Sharon Petersen
Cabin: Economy Class
Route: Nha Trang to Hanoi
Aircraft: A320
VietJet Air offers domestic and international services between main airports throughout Vietnam and Asia using a fleet of A320s in an all economy configuration.
The airline is known for its excellent customer service on board and great value, low-cost airfares.
Seat and Amenities
VietJet Air is a low-cost carrier so one needs to adjust their expectations and remember the low price you paid. Straight away I noticed the tighter seat pitch when compared to Vietnam Airlines but I have experienced much worse. Black leather seats reclined between three and four inches - this is rare for a low-cost carrier. The seats sat quite low in the aircraft which meant my head was actually level with the window making it easy to look out. All too often I have to crouch to look out the window so this was a big plus! As to be expected there were no amenities, blankets or pillows available however these could easily be purchased on board.Customer service on board
The customer service was excellent. The crew spoke English and Vietnamese. VietJet Air state that all their pilots are non-Vietnamese and interestingly they use this as a selling point. Our pilots were from India and South Africa (judging by the accents) and they were brilliant. The pilots regularly came over the intercom to identifyt things we could see from out the window and to update us on the flights. Given there is no in-flight entertainment it was well received and very informative. We were constantly kept updated during the flight and forewarned about upcoming turbulence by the pilots. The Cabin crew were also efficient, friendly and without a doubt put safety first.Catering
There was a range of hot meals, sandwiches and snacks available for purchase for a good price. Alcoholic beverages, water and hot drinks were also available for purchase. Check out the huge range of gifts, souvenirs and food choices the airline offers here http://tiny.cc/lonnlyInflight entertainment
No in flight entertainment availableExtra information
Checking in can be a bit messy, well it was at Nha Trang anyway and to be fair most Vietnamese airports are pretty busy places. Signage and actual flight information don't always match. Getting to the airport at one hour before the flight is essential to allow time for "line changing".Sharon Petersen
Cabin: Economy Class
Route: Nha Trang to Hanoi
Aircraft: A320
VietJet Air offers domestic services between main airports throughout Vietnam using a small fleet of A320s in an all economy configuration. The airline has big plans to expand and with that will come international services.
VietJet air has a reputation for poor on time performance. We experienced this but thankfully it didn’t affect us – we were mid holiday with nowhere to be. However, it is because of this that I would avoid using VietJet Air if you have a connecting international flight at say Ho -Chi Minh or Hanoi unless you allow for a significant connection time.
Seat and Amenities
VietJet Air is a low cost carrier so I have to admit my expectations were not high. Straight away I noticed the tighter seat pitch compared to Vietnam Airlines but I have experienced much worse. Seats reclined between three and four inches and were covered in a black leather. The seats sat quite low in the aircraft which meant my head was actually level with the window making it easy to look out. All too often I have to crouch to look out the window so this was a big plus!
As to be expected there were no amenities, blankets or pillows available however these could be purchased on board.
Customer service on board
The customer service was excellent. The crew spoke English and Vietnamese. VietJet Air state that all their pilots are non Vietnamese and they use this as a selling point (apparently Vietnamese pilots don’t have the same credibility as non Vietnamese pilots) and true to its word they were not.
Our pilots were from India and South Africa (judging by the accents) and they were brilliant. The pilots regularly came over the intercom to point things out to out the window and to update us on the flights. Had there been in-flight entertainment the constant announcements would have been annoying, but there wasn’t, and therefore it was very informative. We were constantly kept updated during the flight and forewarned about up coming turbulence by the pilots.
Catering
There was a range of hot meals, sandwiches and snacks available for purchase for a good price. Alcoholic beverages, water and hot drinks were also available for purchase. All we purchased was a bottle of water.
Inflight entertainment
No in flight entertainment available
Extra information
Checking in is a bit messy, well it was at Nha Trang. Signage and actual flight information don’t always match. Getting to the airport one hour before the flight is essential to allow time for “line changing”. Getting there before an hour is a bit of a waste of time as the counter probably won’t accept your luggage and the staff will ask you to stand aside until one hour before the flight.
