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Hawaiian boss sees road to recovery

Hawaiian Airlines
Photo: Hawaiian Airlines.

Hawaiian Airlines chief executive Peter Ingram believes the airline reached an important inflection point on its road to recovery during the first quarter.

The airline on Tuesday reported a net loss of $US60.7 million for the first quarter of 2021 as revenue slumped 72 percent compared to the first quarter of 2019 to $US182 million.

But Ingham said the airline had seen an encouraging rebound in demand despite the continued challenges posed by COVID-19.

READ: Delta reintroduces curbside check-in as it boosts seats.

“Bookings in North America improved materially as we began to realize the pent-up demand for leisure travel after a year of lockdown,” Ingram said.

“I am more optimistic each day about our progress as we rebuild our network and capitalize on the resilience of Hawaii as a post-pandemic vacation destination.”

Hawaiian expects to continue to rebuild its network in the second quarter as is predicting a sequential improvement in revenue, driven primarily by North America.

The state of Hawaii has introduced a program called Safe Travels, which allows incoming passengers to avoid quarantine with evidence of a COVID-19 test unless there are country-specific requirements.

The program has assisted Hawaiian in rebuilding and expanding its network in North America and saw it operate in the first quarter at just over half its capacity in the first quarter of 2019.

This translated to 73 percent of capacity to and from North America, 38 percent of neighbor island traffic and 12 percent of international capacity.

The airline launched four new North American routes in March and April and this summer will expand frequencies on routes that are flying less than daily frequencies.

These include services to Long Beach and Ontario, California: Orlando, Florida; Ontario, Canada; and Austin, Texas.

Hawaiian also plans to start a four-times-weekly service between Maui and Phoenix, Arizona, in May.

In terms of onboard service, Hawaiian plans in June to bring back more of its signature onboard services, including drink service, complimentary Koloa Breeze cocktails, and a curated assortment of alcoholic beverages and snacks for purchase.

This is in addition to the complimentary meals it has served throughout the pandemic.

 

 

 

Delta reintroduces curbside check-in as it boosts seats

Delta
Cleaning at a Delta Sky Club. Photo: Delta

Curbside check-in is making a comeback at Delta Air Lines with the carrier’s iconic Sky Caps starting to return this month.

The airline says it is offering the option to help reduce crowding in airport lobbies and Sky Caps will be available in more leisure markets.

The return of the Sky  Caps comes as Delta is making middle seats available again from May 1, re-opening its Sky Clubs and reintroducing onboard snack and beverage services.

READ: COVID crisis prompts Australia to suspend flights from India

Delta expects almost three-quarters of its US customers to be vaccinated by early summer and this week outlined what they can expect when they travel this summer.

Passengers already enjoy drinks and snacks and by June, customers flying in Delta One or first class on select domestic coast-to-coast flights will see hot food options return while and first-class customers on other key U.S. routes will enjoy fresh boxed meals beginning in early July.

Also on the cards: fast Wi-Fi with streaming connectivity in partnership with Viasat.

Delta customer experience officer Bill Lentsch said the move to reintroduce the onboard snacks and beverages had already produced double digit-improvements in customer satisfaction in that area.

Lentsch said masks would remain a requirement in line with federal law and additional staff would be positioned in airport lobbies to remind customers of the obligation.

One consequence of the expected increase in passenger numbers will be that there will be fewer distancing stickers on airport floors, Delta Sky Clubs, gatehouse seating and jetways.

But hand sanitizer stations and plexiglass shields would remain in place.

“We will also continue to disinfect onboard aircraft, airport lobbies, jet bridges, gatehouses and Clubs with electrostatic spray each night, which takes into account recent CDC guidance on surface sanitization,’’ he said.

The executive noted that air on aircraft was also recirculated 10 to 30 times an hour with fresh, outside air through industrial-grade HEP filters capable of extracting more than 99.9 percent of particles, including viruses.

Lentsch also urged customers to enroll in the Transport Security Administration’s PreCheck program or CLEAR to accelerate their passage through airport security.

He noted the TSA continued to hire security screening officers to ensure checkpoints are adequately staffed for the summer.

“And they’ll continue many of the safety and cleaning protocols they started during the pandemic well through the recovery, such as plexiglass protection and more touchless ID verification in select airports,’’ he said.

Delta has introduced a Travel Planning Center as is a one-stop guide to managing travel restrictions, testing requirements and other issues.

A Delta Discover map has more filters and features to help customers decide where to go and to book tickets.

