Lara of United Kingdom
February 11, 2016
My son’s father booked a ticket through Aeromexico, he unfortunately made a mistake with spelling my son’s name (stupid I know, but nevertheless, a mistake). Aeromexico would not change the name on the ticket, we had to cancel the ticket – which they then told us was non-refundable!!!! (Lost a bunch of money!!) And had to buy another ticket!! We really could not afford to do this, it has been really sickening and caused a lot of anxiety in the family as I did not want my son not to be able to visit his father. Why do airlines have this dumb policy? How do they get away with ripping people off like this?
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