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    Dave of Australia

    May 17, 2016

    Perusal of the passenger reviews clearly shows numerous complaints regarding Qantas services to and from Perth. As a frequent traveller and shareholder with Qantas, I have written many complaints to Qantas management that they treat Perth as ‘Cinderella’ with the services they provide especially on International flights. Qantas seem to ignore complaints about Western Australia and continue to remain ‘east coast centric’. As many of the reviewers say, ‘they will never fly Qantas again’. It is difficult remaining loyal to our sole Australian airline when you live in the West. Perhaps Airline Ratings can do a comparison of types of service and planes Qantas use in West with that provided for East coast passengers. For a start, they offer Premium class seats for international flights from Melbourne and Sydney but no Premium is available for WA passengers.

    Editors' Comment

    It comes down to money, competition and overall demand. Perth has a lot of competitors up to Asia and the middle east (and then on wards to Europe) with much lower operating costs. Qantas can not compete in this space - the tickets will always cost more and no one will buy them as operational costs are so much higher. Virgin Australia is the same - their international network is very small and they don't fly out of Perth either apart from a flight to Phuket.
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