The airline is also urging customers to download its app to get quick access to digital boarding passes and important notifications about their trip.

Delta started blocking off middle seats in April 2020 and says it continued it for a year to give customers peace of mind.

“While Delta’s decision to block middle seats has given many customers a reason to choose Delta over the past year, the signature hospitality of our employees and the experiences they deliver to customers every day have also deepened their trust in our airline,” Delta CEO Ed Bastian said in announcing the end of the policy.

“The relationships we’ve built, together with the knowledge that nearly 65 percent of those who flew Delta in 2019 anticipate having at least one dose of the COVID-19 vaccine by May 1, are what’s giving us the assurance to offer customers the ability to choose any seat on our aircraft, while also introducing new services, products and rewards to support the journey.”

Upbeat Ryanair unveils 10,000 weekly flights for northern summer

Ryanair
Photo: Ryanair

Ryanair has released a Summer 2022 schedule featuring more than 10,000 flights per week across 500 routes to its most popular destinations with promises of more to come.

The leading European airline is offering a mix of beach holidays, city breaks, adventurous landscapes “and all of the cultural experiences customers have been eagerly awaiting”.

Popular summer destinations such as Barcelona, Ibiza, Lanzarote, Lisbon, Malta, the Greek islands and Naples are on the list along with Berlin, Krakow, Venice, Rome and Seville.

READ: Covid crisis prompts Australia to suspend flights to India

The airline spiced the summer schedule announcement with a seat sale with fares available from just €29.99 for travel until the end of October 2022.

“With over 10,000 flights every week and further destinations to be released in the coming months, customers can now make travel plans for Summer 2022 with greater ease, ’’ said Ryanair commercial director Jason McGuinness.

“We have launched routes to firm favorites such as Malaga, Malta, Palermo, Venice, Faro, Tenerife and the Greek Islands, with many more to be added soon,’’ said Ryanair commercial director Jason McGuinness.

Meanwhile, rival British Airways also announced new routes to Europe as its looks “add breadth” to its international network during the crucial northern summer.

The airline announced new short-haul routes to Wroclaw and Gdansk in Poland, Riga (RIX) in Latvia and Cluj-Napoca (CLJ) in Romania using its short-haul Airbus fleet.

ryanair
A scene from Gdansk. Photo: British Airways.

Two of the cities have never before been served by BA and flights to all four will head out from London Heathrow from the beginning of July and operate throughout the summer.

“It’s great to be launching new routes as we listen to our customers and assess where they want to travel,’’ said British Airways director networks and alliances Neil Chernoff.

“We know these four new destinations will be popular with people visiting friends and relatives, but they also offer great city breaks, when the time is right, with flights that head out just before the weekend and return on Sunday.”

Flights to Wroclaw will operate twice a week while those to Gdansk, Riga and Cluj-Napoca operating three times a week.

Bookings are already open and return fares start  from £83 to Wroclaw, £85 to Gdansk, £94 to Riga, and £95 to Cluj,

The British carrier last operated flights to Riga in 2007 and flew briefly to Gdansk between 1999 and the early-2000s. It has never served the other two airports.

The airline said the flights complemented an already strong network to most of the countries with regular flights scheduled to Krakow and Warsaw in Poland, and Bucharest in Romania.

It will also launch a new summer service to Perugia on June 28 that was due to start in 2020 but was delayed due to the impact of the pandemic.

Covid crisis prompts Australia to suspend flights from India.

Air India
Air india 787

All flights between India and Australia have been suspended as the sub-continent grapples with a tsunami of COVID-19 cases.

Australian Prime Minister Scott Morrison announced the decision Tuesday after last week cutting flights between the two countries by 30 percent.

The suspension until May 15 includes government-sponsored repatriation flights to a quarantine facility at Howard Springs in the Northern Territory.

It leaves some 9000 Australians stranded in India, including a number of cricketers, and comes as the number of cases and deaths skyrockets.

Read: Airlines say details critical for US-Europe summer travel.

Morrison said the suspension would be reviewed before May 15 “in terms of any further extension of that pause” with a focus on supporting vulnerable Australians in terms of government charter flights.

There will also be strict testing requirements.

“Passengers on all future flights, when and if these flights are resumed going forward, will be required to have both a negative PCR test and a negative rapid antigen test prior to uplift,’’ he said.

The Prime Minister acknowledged the suspension would impact directly on two passenger services from India into Sydney and two repatriation flights to Darwin.

On the question of indirect flights, he said the Government had been advised that flights between India and Doha, Dubai, Singapore and Kuala Lumpur had been paused by governments at those destinations.

