered A6-EDA, will only drop out in 2021 or 2022. That’s because of the financial arrangements with those aircraft, some of which are leased. There is a plan to bring us down over the next decade to recognize that they can’t fly forever, unfortunately, and cost of maintenance will rise as they get older. We have to do some major landing gear changes, originally after ten years of service, we pushed it out to twelve years. We need to rob the gear of those rather than spend $US25m for new gear. We just take them off those retired aircraft and recycle their gears. To take the gear out to overhaul it, you got to have a replacement gear, otherwise, both aircraft don’t fly. The lessors have to decide what to do with the aircraft we return to them. You never know, we may decide we want them back again. But we’ll give them a price that we are determining, not them. Otherwise,, they’ll sit on the ground doing nothing.

What is your vision for the A380s in your fleet going forward?

Clark: We will still have 90, maybe a hundred A380s flying by the end of the next decade and will be flying the A380 until the early 2030s. Probably 40 to 50 of the current A380s are leased and will go back to lessors. There is no second-hand market. If we decide we need them, then we will pay them a price we can afford. If they don’t want to do this we won’t do it, because the 777Xs will be there. When there is an uptick in demand from 2022 onwards with annual growth of 4-6 per cent in passengers again we might find we would want to keep those A380s, as, without them, slot constraints will become even worse.

 

 

 

Airline chiefs cancel Hong Kong conference as turmoil escalates

Cathay
Photo: Cathay Pacific

The Association of Asia-Pacific Airlines has canceled its 63rd Assembly of Presidents in Hong Kong because of the city’s political turmoil.

AAPA said the unusual decision had been taken after careful deliberation with host airline Cathay Pacific.

The event, which sees the chief executives of AAPA member airlines come together annually, was due to take place in the city on November 21 and 22.

AAPA members include Asia-Pacific carriers such as Singapore Airlines, All Nippon Airways, Asiana, Korean Air, Japan Airlines, Garuda Indonesia, Malaysia Airlines, Eva Airways and Thai Airways International.

READ: Malaysia plans to move quickly to regain US safety status

“This was a difficult decision, given our commitment to organize this important industry event, but reflects the unpredictability of the situation in Hong Kong,’’ AAPA said in a statement.

“AAPA deeply regrets the inconvenience and disappointment caused by this change of plans.

“We are reaching out to all registered participants in the coming days and will provide assistance as necessary.”

In a letter to delegates, AAPA said the well-being of attendees was of paramount importance.

The move comes as the political situation has deteriorated in Hong Kong as escalating violence has turned parts of the city into a battlefield and disrupted public transport.

The turmoil has had a profound impact on Cathay which announced on Wednesday it intended to cut passenger flight capacity by 6 to 7 percent for November and December after reducing by 2 to 4 percent between August and October.

It said advanced bookings continued to show weakness in both inbound and outbound Hong Kong traffic, although this was partly offset by moderately increased transit passengers via Hong Kong.

October traffic for Cathay Pacific and Cathay Dragon was down 7.1 percent compared to October last year while the passenger load factor fell 4 percentage points to 77.6 percent and yields also dropped.

“In October, demand for travel into Hong Kong remained weak with our inbound passenger traffic seeing a year-on-year decline of 35 percent, consistent with the trend seen in both August and September,’’ said Cathay Pacific Group chief customer and commercial officer Ronald Lam.

“The drop in outbound Hong Kong traffic was 13 percent in October, again similar to the trend over the past two months. Transit traffic via Hong Kong remained relatively less affected.”

Lam said mainland China routes had felt significant pressure with travel sentiment to Hong Kong by mainland tourists weak.

“Demand for premium class travel was also sluggish with passenger volume seeing a double-digit dip in October, traditionally a peak month for business travel,’’ he said.

“Japan routes were the star in our network – the Rugby World Cup generated good demand, especially from England and South Africa when both teams advanced to the final.”

 

 

Malaysia plans to move quickly to regain US safety status

MH370

The Civil Aviation Authority of Malaysia says it is working to fix faults found in a US Audit of its operations and has asked to be re-assessed within 12 months.

