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Qantas, BP loyalty partnership gets final green light

By
Steve Creedy
Qantas BP loyalty
Photo: Qantas.

Qantas Frequent Flyer members will soon be able to earn points at BP service stations after the deal received final approval from Australia’s competition regulator.

However, the Australian Competition and Consumer Commission expressed concern about how the companies would use the data they collect.

Qantas replaced Virgin Australia as a BP partner and has already teamed its Business rewards program with the BP Plus fuel card.

WATCH the epic new Qantas safety video recreate history

The BP Rewards program is expected to launch in late March or early April, according to a BP spokesman, but the partners have yet to release details on earn or burn rates.

It will allow customers to earn Qantas points on fuel and eligible in-store purchases across participating BP retail sites.

The ACCC gave approval for the partnership for five years and will allow BP to require BP-branded petrol stations to participate as a condition of new franchise agreements and when existing arrangements are renewed.

It found public benefits would include the ability for consumers to accrue and redeem rewards program points and allowing BP to negotiate directly with Qantas on behalf of franchisees.

“Qantas has the biggest loyalty reward scheme in Australia in terms of member numbers, and BP is a major petrol retailer,’’ ACCC Commissioner Steven Ridgeway said.

“However, we don’t believe this will have a significant negative impact on competition, because there are many other retailers in Australia, in petrol and other markets, who could launch or participate in different loyalty programs.”

The ACCC expressed concerns about the impact on customer privacy of sharing of consumer data between independent BP petrol stations and between BP and Qantas.

But it noted that 85 percent of independent BP stations were subject to the Privacy Act and BP was implementing additional data protection safeguards.

“We encourage BP and Qantas to also adopt our recommendations relating to the collection and use of customer data, as set out in our final report into customer loyalty schemes, and also encourage the remaining BP petrol stations to agree to be covered by the Privacy Act,” Ridgeway said.

A Qantas spokeswoman said the the ACCC final approval meant frequent flyers would be able to start earning points at BP “very soon”.

“We know being able to earn Qantas Points on fuel across BP will be very popular among our 13 million frequent flyers and 290,000 Qantas Business Rewards members,” she said.

“Drivers spend thousands of dollars on fuel each year, so this partnership will be a great way for frequent flyers to top up their points balance and get closer to their dream trip.”

US airlines suspend flights to South Korea

By
Steve Creedy
US Airlines Korea
Photo: Hawaiian Airlines

US carriers are suspending or reducing services to South Korea after a spike in COVID-19 virus cases affected demand.

There are now more than 80,000 cases of the coronavirus worldwide with more than 2700 deaths and new cases are appearing worldwide.

South Korea is on alert after cases topped 1200, including a US soldier, with at least 12 dead.

READ: American, Qatar bury the hatchet with new codeshare

The World Health Organization has said it is too early to declare COVID-19 a pandemic but some health experts see some further spread of the disease as inevitable.

Hawaiian Airlines announced it was suspending flights between Honolulu and Seoul’s Incheon International Airport from March 2 to April 30 due to the increase in cases.

It offering to re-accommodate passengers affected by the move on alternative flights or provide them with a refund.

There is also a travel waiver for passengers holding tickets on Hawaiian Air codeshare flights departing to or from and connecting via South Korean airports.

“We believe a temporary service suspension is prudent given the escalation of COVID-19 in South Korea and the impact the illness has had on demand for leisure travel from that country,” Hawaiian chief executive Peter Ingram said.

“We will continue to closely monitor the situation and extend our support for public health efforts to contain the virus. We apologize for this inconvenience and are working to support impacted guests.”

Delta, which has a stake in Korean Air, announced it was temporarily reducing flights between the US and South Korea due to the outbreak.

It is suspending services between Minneapolis-St Paul and Incheon between February 29 and April 30.

Delta will also reduce to five times weekly its services between Incheon and Atlanta, Detroit and Seattle through April 30.

And the airline’s new service from Incheon to Manila, previously scheduled to begin March 29, will now start on May 1.

“The health and safety of customers and employees is Delta’s top priority and the airline has put in place a number of processes and mitigation strategies to respond to the growing concern,’’ it said.

“Delta remains in constant contact with the foremost communicable disease experts at the CDC, WHO and local health officials to respond to the coronavirus as well as ensure training, policies, procedures and cabin cleaning and disinfection measures meet and exceed guidelines.”