This meant that third-country entry points into Australia had already been closed.

“That will obviously have impacts in a positive way in terms restricting the inflow and, in fact, in most cases eliminating it for places like Perth and South Australia and ports that do indirect flights,’’ he said.

The flight suspensions are in addition to existing arrangements which include restrictions on outbound travel to India because of the destination’s high risk.

This follows a controversy over a COVID outbreak in Western Australia involving a resident returning from his wedding in India.

But Morrison said the government was standing with Australians in India and recognized the very serious difficulties they faced.

“A hardship program, which has been in place for many, many months now continues to be available to provide support for Australians in those circumstances and consular support continues to be available,’’ he said.

Morrison also announced Australia would send India as soon as possible an initial package of 500 ventilators, a million surgical masks, 500,000 P2 and N95 masks, 100,000 surgical gowns, 100,000 goggles, 100,000 pairs of gloves and 20,000 face shields.

It would also be procuring 100 oxygen concentrators along with tanks and consumers.

Delta reveals deal for another $US3.1bn in payroll support

Delta
Photo: Chris Rank/ Rank Studios

Delta Air Lines will receive $US3.1 billion in support to cover pay for employee wages, salaries and benefits under a deal inked with the US government.

A filing by the US carrier with the US Securities and Exchange Commission shows the relief payments are expected to consist of about $US2.2 billion in grants and $US890 million in an unsecured 10 -year loan.

The grant is roughly the same value as the deal that saw Delta and Northwest Airlines merge in 2008.

READ: Airlines say details critical for summer US-Europe travel.

The airline said it had already received a payment of $US1.5 billion under the “Payroll Support Program 3” agreement on April 23 and it expected to get the balance in the June quarter.

About 70 percent of the April 23 payment was in the form of a grant.

“The payroll support payments are also conditioned on, among other things, Delta’s agreement to refrain from conducting involuntary employee layoffs or furloughs from the date of the agreement through September 30, 2021, or the date on which Delta has expended all of the payroll support, whichever is later,’’ the SEC 8-K filing said.

“Other conditions include prohibitions on share repurchases and dividends through September 30, 2022, and certain limitations on executive compensation until April 1, 2023.”

Delta had already received $US2.9 billion under the Payroll Support Program 2 agreement and said it expected to receive an incremental installment of about $US430m under that program.

The filing comes after the US giant on April 22 announced it had placed a firm order for 25 Airbus A321 neo aircraft in addition to its 2017 order for 100 A321neos.

The airline said it had also accelerated delivery of two A350-900 aircraft as well as two A330-900neosw.

“With our customers ready to reclaim the joy of travel, this agreement positions Delta for growth while accounting for the planned retirements of older narrowbody aircraft in our fleet, reducing our carbon footprint, increasing efficiency and elevating the customer experience,”  Mahendra Nair, Delta’s Senior Vice President – Fleet Strategy said at the time.

Airlines say details critical for summer US-Europe travel

fuel
Photo: Frankfurt Airport

Airlines have welcomed comments by European Commission president Ursula von der Leyen suggesting vaccinated travelers from the US could be granted unrestricted access to Europe this northern summer.

But the International Air Transport Association has warned the devil will be in the detail.

Von der Leyen told The New York Times that she would propose that the EU’s 27 member states accept visitors who have received EU-approved vaccines. The vaccines so far approved by European Medicines Agency are Pfizer, Astra Zeneca, Moderna and Johnson & Johnson.

READ: Singapore-Hong Kong ravel bubble back on.

“The Americans, as far as I can see, use European Medicines Agency-approved vaccines,” von der Leyen told the Times in an interview. “This will enable free movement and the travel to the European Union.

Although von der Leyen did not give a timeline or details, the comments were seen as a shift in policy and were welcomed by airlines. The newspaper said her comments suggested the EC would recommend the travel policy change soon.

“This is a step in the right direction,’’ said International Air Transport Association director-general Willie Walsh.

“It gives hope to people for so many reasons—to travel, to reunite with loved ones, to develop business opportunities or to get back to work.”

However, Walsh noted that details of the EC’s intentions are essential.

“To be fully prepared, it is imperative that the EC works with the industry so that airlines can plan within the public health benchmarks and timelines that will enable unconditional travel for those vaccinated, not just from the US but from all countries using vaccines that are approved by the European Medicines Association,’’ Walsh said.

“Equally critical will be clear, simple and secure digital processes for vaccination certificates.”

