Etihad Airways has launched a dedicated in-flight child care assistance program for families, led by the introduction of a new Flying Nanny on board long haul flights.
The Flying Nanny provides a ‘helping hand’ to families and unaccompanied minors.
During the past two months, 300 Etihad Airways cabin crew members have completed enhanced training for the role. A further 60 will be trained in September and 500 Flying Nannies will be working on Etihad Airways long haul flights by the end of 2013.
The course includes in-depth training, from the world renowned Norland College, focusing on child psychology and sociology.
In addition, the course also covers many different creative ways the Flying Nanny can entertain and engage with children during flights.
Aubrey Tiedt, Etihad Airways’ Vice President Guest Services, said: “Flying with a young family can be a daunting task, even for the most experienced travellers, and the Flying Nanny role demonstrates our understanding of our guests’ needs and our commitment to making the journey as relaxing and comfortable as possible.”
“The Flying Nanny will liaise with parents and use their experience and knowledge to make the travel experience easier. This includes helping serve children’s meals early in the flight and offering activities and challenges to help entertain and occupy younger guests,” Ms Tiedt said.
The Flying Nanny will also inform families transiting at Abu Dhabi about the various baby changing and child facilities at the airport, as well as advising them of the children’s play area in the premium lounges and at Gate 32 in Terminal 3.