The decision by the Federal Aviation Administration to downgrade CAAM  from Category 1 to Category 2 has embarrassed Malaysia and led to the resignation of the authority’s chief executive.

The move does not affect existing services to the US by Malaysia airlines but means they cannot add new services and may have some impact on codeshares.

READ: Boeing says MAX deliveries could resume in December

CAAM said audit covered areas of legislations, oversight, delegation of authority as well as the adequacy of a number of the authority’s technical personnel.

“Whilst CAAM acknowledges that in carrying out its duties as an aviation regulator some shortcomings exist, we wish to emphasize that the assessment only covered CAAM’s role as an aviation regulator,’’ it said in a statement.

“This categorization is NOT an assessment of airlines, airports or air traffic services that fall under the purview of CAAM.”

The Malaysian regulator said plans were already underway to address the audit findings and the request for the FAA review was aimed at getting its Category 1 status restored.

“CAAM continues to contribute to the development and oversight of aviation via its seat on the ICAO Council,” it added.

“It also remains fully in compliance with all ICAO standards and legislation, having being audited by ICAO as recently as the middle of 2019.

“Given the critical nature of aviation, CAAM takes the FAA’s assessment constructively and has moved to make serious changes in its structure and operations.”

The FAA announced the downgrade on Monday after an in-country assessment in April 2019.

It said its category 2 rating meant that CAAM was deficient in one or more areas, such as technical expertise, trained personnel, record-keeping, and/or inspection procedures.

“This process is an assessment of CAAM and not any individual airline operating inside or outside of Malaysia,” it said.

The FAA assesses the civil aviation authorities of all countries with air carriers that have applied to fly to the United States, currently conduct operations there or participate in code-sharing arrangements with US partner airlines.

 

Jetstar pilots contemplate Christmas strike

Jetstar strike Christmas

The union representing Jetstar pilots is warning of potential disruptions over the busy Christmas period because of a dispute over pay and conditions.

The Australian Federation of Air Pilots (AFAP) has applied to the Fair Work Commission to hold a ballot of members over stalled negotiations for a new enterprise agreement.

It regards this as the first step towards protected industrial action which could affect peak Christmas travel.

READ: Qantas again axes Beijing

Members will be asked to endorse 24-hour work stoppages and work-to-rule bans.

The pilots are upset they are the lowest-paid jet flight crews employed by Australia’s four airlines and AFAP executive director Simon Lutton said they were tired of not being valued as highly as their peers at other carriers.

“Jetstar pilots are paid significantly less than their counterparts at Tigerair, Virgin and Qantas,” Lutton said.

The union said there were concerns about fatiguing rostering practices at the airline which have remain unaddressed in the negotiations.

“The Jetstar pilots are disappointed to have to take this step but, as negotiating with the company in good faith has got them nowhere, they have been left with no choice,” Lutton said.

A Jetstar spokesman described the decision to apply for the ballot as disappointing and said there had been “constructive discussions” about the new enterprise agreement since January.

There are many complex areas to discuss and working through the AFAP’s numerous claims and their many modifications take time,” he said. 

We remain committed to reaching an agreement for a new EBA to support the great work our people do every day, but not at any cost.”

The airline has estimated that AFAP demands would drive up pilot costs by 15 percent, well above the 3 percent it is offering.

It released average 2018 financial year salary packages, including super and allowances, that put a narrowbody captain at $A304,576 a year and a first officer at $A184,260. The same figures on a widebody jet were $A323,274 for a captain and $A234,516 for a first officer.

 

Airbus takes leadership position in electric aircraft

Airbus

Airbus and SAS (Scandinavian Airlines) have taken a leadership position to research and develop electric and hybrid-electric aircraft operations ecosystems and related infrastructure requirements.

The two organizations have signed an MOU to establish the requirements for the next generation of electric aircraft and to develop a framework on how to best introduce hybrid-electric aircraft for large-scale commercial use over the next 10 to 15 years.