“The IATA Travel Pass can help industry and governments manage and verify vaccination status, as it does with testing certificates.

“But we are still awaiting the development of globally recognized standards for digital vaccine certificates.”

Walsh called on the EU to accelerate the adoption of its Green Certificate, which will offer proof that a traveler has either been vaccinated against COVID-19, received a negative test result or recovered from the disease.

The EU is proposing the free certificate will include a QR code, be in a traveler’s national language and English and valid in all EU countries.

But the IATA boss said the freedom to travel should not exclude those who are unable to be vaccinated.

“The presentation of negative COVID-19 test results should also facilitate travel,’’ he said.

“Central to this is acceptance by EU governments of rapid antigen tests that the Commission has approved for use and which fulfill the critical criteria of effective, convenient and affordable.”

Singapore-Hong Kong travel bubble back on

Singapore
The Singapore-Hong Kong air travel bubble is due to start May 26. Image: Cathay Pacific.

The on-again, off-again Singapore-Hong Kong travel bubble is back on again with plans to launch on May 26.

The bubble will start cautiously with one flight a day in each direction capped at 200 passengers each for the first two weeks.

Conditions include remaining in either city for 14 days prior to departure, downloading each city’s contact tracing app and testing negative no more than 72 hours prior to departure and again on arrival.

READ: Aussies urged to move quickly on half-price fares

The move comes after an aborted attempt to start a travel bubble in November last year and a more recent halt to Singapore Airlines flights to Hong Kong after a passenger tested positive.

Singapore’s Transport Ministry said Monday that both parties had reviewed the arrangements for the air travel bubble (ATB) and made several improvements, including stricter conditions for a resumption should the deal be suspended due to COVID-19 clusters in either city.

“Since then, the COVID-19 situation in Hong Kong has improved, with very few local unlinked COVID-19 cases over the past few weeks,’’ it said.

“Community cases in Singapore remained very low throughout the time. The risk profiles of both cities are therefore now similar.”

Hong Kong carrier Cathay Pacific Monday welcomed the resumption of the two-way quarantine-free bubble and said it plans to fly the service using Airbus A350-900 aircraft.

It said the flights would be operated by cabin crew and pilots who had been fully vaccinated.

“With travel having been difficult for everyone over the past year, we know that our customers have been eagerly anticipating the launch of our Hong Kong-Singapore air travel bubble flights so that they can rediscover the joy of flying,’’ Cathay said.

“We believe the safe and secure bubble flights will be a milestone showcase for the opening of similar travel arrangements with other popular destinations.”

The first bubble flight will operate as CX759 departing Hong Kong on May 26 with a return flight, CX734, heading back from Singapore on May 27.

The flights will operate May 27, May 29 and June 1, 3, 5, 6 and 8 until June 10, when Cathay will start operating daily return flights.

 

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Japan Airlines hits COVID with antiviral cabin coating

Japan

Japan Airlines is expanding its award-winning COVID safety regime by treating its aircraft cabins with a certified antiviral and antibacterial coating designed to significantly cut viral levels.

The program, which begins this month and is expected to be completed by July, is certified by SIAA, an organization set up by manufacturers of antibacterial and antifungal agents.

The SIAA mark is displayed on products whose quality is controlled and which meets the ISO22196 standard.

READ: Aussies urged to move quickly on half-price fares.

This requires that the proportion of bacteria on the surface of the product must be 1/100 or less of that on the surface of a non-treated product, and the antimicrobial effect must remain after durability tests.

The latest move is part of a suite of measures adopted by JAL and the airline says the coating will effectively inactivate most viruses within the cabin.

Locations to be treated include the lavatory, seats, armrests, overhead bins, interior walls and various locations that customers may come in contact with during a flight.

“The coating agent has been proven to reduce viral levels in a safe manner, as certified by the SIAA,’’ JAL said.

“Aircraft that have been applied with the coating will display the SIAA certification near the entrance of the aircraft.”

Japan Air Commuter and Hokkaido Air System will also get the treatment by the end of the year.

The move comes after JAL in November 2020 began applying the antiviral and antibacterial coating at domestic airport check-in counters, automated baggage check-in machines, check-in kiosks, boarding gate counters, and on airstairs and will gradually expand the program at airports nationwide.

Antiviral and antibacterial coatings have also been applied to airport security areas, wheelchairs, and baby strollers.

The airline has also since March 15 been offering an optional COVID-19 fee-based testing service that has seen more than 17,000 applications for pre-flight tests.

