Singapore Airlines low-cost offshoot Scoot will move from Changi Airport Terminal 2 to Terminal 1 in the last quarter of 2019 as it gears up for double-digit growth over the next three years.
The move addresses recent customer feedback indicating passengers wanted an improved check-in and boarding process.
Changi has been working to expand T1 ’s passenger handling capability as part of wider changes at the airport.
The airline says the T1 upgrades will be able to handle Scoot’s projected growth while giving customers a more intuitive check-in flow, as well as a refreshed and more spacious terminal experience
The upgrades include expanded baggage facilities and are expected to be completed next year.
A new “meters and greeters” hall has been in use since April and a recently completed refurbished T1 departure hall features a central Fast and Seamless Travel (FAST) Zone where passengers can check in and drop off their bags at the self-service automated machines.
“The move to T1 will be beneficial for several reasons, chief of which being that it will allow us to continue serving our growing customer base comfortably and meet their needs for a fast and fuss-free pre-flight experience,’’ said Scoot chief executive Lee Lik Hsin,
“We are working hard to achieve a seamless transition for our customers, employees and service partners, and we look forward to welcoming everyone to our new home in T1 next year.”
Changi Airport Group (CAG) managing director of airport operations management Jayson Goh said the airport periodically reviewed the allocation of airlines across all terminals to provide sufficient terminal capacity for future traffic growth.
“ At the same time, we hope to enhance passenger experience by optimizing the use of space for smooth airport operations,’ he said. “CAG will work closely with Scoot to ensure that its relocation to T1 is seamless for all its passengers.”
Scoot has carried 60 million guests and operates a fleet of 18 Boeing 787 Dreamliners and 27 Airbus A320 family aircraft across a network that covers 66 destinations across 18 countries and territories.
It has two Boeing 787s and 38 Airbus A320neo aircraft on order.