Have Your Say is all about exactly that…having your say. We want to hear your thoughts, tips and suggestions on the airline industry as a whole and answer any question you have for the AirlineRatings.com team.

This section is however, not for sharing your experience with a specific airline - please go to our passenger review section for this. Any ‘Have Your Say’ we receive that is about your experience with a specific airline will not be published.

Hagop of Jordan

July 18, 2016

Please re-rate Turkish Airlines safety rating, because the country lost it’s FAA endorsement.

Editors' Comment

This was only a temporary endorsement and the ban has again been lifted.
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David of Australia

July 17, 2016

Looking at flights from London to New York and I’ve come across Air Copagnie, a supposedly an all business class flight at around economy class prices. Reviews are mixed. Is it worth the gamble?

Editors' Comment

Reviews are always mixed so look at what you will be offered on board as well as the price and flight times and if it works for you then you should give it a go.
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Neil of Australia

July 13, 2016

I wonder why “airlineratings.com” has not included reviews for AirAsiaX for the month of Apr 2016? I submitted a review for flights undertaken 06Apr2016, which included a large number of people who were unhappy with their treatment by that airline! Coincidence or deliberate omission??

Editors' Comment

We are very sorry that one of your reviews is missing. We receive hundreds of reviews everyday and we personally check them all. It could be that it has been missed or if it contained inappropriate content it would have been deleted. If you want to resubmit it please do and we will keep an eye out for it. Again we apologise that we can not account for it and for the inconvenience to you with the request to re write it.
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Brien of New Zealand

July 11, 2016

A search window to put in the airline name would be a very helpful whrn searching for an airline

Editors' Comment

We agree and it is on the list for our new website. There are lots of new features we will be implementing in the near future so keep your eyes out for it.
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Stephen of Australia

July 11, 2016

I query your methodology when you show Singapore Airlines – with two very large recent pilot driven fatal events (Taiwan, pilot error, and Indonesia, wholly owned subsidiary, Silk Air – likely pilot suicide/mass murder). Pandering to airlines who hive off their riskier low cost routes into wholly owned subsidiaries makes your ranking meaningless. Please bundle together wholly owned subsidiaries and place a higher risk factor on clearly avoidable incidents.

Editors' Comment

These events, whilst tragic are not recent (1998 and 1997) and they certainly don't impact on the safety ratings of the airline as it is today. Airline and indeed airport protocols change - especially in response to accidents and this is why we allow 10 years for an airline to change its culture and practice following an accident. Industry standards suggest 5 years but to be extra safe we choose 10. We don't agree with the comment about low cost carriers operating on less safe routes - this is absolutely not the case.
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Lemmy of Australia

July 10, 2016

Last Saturday morning, my wife had a confirmed ticket with an allocated seat on a Virgin Australia flight from Perth to Sydney. We arrived early and when I tried to use the machine to get a baggage tag and boarding pass, the seat allocation came up blank. We were directed to the International transfer queue (the only one operating) and after a long wait, I called a supervisor, who advised us that they had overbooked the flight, and she was now on the 4.30 pm flight! The ground staff were clearly embarrassed, and said that we should complain as it put them in a difficult situation. Apparently, they are able to do this as it is in their terms, but is it legal?
After I made a huge fuss, they called their Brisbane base and authorised a transfer to a Qantas flight – and I hope they had to pay full fare!

Editors' Comment

As much as we don't agree with this it is pretty standard practice the world over. Flexible fares mean passengers can come and go as they wish and airlines can end up flying with empty seats that could have been sold. To overcome this they over sell flights to allow for the small percentage of passengers that often don't show up to their flight.
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Calum of United Kingdom

July 9, 2016

What is the differences in definition between Low Cost Carrier and Regional Carrier?

Some so called low cost airlines provide the service of a low cost airline but charges full fare prices for tickets

Editors' Comment

https://www.airlineratings.com/regional_rating_criteria.php and https://www.airlineratings.com/low_cost_rating_criteria.php explain the difference between the two and also how we rate each category.The two, as you suggest, can be very hard to tell apart and we have on occasion had to ask the airline what they want to be referred to as they do fit in to both criteria. Examples of this are air baltic and flybe.
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Prabal of India

July 4, 2016

What is the significance of airlines safety rating? The airlines rated as 1, 4 or 6, how I read them?

Editors' Comment

Please click on the link next to the safety rating that says safety ratings explained to get a full rundown of how we rate each airline and why. If after reading this yo have any questions please email [email protected]
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Kenneth of United Kingdom

July 4, 2016

Etihad Air. I purchased two business class tickets from LHR to HKK, on special offer, 2 months ago. In the last two weeks there have been more special offers over £1000 less for the two tickets. I am informed that I cannot cancel my tickets and get the new offer.
The moral here seems to be leave your purchase until the last moment and then look around.

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Helen of Singapore

July 1, 2016

Jetstar Asia got the same rating as Jetstar Australia, but was not mentioned in your summary list of the safest of low cost airlines. Can you tell me why?

Editors' Comment

If we could have included more in the list they would absolutely be in there as they are excellent. At the end of the day we need to cut it off somewhere and it comes down to minor technical things. If we had even just a top 15 they would absolutely have been in it.
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