Other initiatives include touchless check-in kiosks at Haneda Sapporo, Osaka (Itami), Fukuoka, Okinawa and Hiroshima airports.

Aussies urged to move quickly on half-price fares

Photo: Jetstar

Australians looking to take advantage of government-subsidized half-price fares have been advised to move quickly or lose out.

Federal ministers over the weekend revealed that 600,000 of the 800,000 of the subsidized tickets have been snapped up in the three weeks since their release.

READ: Jumbo stratocruiser of the 50s was a mechanical nightmare

“More than 75  percent of our half-priced tickets have been sold and the rest will go like hot cakes,” Trade Minister Dan Tehan said in a joint statement with Deputy Prime Minister Michael McCormack.

“My message to Australians is: take advantage of this opportunity to book a cheap holiday through your travel agent and when you’re on holiday spend on a tourist activity and a night out to support tourism jobs and business.

“For every dollar spent on a flight ten more will be spent on the ground and from speaking to so many people in the tourism industry, I know this program has made a difference.

“The tourism industry is central to our National Economic Recovery Plan and, as we have done right throughout the pandemic, we will continue to make the necessary investments to support jobs across Australia.”

Airlines and travel agents are reporting there is strong pent-up demand for travel and government statistics show fares are low as carriers launch competing fare sales.

Statistics for April show business, restricted economy and discount fares are significantly lower than they have been for some years, with discount fares at just 57.4 percent of a 2003 benchmark.

This reflects the fact that airlines, keen to get idle planes back in the air and fill seats to boost revenue, have launched a flurry of sales.

Virgin Australia on Monday announced it was offering fares to Melbourne from $A75 one-way as part of a sale extending to May 3 while Jetstar offered tickets in a sale ending Monday for as little as $35 one-way, including $49 on Sydney-Melbourne.

A new competitor in the mainline market, Rex, is also a factor.

On the downside are events such as Perth’s snap lockdown over the weekend after a man contracted COVID in a quarantine hotel.  The Victorian government declared Perth and the Peel region as red zones after the man spent five days in Perth before flying home to Melbourne.

The aviation and travel industries say travelers need certainty they will not be hit by unexpected lockdowns and are urging governments to take steps to end them.

And could there be more subsidized tickets on their way?

Intriguingly, the ministers’ statement ends with the observation; “As we have done with every measure introduced throughout the pandemic, the Federal Government will continue to review this program, including routes and ticket numbers.”

Australia appoints first woman to head air safety regulator

safety
New CASA boss Pip Spence. Image: WEN

A changing of the guard at Australia’s aviation safety regulator has seen the national government appoint a departmental deputy secretary as the agency’s first female chief executive.

Pip Spence is due to start as chief executive and director of aviation safety in the next few weeks after working as deputy secretary of the Department of Infrastructure, Transport, Regional Development and Communications.

The appointment to what has often been a controversial role is for up to five years.

READ: Howard Hughes grand TWA Connie stunt infuriated top brass.

She will be joined in August by Air Chief Marshal Mark Binskin, who will head the regulator’s board for a three-year term.

Transport Minister Michael McCormack said in a statement that the appointments would bring vast experience to the critical air safety roles.

McCormack said Spence offered substantial experience in aviation policy and regulation as well as government administration and public policy.

This included a strong record of leading organizational change.

“These appointments are a critical part of shaping the makeup of the CASA Board and the culture of the organization more broadly,” McCormack said.

“The depth and breadth of experience that Ms Spence and Air Chief Marshal Binskin bring to bear show the Government is serious about ensuring CASA performs its critical role effectively.

“Their combined skills and experience will be essential for leading this critical regulator in keeping Australians safe while flying, as well as supporting an efficient, effective and reliable aviation industry – which is economically crucial for communities right across the nation.”

Air Chief Marshal Binskin brought outstanding leadership and expertise in both aviation and defense to the board, including significant experience within general aviation, the Minister added.

According to a biography on the Women in Economics Network mentoring site, Ms Spence’s career includes a number of senior leadership roles in the Department of the Prime Minister and Cabinet.

She was closely involved in the establishment of the National Broadband Network in the Department of Broadband, Communications and the Digital Economy and was awarded a Public Service Medal for her contribution to the telecommunications regulations reform associated with the implementation of the NBN.

She started her government career in the Transport Department, where she worked in a number of aviation-related areas, including as adviser to the then Minister.

She has a Bachelor of Economics from the University of Tasmania and a Graduate Diploma in Economics from the Australian National University.

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