Geoff

    from Australia - August 7, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst flight taken worst airline have traveled. From Check in to onboard the service was below par food entertainment was old outdated food was poor and staff were such snobs..!!

    Moli

    from - July 6, 2023

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I always enjoy flying in a Philippine Airlines flight. The overall service was exceptional, with incredibly friendly and hospitable staff who provided world-class service. The food they served was delightful. However, one area that could use improvement is the availability of entertainment on certain international flights. It would be wonderful if Philippine Airlines expanded their destinations to include more locations in the Middle East and Europe. The only downside to the experience was the NAIA airport.

    John

    from United States - June 26, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Philippine Airlines is the WORST airline ever! I’ve been flying for over 30 years and have never been treated as poorly as with PAL. If you value customer service, respect, and your time you will NOT fly with PAL.

    Ralph

    from United States - April 11, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Canceled my flight and did not refund my funds, despite repeated request. I had to file a complaint with the FAA to get them to respond and finally refund most of my money. When I booked with them later on a flight from Honolulu to Manila, they forced everyone on the flight at the last minute to buy flight insurance, which is illegal. Of course it was a disaster and the flight was delayed as passengers were standing around on their phones trying to find a carrier and show proof…. They stop this requirement after so many complaints but never offered an apology or refund.

    Iman

    from United Arab Emirates - October 13, 2022

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I travelled with a stroke patient plus my 2 yr old daughter but had a difficult time at check in counter. I experienced a power tripping supervisor. Unbelievable. I have raised my complaint to PAL. There is no inflight entertainment at all, a pain travelling during the day. Not booking this airline again.

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