Delta is also offering to re-accommodate and refund passengers.

Delta, American and United have all introduced fee waivers for customers wanting to change their travel plans to South Korea.

Meanwhile, Europe’s Lufthansa Group has adopted a series of measures to counteract the economic impact of the virus that include a hiring freeze, unpaid leave and expansion of part-time work options.

The airline is suspending flight attendant and station personnel training courses from April  and says participants in courses already in progress will not be hired at this stage.

“In the administrative areas, the core brand Lufthansa will reduce its project volume by ten percent and the budget for material costs by 20 percent,” the group said.

Lufthansa airlines have suspended flights to and from mainland China until March 28 and adjusted capacity to Hong kong.

“In purely mathematical terms, 13 Lufthansa Group aircraft are currently on the ground,” the group said.

“It is not yet possible to estimate the expected impact of the current developments on earnings.”

Air New Zealand interim net profit down by a third

By
Steve Creedy
Air NZ
Photo: Air New Zealand

Air New Zealand says it is well-placed to handle the COVID-19 virus despite a 33 percent fall in first-half net profit due to issues pre-dating the outbreak.

The Kiwi carrier’s net profit dropped to $NZ101 million after the airline was hit by slower demand growth, weakness in the global cargo market and ongoing unrest in Hong Kong.

That translated into an 8.8 percent drop in underlying profit to $NZ198, although operating revenue grew by 3 percent as solid demand on domestic, Pacific island and newly-launched services mitigated weakness in other areas.

READ: Air New Zealand unveils revolutionary economy ‘sleep pods’.

A weaker New Zealand dollar and domestic aviation charges helped push up costs by 3.5 percent and fuel costs were up 1.1 percent due to capacity growth and the impact of foreign exchange.

The airline maintained a fully-imputed interim dividend of NZ11 cents and reiterated its recent guidance that the COVID-19 virus would cut earnings by $NZ35 to $NZ75m.

It is currently forecasting full-year earnings of $NZ300m to $NZ350m, assuming a $NZ55m “midpoint” impact.

Chairman Dame Therese Walsh said the airline’s management continued to execute the strategy revealed in 2019 while quickly adapting the business to the evolving situation surrounding the COVID-19 outbreak.

“Our capacity discipline on existing routes, stimulation of leisure traffic with the domestic fare restructure and entrance into attractive new international markets has driven good revenue performance in the first half,’’ she said.

“Alongside our focus on profitable top-line growth, we are on track to deliver the long-term sustainable cost savings target from our business review initiatives.

“While the COVID-19 situation is dynamic, we have taken immediate steps to mitigate the impact of softer demand and I am confident that we have the ability to manage the expected short-term impacts effectively.”

The airline on February 24 announced it would reduce flying to Asia by 17 percent until June, allowing it to redeploy Boeing 787s, as well as targeted reductions on some Tasman and domestic services.

The cuts included the suspension of flights to Shanghai and the new Seoul route as well as reductions in capacity to Hong Kong and Japan.

New Chief executive Greg Foran said the recent challenges from the virus outbreak showed the resiliency of the airline and its ability to respond quickly to changing market conditions.

“Air New Zealanders from across the business have been working around the clock to manage the impact of the COVID-19 outbreak on our operations,’’ he said.

“Our business is resilient, and we have demonstrated the ability time and again to respond quickly to changing market conditions.

“We have a highly capable and experienced senior leadership team who have dealt with challenges such as this before and I am confident that we will effectively navigate our way through this.”

Foran is conducting a review of the airline in his first 100 days that will provide the basis for any changes to the future strategic direction of the airline.

“Air New Zealand holds a special place in the hearts of New Zealanders and we take that responsibility very seriously,’’ he said.

“As such, the diagnostic of the airline will look at how we can drive long-term sustainable outcomes for our customers, our staff, the broader community and our shareholders.”

Watch the epic new Qantas safety video recreate history

By
Steve Creedy
Qantas safety video
Photo: Qantas

Buckle up and get ready to take a fascinating flight through 100 years of aviation history as the latest Qantas safety video transports you from biplanes and flying boats to the jet age.

On the way, you see mullets and moustaches as well as an array of Qantas uniforms modeled by current crew in carefully created historical settings.

