Route: Manchester to Hong Kong
Seat and Amenities
The reverse 1-2-1 layout provides exclusive aisle access to all
guests. The seat is strategically angled away from the aisle and is surrounded
by a large modern shell to ensure maximum privacy. A number of smart
storage spaces are also provided to store your shoes and a special pocket
specifically designed for smart phones. The flat bed extends to 190cm and
provides exceptional comfort. There’s also an extension cushion that adds
extra width to the bed and is designed to support your knees when
sleeping on your side.
Customer service on board
I’ve always found the Cathay service very prompt. Once the crew are released from
their seats they commence the service without delay. Entrees are quickly cleared and
the main course followed in a timely manner.
The cabin crew are professional and very efficient workers.
The sophisticated A350 aircraft has been complimented well by a new look menu.
They’ve made some significant changes to their menu to transition from traditional
Chinese cuisine to modern, visually spectacular and tasty offerings. Very close
attention has been paid to the plating and presentation of the dish.
Entrée – Smoked eel with golden beetroot tartare, horseradish crème fraiche and eye catching, bright red beetroot pearls.
The dish was very carefully plated, was fresh and very tasty. Exceptional flavours
inspired by modern Chinese cooking and visually exciting.
Main Course: Grilled Pork fillet with savoy cabbage, baby carrots, herb roasted
carrots and Calvados sauce. A very generous portion that featured fantastic flavours and was accompanied by an artistic micro salad.
Notable inflight experience changes exclusive to the A350 includes a touchscreen
entertainment remote and multi view aircraft camera’s from your personal 18.5 inch
HD screen. The updated Studio CX entertainment system is comprehensive and
caters for customers of all ages and nationalities. I was impressed by the live
streaming of CNN and BBC news networks.
In a company first, the Cathay 350’s are fitted with WiFi. The Wifi operates at
impressive speed and the connection was flawless. I used the WiFi to stream my
experience without interruption. You can fill out a survey, which will give you an
hours free Internet or for around USD 20 you can stay connected for the duration for
Row 20 and 21 are by far the best rows in the Business cabin. These two rows are
nestled between a bulkhead that separates the rest of the business class in front and
premium economy behind. It felt like a very intimate and exclusive zone. Avoid row
11 D and G which are located adjacent the toilet.
Route: Hong Kong to Perth
I remember as a child thinking that Cathay economy was amazing. The seats were a nice colour, the kids packs cool and the cabin crew incredibly presented. Fast forward a lot of years and it was nice to see that too not much had changed.
Seat and AmenitiesThe seat pitch was a comfortable 32inch and even when the seat in front reclined ( approximately 5 inch) I still had plenty of leg room. On each seat was a blanket and pillow. Basic amenity kits are available but only on request. On long haul flights these would be provided to all passengers. This was definitely one of the comfier economy seats I have experienced.
Customer service on boardThe crew came around regularly with drinks and were efficient during the service. Again, as in business class, they weren't overly friendly like they might be on a western carrier but there was absolutely nothing to fault,
CateringStraight after takeoff a drink and nuts service was offered. I was looking forward to a hot towel service that I associate with superior carriers however there was none on this eight hour flight. Meals were served 2 hours after takeoff with drinks and warm rolls at the same time. The serving sizes have definitely decreased from 7 years ago but there was an additional snack service before landing and simple snacks were available between meals on request. Menu cards were also provided which I think is a nice touch in economy class.
Inflight entertainmentEasy to use touch screens are found on the back of each seat and offer plenty of variety. The screens were large in size and clear. In seat power was also available. WiFi is not yet equipped on these aircraft.
Extra informationCathay remain a solid full-service carrier for economy passengers. With efficient service, good food, comfortable seats and an in-flight entertainment system that could entertain for days I would have no hesitation to fly with them again.
Cabin: Business Class
Route: London to Hong Kong
When an airline dedicates half of an aircraft’s space to Business Class and that Business class is completely full it’s generally a good sign that you are about to have a great experience. Cathay Pacific is one of only a few airlines to have maintained an award winning full service in-flight product and virtually flawless safety rating over the last few decades making it one of AirlineRatings.com’s favourite.