The agreement is a first-of-its-kind collaboration that brings together a leading aircraft manufacturer and prestigious airline to better understand how electric and hybrid-electric aircraft could be deployed at airports worldwide.

But pushing the boundaries on an electric flight is not new for Airbus.

Since 2010, Airbus has been heavily investing in developing hybrid-electric and electric propulsion technologies for aircraft. Notable projects include the E-Fan X, a hybrid-electric aircraft demonstrator, in partnership with Rolls Royce.

At the same time, SAS has taken an industry-leading position to reduce its carbon footprint, a commitment that began well over 20 years ago. The airline has the goal to reduce its emissions by 25% by 2030 by modernizing its fleet, increasing bio fuel use and exploring the use of hybrid-electric aircraft.

READ more about Airbus’s electric leadership role

The airline produced it first environmental report in 1996, long before climate change made international headlines worldwide.

The collaboration also includes a plan to involve a renewable energy supplier to ensure genuine zero-emission operations are assessed. Airbus and SAS’ multidisciplinary approach—from energy to infrastructure—aims to address the entire aircraft operations ecosystem in order to better support the aviation industry’s transition to sustainable energy.

Aircraft are about 84% more fuel efficient per passenger kilometer than they were 50 years ago.  However, with air traffic growth estimated to more than double over the next 20 years, reducing aviation’s impact on the environment remains the aim of the industry.

To overcome this challenge, the Global Aviation Industry (ATAG) including Airbus and SAS have committed to achieving carbon-neutral growth for the aviation industry as a whole from 2020 onwards by cutting aviation net emissions by 50% by 2050 (compared to 2005).

This agreement strengthens Airbus’ leading position in a field where it has already invested in developing hybrid-electric and electric propulsion technologies.

In 2010, Airbus embarked on its aircraft electrification journey, developing the world’s first fully-electric, four-engine aerobatic aircraft, CriCri.

In 2015, Airbus’ all-electric, twin-propeller aircraft E-Fan successfully crossed the English Channel.

E-Fan X, the successor to E-Fan that is 30 times more powerful than its predecessor, is expected to take its first flight in 2021.

Airbus’ work in electric propulsion aims to drive the commercialization of zero-emission, all-electric urban air mobility vehicles and, eventually, large commercial aircraft. The goal is to make the technology available to fly a 100-passenger aircraft based on electric and hybrid-electric technology within the 2030s timeframe.

The E-Fan X hybrid-electric aircraft demonstrator will be BAe 146, with one of the aircraft’s four engines replaced by a two-megawatt electric motor.

Under the partnership, Airbus will be responsible for overall integration and control architecture of the hybrid-electric propulsion system and batteries, and its integration with flight controls.

Rolls Royce will be responsible for the two-megawatt engine and power electronics.

Airbus sees the E-Fan X project as an important next step in achieving zero-emission flight for commercial aircraft over the next 20 years.

“Alternative propulsion—including electric and hybrid-electric systems—is emerging as a serious and viable technology that could be widely adopted from the early 2030s,” says Glenn Llewellyn, General Manager, Electrification, Airbus.  “We strongly believe this technology complements sustainable aviation fuel, thereby ensuring a sustainable future for aviation.”

READ: Airbus expects the first A350 to be completed in China in 2021

The European aircraft manufacturer says the E-Fan X demonstrator will explore the challenges of alternative propulsion systems, including thermal effects, electric thrust management, altitude and dynamic effects on electric systems and electromagnetic compatibility issues.

It will focus on issues such as performance, safety and reliability in a bid to boost the technology and establish future certification guidelines for electric-powered aircraft.

Norwegian continues US expansion with three new routes

Norwegian boosts US routes
A Norwegian Boeing 787. Photo: supplied.

Low-cost carrier Norwegian continues to build its presence in the United States with three new nonstop seasonal routes over the northern summer and promises of more to come.

It will fly from Chicago to both Paris and Rome and from Denver to Rome using Boeing 787-9 Dreamliners with 35 seats in its premium cabin and 309 in economy.