The producers scoured historical archives, op shops and the personal wardrobes of retired crew to give the video its authenticity while also harnessing the magic of computer technology.

It’s not a short presentation but the idea, according to Qantas boss Alan Joyce, is to keep the attention of the 55 million people who travel annually with the airline — even if they’ve seen the video multiple times.

READ: Air New Zealand unveils revolutionary sleep pods.

“This safety video is a look back at the different styles of aircraft, service and uniforms that have been part of our long history,” Joyce said.

“And it calls out the contribution Qantas and its people have made to aviation, like the invention of the slide raft, as well as the national carrier’s role in connecting Australia to the world.

“It’s really a tribute to a century of our people, the changing styles, and our innovation. The one thing that has never changed is our commitment to safety.”

The video features iconic aircraft, fashion and aviation milestones to create a 100-year time-lapse from the 1920s to the present day.

Qantas
Photo: Qantas

Some of the scenes were recreated in real life, others such as the original Avro 504 and the 1930s De Havilland 86, were bought back to life using computer-generated imagery.

The production team spent months researching information from the national archives, aviation museums.

They also used photographs and artifacts from the extensive Qantas Heritage collection to perfect the details of each scene, from original life jackets to the wall panels from retired aircraft that were retrieved from the Mojave Desert.

A soundtrack featuring Australian jazz legend James Morrison playing numerous brass instruments moves through instrumental versions of the iconic Peter Allen anthem I Still Call Australia Home tailored to the musical style of each era.

Current Qantas staff appear in historical versions of their present-day roles with Alastair Fysh, the grandson of Qantas co-founder Sir Hudson Fysh, also making a cameo appearance.

 

Updated: Virus boosts Virgin Australia cuts as losses widen

By
Steve Creedy
Virgin Australia

Virgin Australia says it expects the coronavirus to hit earnings by up to $A75m in the second half of fiscal 2020 as it moves to reduce its fleet, cut routes and consolidate services.

The airline announced the changes while revealing its first-half statutory net loss had widened to  $A97.3  million from a  $54.8m loss in the first half of the 2019 financial year.

The loss, which included one-off costs from Virgin’s deal to retake full control of its Velocity frequent flyer program as well as asset write-offs, translated to an underlying pre-tax profit of $A14.5m on a record first-half revenue of $3.1 billion.

Revenue was up $A46.8 million compared to the prior period, despite a soft market, but profitability fell in mainline domestic and international operations.

The cuts come as the airline group is seeing weakened demand across international and domestic markets due to the coronavirus.

It said there had been an increase in cancellations and a reduction in forward bookings, largely for leisure destinations and Tigerair routes.

Its mitigation strategy included reduced short-term reductions into significantly affected markets such as Cairns and the trans-Tasman.

The financial impact of the virus is an expected $A50m to $A75m hit to earnings in the second half.

READ: Air New Zealand unveils revolutionary economy sleep pods.

Its move to further reduce costs will see the group further simplify its fleet with the exit of seven A320 aircraft by October. These are in addition to five aircraft — three Fokker 100s and two A320s — announced in November 2019  and make a total of 12 exits.

Two Boeing 737s will be transferred to Tigerair from Virgin Australia’s short-haul international network to bring the low-cost carrier’s fleet to eight 737-800s.

Despite the cuts, Virgin group chief executive Paul Scurrah said the low-cost carrier remained an important part of the group’s future under a profitable, simpler model needed to fulfill its potential.

“If the lines of flying are profitable and it’s playing a role for the group, it doesn’t really matter what the fleet size is,” he said.

“So we are very focussed on making sure that we get it set up as the low-cost, efficient, simple business that it is going to be and should be.

“And this accelerates that and really sets our low-cost carrier up to be a very big and important part of our future.”

The Tigerair cuts and further route and frequency changes will result in an overall three percent reduction in capacity for the 2020 financial year and 5 percent in fiscal 2021.

This includes the axing of five unprofitable Tigerair routes and the consolidation of flights on existing routes.

The axed routes are Sydney to Adelaide, Cairns and Coffs Harbour as well as Melbourne-Coffs Harbour and Hobart-Gold Coast.

The airline has also ended its Melbourne-Hong Kong services and will cease flying to the city from Sydney on March 2.

Scurrah said the first half had seen the airline grow revenue and passenger numbers along with a strong RASK (revenue per available seat kilometre) improvement.

