Qantas and Jetstar are preparing for one of their busiest Christmas holiday travel periods where more than 8.5 million people are expected to fly on Qantas and Jetstar services throughout December and January on nearly 70,000 flights.
This is more than half a million more people than the same time last year and the most since 2019-20.
Qantas says the Group has put in additional measures over the summer peak including:
- Up to 13 jet aircraft will be on standby as ‘operational spares’, including an Airbus A380, to provide extra buffer in the event of disruptions.
- A significant boost to the number of reserve staff who can be called upon if there is unexpected sick leave.
- Almost 3,300 additional operational employees have been recruited over the past 12 months including cabin crew, pilots, engineers and airport customer service staff as flying has increased.
- Maintenance has been brought forward on Qantas and Jetstar aircraft. This includes a targeted fleet health program at Qantas’ engineering facility in Brisbane on its Boeing 737 aircraft.
- The Group is also working with industry partners to have extra staff during peak periods, including additional ground handlers on standby and airport security screeners.
This financial year Qantas says it is investing $230 million on a range of initiatives “to fix pain points and improve customer experience. Improvements already rolled out include more Frequent Flyer reward seats, a major upgrade to the Qantas app that incorporates baggage tracking, better inflight catering and more generous customer recovery for major flight delays.”
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