Have Your Say

I find it odd that an industry or service that fails to provide the
product paid for by its customer, should feel under no obligation to
explain, let alone provide compensation or a refund? Why is the travel industry different?

So far, since refused boarding on a connecting flight by British Airway to Newcastle due to “lack of valid ticket”, neither they, the travel agent, or the booking sytem operator, will explain what went wrong and who was to blame. None of them care that we were abandoned and stranded at Heathrow! Our printed itinerary showing the flight booking confirmed and receipt showing full payment made to NCL, apparently does not count – its what is in the airline computer that matters!