He expected revenue to remain flat in the second half, despite the reduced capacity, due to increasing load factors and yield.

He noted the group was still in the early stages of transitioning its business to a lower cost base.

“Therefore, the benefits of cost changes and further revenue efficiency have yet to be realized,’’ he said.

“We are progressing well on our review of our suppliers and agreements, right-sizing our workforce and making changes to our fleet and network.

“Today’s announcements regarding capacity reductions and simplification of our fleet and network are additional steps forward and will all help to mitigate challenging market conditions and improve our financial performance.”

Asked whether the coronavirus had affected the timing of Virgin’s return to profitability, Scurrah reiterated comments that profitability was not an overnight proposition.

“We are focussed on getting there as soon as we possibly can,” he said. “It’s too early to say exactly when that will be, particularly with some of this uncertainty.

“But (with) the progress we’re making and seeing, and market returning to some form of normality, we can confidently say it’s going to happen.”

One area in which Virgin Australia is expanding is the airline’s forthcoming service between Brisbane and Tokyo.

The route will use one of the Airbus A330s used on the Hong Kong services while another will be used on domestic trans-continental services and as a back-up.

Scurrah said the airline had seen healthy interest in the Japan service and there had not been any drop off in forward bookings at this stage as a result of the coronavirus.

“Although it’s too early to say exactly how it will play out, we’re very confident it’s going to be operating and operating with good support,” he said.

Air New Zealand unveils revolutionary economy ‘sleep pods’

By
Steve Creedy
Skynest economu Air New Zealand sleep pods
Photo: Air New Zealand

It’s called Skynest and a new lie-flat economy class product from innovator Air New Zealand could revolutionize travel at the back of the plane.

The Economy Skynest is a lie-flat sleep product for economy class travelers and the result of three years of research and development.

The airline has filed patent and trademark applications for the product, which was developed with the input of more than 200 customers at its secretive Hangar 22 innovation center in Auckland.

A nest of six sleeping pods will be positioned in the economy cabin and give passengers the option of sleeping in a bunk that is 200cms long and 58 cms wide.

READ: American, Qatar bury the hatchet with new agreement

The plan is to provide each pod with a full-size pillow, sheets and blanket along with earplugs, privacy curtains and lighting.

Other features being explored include a separate reading light, a USB outlet for personal devices and a ventilation outlet.

Air New Zealand will make a final decision on whether to operate the Economy Skynest next year after it has assessed the performance of its inaugural year of Auckland-New York operations.

The airline says the scale of the challenge in developing the Economy Skynest and working through its certification with the necessary regulators was immense compared with the development of the Economy Skycouch.

“But it was a prize worth chasing and one that we think has the potential to be a game-changer for economy class travelers on all airlines around the world,” Air New Zealand’s head of airline programs, Kerry Reeves, said.

Air New Zealand chief marketing and customer officer Mike Tod said the airline operated some of the world’s longest flights, such as the upcoming Auckland-New York service, and was committed to putting more magic back into flying.

“We have a tremendous amount of development work underway looking at product innovations we can bring across all cabins of the aircraft,” he said.

“A clear pain point for economy travelers on long-haul flights is the inability to stretch out. The development of the Economy Skynest is a direct response to that challenge.”

Air New Zealand Skynest economy
Air NZ has yet to decide where in the economy cabin it will position the Skynest. Image: Air New Zealand.

Customer experience general manager Nikki Goodman described customer and cabin crew feedback on the Economy Skynest during its final development phase as “outstanding”.

She said there had been significant partners keenly involved and she expected other airlines to explore licensing the SkyNest in the same way they had with the airline’s Skycouch.

“We see a future flying experience where an economy-class customer on long-haul flights would be able to book the Economy Skynest in addition to their Economy seat, get some quality rest and arrive at their destination ready to go,” she said.

“This is a game-changer on so many levels.”

Ai rNew Zealand economy Skynet
Photo: Air New Zealand

Goodman said three areas came up as important in designing the concept.

“One was being able to find a quiet mind,” she said. “The second is really about being able to relax your body. So that’s pretty tough in an economy seat if we’re honest.

“And the last one is really the right environment — whether it’s the lighting, whether it’s your blanket or where you’re stowing things — so creating that space in which you feel comfortable enough to rest and relax and nod off.

“And the economy Skynest delivers to all of those customer needs.”