However, it will end its four-times-weekly New York JFK-Madrid service.

The airline’s economy seats feature personal in-flight entertainment on demand, USB charging ports and a power adapter as well as free Wi-Fi on trans-Atlantic routes.

The premium cabin offers 43- to 46-inch seat pitch with complimentary drinks, food and checked baggage.

READ: US downgrades Malaysia’s safety rating.

“The US is now our largest and most important source market and we will continue to invest in expanding our network to offer more nonstop service to highly sought-after European destinations,’’ said Norwegian senior vice president commercial Matthew Wood.

“Rome and Paris are great additions to our growing presence in Chicago and Denver and we look forward to welcoming new and existing travelers on board next summer.”

The new routes mean Norwegian will double its presence in Chicago to four non-stop routes: Barcelona, London, Paris and Rome.

The new Paris service will launch May 1 and operate five times a week through October 24, while the Rome service will launch June 2 and operate four times a week through October 19.

Tax-inclusive one-way economy fares start as low as $US209.90 one-way to Rome and $US219.90 to Paris, while premium fares start at $US629.90 to Paris and $US779.90 to Rome.

In Denver, Rome will be the third nonstop Norwegian route and the first — and so far only — nonstop service from Denver International Airport to Italy.  The carrier already flies to Paris and London.

The new Rome route will operate between  March 31 and  October 23 with three weekly flights starting at $US249.90 one-way in economy and  $US999.90 in premium.

Norwegian says it now has more than 50 non-stop routes from the US to Europe, more than any other European airline.

It recently announced it was launching a US credit card, the Norwegian Reward Card.

 

 

All that glitters is not Chinese as Qantas again axes Beijing

Qantas Beijing
Qantas CEO Alan Joyce launches the airline's Beijing flights. Photo: Qantas

Qantas is again throwing in the towel on its Beijing route after finding itself facing weak premium demand and a surge in capacity from aggressive Chinese carriers.

The airline said it would cease flights from Sydney to Beijing from March 2020 after unsuccessfully trying to salvage the route by cutting frequencies from the daily to five per week.

Watch: Chilling passenger video shows American jet plowing into snow.

Qantas returned to Beijing in 2017 but said competitor capacity between the Chinese capital and Australia had grown by 20 percent since then and is expected to increase further in 2020.

The airline pointedly noted that this was the reverse of the overall trend of declining international capacity into Australia.

Chinese carriers are offering the kinds of fares normally associated with low-cost carriers: Air China if currently advertising return economy fares from Sydney and Melbourne to Beijing for $A530.

The Australian carrier will redeploy the Airbus A330 used on the Beijing route to existing destinations in Asia and funnel its customers through partner airlines such as China Eastern, Cathay Pacific and Cathay Dragon.

It will retain its Shanghai route on its existing schedule, saying it continues to perform well.

“Our flights to Beijing have been underperforming for some time due to weaker demand as well as a big increase in capacity from other airlines,” Qantas International chief executive Tino La Spina said in a statement

“China is a significant market for Qantas and our direct services from and to Shanghai are performing well. With Beijing, we’re responding to what the market is telling us.”

“We’ve got a strong partnership with China Eastern, so Qantas customers will be able to travel with them between Australia and Beijing and be rewarded as they would when flying with us.”

Qantas has made several attempts to crack the Beijing market but has retreated in each case. It complained after axing its previous attempt that it was possible to fill an aircraft flying from Beijing and still lose money.

The Qantas move comes after Virgin Australia announced it would axe its financially-embattled Melbourne Hong Kong route and concentrate on its service from Sydney.

 

Chilling passenger video shows American jet plowing into snow

American eagle
Phpoto: Twitter/Steve Krasicky

Winter in America is a time when icy conditions see cars regularly sliding off roads and, as the passengers of this American Eagle jet found, aircraft are not immune.

American flight AA4125 was traveling from Greensboro, North Carolina,  to Chicago O’Hare when it took an unplanned detour off the runway Monday.

