Have Your Say

I am leaving this review to the world to see. Etihad airline is the worst airline you can imagine traveling international. I got to the U.S. gate in Abu Dhabi with my 2 small children, 7 minutes late(45 minutes before the flight) and the ground staff denied us boarding. I told them why don’t you have no announcement or call for the flight, they did not respond. The worst part of our trip happened when the transfer desk didn’t issue us another ticket to send us with the next flight. They said pay 3000 dollars for re-booking and when I said I don’t have my credit cards and I can’t buy a new ticket, their attitude was: ” We are here to make money”, ” Go find someone to buy you new ticket”. It took us 2 days to finally reach the U.S. with another airline and laying over in another airport. When I called my ticket agent and Etihad agent, Etihad said “Your return ticket is also cancelled because you did not continue your trip with us!” I told him how would I when I don’t have money to go on?! Etihad agent hung up! Trying to resolve it through email and other means, but Etihad says there is no mistake! What did they expect?! With No money and no alternative, my kids and I were in limbo situation sitting in their cold airport waiting and the airline simply did not CARE. There are many airline with great deals, never choose Etihad, ever.

I was VERY surprised that you did not list COPA airlines. They have a superior safety record. The service is outstanding. Not only do you get a choice of food & beverage at no extra charge, but they provide REAL cutlery.

We have reviewed Garuda Indonesia airlines safety rating flying from Heathrow to Bali and see it had a safety rating of 3. What does that mean?

How come Garuda Indonesia which have the lowest safety ratings among Asian airlines became a 5star airline?

Hi, i wanted to know what exaclty is the difference on safety ranking between your classement and JACDEC classement?
Thank you.

Your article about the early B707 inaugural flights with TWA & AA was interesting, just how far we have come since those days.
Maybe you could find some interest in an article about the first intercontinental jet airliner, DH Comet, afterall it was in service years before B707, if it wasn’t for DHs lack of understanding of metal fatigue DH aeroplanes could be the dominant manufacturer today???

have any of your staff done a survey on either Cebu pacific or Philippines airlines? my wife is from Davao so we travel quite a lot to that city, mostly with Singapore and silk airlines. but we have had to use either of the other 2 travelling within the Philippines, not a great experience.

In your recent safest airline 2016 ranking there you did not include AirSerbia (former JAT Airways). How so?

I would like to ask Geoffrey why reports say “The Egypt Air plane disappeared from radar” This implied some feat by Houdini or David Copperfield because the plane is still there, albeit not as it was when it took off. I would have thought that a radar reflection from debris would be just as good (if not better) than one whole plane – is this not why military planes discharge chaff to confuse enemy radar?

Great website! I have a question pertaining to flap track fairings. I understand they are to help with aerodynamics, but I have noticed on some flights that the one directly behind the engine will vibrate. None of the others seem to have any movement, and it also only seems to do it while on the ground and not during flight. I’ve always been interested to know if this is normal or if they should generally not be moving.
A second question if I may…during taxi to the runway recently, there was an audible “clunk” sound from under the cabin. It was loud enough to hear throughout the plane I’m sure. It would happen during roll as well as when we were stopped and waiting for clearance. It sounded as if someone were underneath and hitting the plane with a large hammer! It wasn’t really a consistent interval, just once every 15 seconds or so. I didn’t hear it during flight but it resumed once we landed. Any idea what that could have been?