Reeves said the project was a tangible example of the airline’s “can do” attitude.

“At Air New Zealand, we continue to nurture a can-do attitude, we’re not afraid of being bold and trying new things,” he said. ” The question is never ‘can we do this’ but instead ‘is it right to do this for our customers?’ and, if so, ‘how will we do this?’”

“Our ability to take a good idea, to execute and deliver an innovation that works in our environment, our market and for our people and customers gives us an edge.”

American, Qatar bury the hatchet with new agreement

By
Steve Creedy
COVID

American Airlines and Qatar Airways say a renewed codeshare agreement is the first step in building a strategic partnership aimed at increasing commercial cooperation.

American is looking at opening up service between the US and Doha as part of the deal aimed at bolstering connectivity and creating new travel options for customers.

READ: CDC warns against non-essential travel to South Korea.

The agreement represents a thawing of relations between the carriers after American rebuffed an attempt by Qatar to take an equity stake of up to 10 percent in 2017.

American was also part of a bitter campaign that alleged Gulf carriers benefited from illegal subsidies and called on the US government to restrict their access to American markets.

It will see American place its code on select Qatar Airways nonstop and connecting services to and from the US to Qatar’s hub in Doha.

The US carrier said this would give its customers access to new destinations in the Middle East, East Africa, South Asia and South-East Asia.

Qatar will place its code on select flights beyond American’s hubs in Dallas-Fort Worth, Chicago, New York, Philadelphia, Miami and Los Angeles as well as on the US carrier’s international flights to and from Europe, the Caribbean, Central America and South America.

“Our goal is to continue to expand and deepen our global partnerships to complement American’s network and create more choice for our customers,” American chief executive  Doug Parker said.

“The issues that led to the suspension of our partnership two years ago have been addressed, and we believe resuming our codeshare agreement will allow us to provide service to markets that our customers, team members and shareholders value, including new growth opportunities for American Airlines.

“We look forward to the renewed cooperation between our airlines and hope to build an even stronger relationship with Qatar Airways over time.”

Qatar chief executive Akbar Al Baker said the strategic partnership was an agreement between “two successful and ambitious airlines with a shared common purpose to enhance the customer experience”.

“The deal will bring together two of the world’s largest airline networks, increasing choices for millions of passengers and providing seamless connectivity to a significant number of new destinations, in line with Qatar Airways’ successful growth strategy,’’ he said.

“We have moved on from past issues and look forward to working closely with American Airlines to build a world-leading partnership for all our customers.

“This agreement will harness our complementary strengths and resources and enable more customers to experience Qatar Airways’ award-winning product quality.”

AirAsia Thailand passes major international safety audit

By
Steve Creedy
AirAsia

Low-cost carrier AirAsia Thailand (FD) has passed a major international safety audit after satisfying more than 1000 parameters.

The accreditation under the  International Air Transport Association Operational Safety Audit (IOSA) provides a significant boost to the airline’s safety rating and makes it the sixth airline in the AirAsia group to record the achievement.

READ: Boeing 777X program accelerates.

The Thai carrier’s certification follows similar achievements by AirAsia X Thailand in December 2018,  AirAsia Philippines in November 2018, AirAsia Malaysia in September 2018, AirAsia Indonesia in August 2018 and AirAsia X (Malaysia) in 2015.

It is part of a major Safety push at the group that is seeing AirAsia India and AirAsia Japan also undertaking the IOSA process. Once that happens, the entire AirAsia goup will be IOSA certified.

The IOSA certification audit is an internationally recognized and accepted evaluation system designed to assess the operational management and control systems of an airline.

The biennial safety audit is compulsory for IATA members and airlines that have completed the audit have a safety record almost four times better than those that have not.

It covers eight key areas: corporate organization and management systems, flight operations, operational control – flight dispatch, aircraft engineering and maintenance, cabin operations, ground handling, cargo operations and operational security.

AirAsia Thailand chief executive Santisuk Klongchaiya said the carrier’s IOSA certification was an affirmation of the commitment and importance its team devotes to safety, assuring that the carrier continued to work diligently to adhere to the highest safety standards in its operations.

“Our passing of the IOSA certification would not have been possible without our very capable team,” Santisuk said.

“I thank every member for their diligence and stringent observation of safety standards. This validation is a reward to all who were involved and will go a long way to further strengthen the confidence of our passengers.’’