READ: Boeing says MAX deliveries could resume in December

The Embraer ERJ-145 operated by Envoy Air was braking normally when it skidded to the left and came to a stop with its landing gear and right wing tip on soft ground.

According to The Aviation Herald, the aircraft was substantially damaged but there were no injuries and the 38 passengers and three crew seemed to take the incident in their stride.

One passenger was heard to say: “I think we landed”.

This video was taken by passenger Joseph Lian.

Hawaiian celebrates 90 years

hawaiian 90th birthday
Passengers on Flight HA111 received commemorative copies of the 1929 newspaper announcing the first service. Photo: Hawaiian.

What began with $US5 sight-seeing flights using a Bellanca pacemaker CH-300 monoplane, moved into new territory on November 11, 1929, as two Sikorsky S-38 amphibian aircraft launched the first commercial air service connecting the Hawaiian islands.

The launch of the Inter-Island Airways flights to Hilo Airport on the Big Island and Ma’alaea Airport on Maui from Honolulu’s John Rodgers airport cut travel time from 14 hours by steamship to three hours and 15 minutes.

They also marked the start of a lineage that would culminate in today’s Hawaiian Airlines.

READ: Boeing says MAX deliveries could resume in Decemeber.

The man behind the service, former naval aviator Stanley Kennedy, had used the Bellanca to firm up his proposition for commercial air service between the islands.

During the launch, which was caught on film, he told the assembled crowd “the air is now yours”.

“The foresight of our founder Stanley Kennedy to introduce Hawaii to commercial aviation forever changed the way we travel across our archipelago for leisure and business,”  Hawaiian Airlines chief executive Peter Ingram said during celebrations Monday to mark the 90th anniversary.

hawaiian
Colorful uniforms from the past. Photo: Hawaiian

Today it takes about an hour for a modern jet to cross the water between islands and that is not the only change in the past 90 years.

Inter-island Airways carried 13, 043 passengers in 1930, its first calendar year of operations, compared to 12 million carried by Hawaiian in 2018 on a network that now includes US mainland and international gateway cities.

A fleet of three Sikorsky S-43s began transporting cargo throughout Hawaii in 1943 with the first US cargo certificate.

Today, Hawaiian carries up to 92,000 tonnes of goods across its network.

And almost half of the workforce at the airline,  which conducted the first scheduled commercial US flight by an all-female crew back in 1979, is women.

The airline began its 90th birthday celebrations with a “plane pull” fundraiser near the former john Rodgers airport site that raised $US33,000 for local non-profit organization Sustainable Coastlines Hawaii.

A flight between Honolulu and Kahului, designated HA111, saw flight attendants wearing vintage uniforms distributing copies of the November 11, 1929, Honolulu Star-Bulletin newspaper announcing the first flights.

Each guest was also handed a birthday card with a gift of 90,000 HawaiianMiles. This is enough for two roundtrip flights between Hawaii and the mainland or up 12 neighbor island flights.

 

Cruise ships see Emirates open first remote check-in

Emirates

Emirates has launched its first off-airport check-in terminal to cater for about 280,000 passengers expected to transfer from cruise ships docking in Dubai to its flights.

The complimentary remote check-in service at Port Rashid has eight counters and passengers will be able to check-in luggage and get their boarding pass up to four hours before their flight departs.

It will operate during the Dubai cruise season from October to April, during which some 198 ships are expected to dock at Port Rashid.

READ: US downgrades Malaysia’s safety rating.

The airline believes the new service will enhance Dubai as a cruise destination and says it will allow passengers to briefly explore Dubai without their luggage before heading to the airport.

“We are committed to provide a seamless and hassle-free travel journey for our customers,’’ said  Emirates divisional vice president airport services Mohammed Mattar.

“With the increasing popularity of Dubai as a cruise tourism destination, we have ensured that every touchpoint in our customer journey for this important traveler segment is thoughtfully served. “

Emirates said the new service complements its Home Check-In, which allows passengers to check in for their flights from anywhere in Dubai for a fee, and luggage handling services.

 

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