 

ANA sticks with a good thing as it adds 20 787s.

By
Steve Creedy
ANA Boeing 787
Photo: ANA

In what’s these days a rare flash of aviation good news, All Nippon Airways (ANA) has agreed to acquire up to 20 Boeing Dreamliners powered by GE GEnx-1B engines.

The agreement will be All Nippon’s sixth 787 order and includes 11 787-10s, one 787-9 and four 787-9 options listing at $US5 billion. A further three 787-9s will be acquired from Atlantis Aviation Corp.

ANA was the global launch customer for the Dreamliner and, assuming it takes up its options, the airline will boast a fleet of 103 of the fuel-efficient aircraft by the 2025 financial year.

READ: CDC warns against non-essential travel to South Korea.

It is already the world’s biggest 787 operator with 71 aircraft in its fleet and 12 more to be delivered prior to the latest agreement.

“Boeing’s 787s have served ANA with distinction, and we are proud to expand our fleet by adding more of these technologically-advanced aircraft,” said ANA executive vice president Yutaka Ito.

The 787-10s will replace Boeing 777s on domestic routes as they retire, although ANA is also the launch customer for the US manufacturer’s new 777X.

“Introducing the 787-10 on our domestic routes will help ANA Group maintain its leadership role and improve our ability to operate as a responsible corporate citizen,” Ito said.

Boeing senior vice president commercial sales and marketing Ihssane Mounir said ANA had grown into one of the leading airline groups in Asia by continually raising the bar for customer satisfaction.

“We are truly honored that ANA HD is coming back to order more 787 planes with plans to boost their Dreamliner fleet to more than 100 jets,” he said. “We are confident that the unique capabilities of the 787-10 will continue to safely serve its passengers with best-in-class comfort and reliability.”

The 787-10 delivers 25 percent better fuel efficiency per seat than older aircraft in its class and the overall 787 family has saved more than 48 billion pounds of fuel since entering service in 2011.

 

 

CDC warns against non-essential travel to South Korea

By
Steve Creedy
Korean Air
A Korean Air Boeing 787-9 Dreamliner. Photo: Korean Air.

Travelers have been warned by the US Centers for Disease Control and Prevention to avoid all non-essential travel to South Korea after an outbreak of COVID-19.

The US CDC raised the travel warning to Level 3 on Tuesday as South Korea reported 60 additional cases of the virus to bring the total to 893.  The number of cases is second to China, which is also the subject of a Level 3 warning.

The news came as Reuters reported a Korean Air cabin crew has tested positive for the coronavirus and the airline had shut its office near Seoul’s Incheon International Airport.

All Nippon Airways also expanded its route suspensions to include services to Shanghai from Tokyo Narita and Kansai and Beijing from Kansai.

The spread of the disease, which also has seen more than 200 infections and seven deaths in Italy, has caused turmoil in financial markets, airlines to cut capacity and sent governments scrambling to revise economic predictions.

The International Air Transport Association has predicted Asia-Pacific airlines face a $US28 billion revenue loss from the virus.

READ: Asia-Pacific airlines face massive revenue loss from virus.

Australia had already been warning people to exercise a high degree of caution if traveling to Korea or Japan, where there have been 850 infections including a cluster on the Diamond Princess cruise ship.

The CDC warns there is a “widespread, ongoing outbreak of respiratory illness”  in South Korea caused by COVD-19.

It advises those who must travel to South Korea to avoid contact with sick people or touching their eyes, nose or mouth with unwashed hands.

“Clean your hands often by washing them with soap and water for at least 20 seconds or using an alcohol-based hand sanitizer that contains 60 percent –95 percent alcohol,’’ it says. “Soap and water should be used if hands are visibly dirty.

“It is especially important to clean hands after going to the bathroom; before eating; and after coughing, sneezing or blowing your nose.”

Those who have been to South Korea in the last 14 days and feel sick with fever or cough, or have difficulty breathing, are urged seek medical advice, avoid contact with others and refrain from traveling.

Other symptoms can be a sore throat and some patients have reported diarrhea without other symptoms.

“This new coronavirus has caused severe disease and death in patients who developed pneumonia,’’ it says.

“Risk factors for severe illness are not yet clear, although older adults and those with chronic medical conditions may be at higher risk for severe illness.”

 

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