Code of Conduct/Complaints

The publication, Airlineratings.com must take all reasonable steps to ensure reports are honest, accurate, balanced and fair and disclose all essential facts.
Reports must not suppress relevant available facts or give distorting emphasis. Where a report disparages any person or organisation, all reasonable steps must be taken to provide a contemporaneous right of reply.

Where a contemporaneous reply is not possible, publications should provide an opportunity for a suitably prominent response at the first opportunity.
Airlineratings.com is entitled to express opinions or publish the opinion of others but news and comment must be clearly delineated. Comment detrimental to a person should follow reasonably and fairly from the facts.

Reports should not refer to personal characteristics, including race, ethnicity, nationality, gender, age, sexual orientation, family relationships, religious belief, or physical or intellectual disability, or mental illness, unless they are relevant.

Where practicable, information should be attributed to its source. However, where a reporter has received information in confidence, the publication should support the reporter in respecting such confidences in all circumstances.

Airlineratings.com must disclose material conflicts of interest that could be seen to affect the accuracy, fairness or independence of their reports.

Airlineratings.com should use fair, responsible and honest means to obtain material and should not exploit a person’s vulnerability or ignorance of media practice.

Pictures and sound must be true and accurate. Any manipulation likely to mislead should be disclosed.

Headlines and captions should fairly reflect the terms of an article.

Significant errors should be promptly corrected in an appropriate manner.

Airlineratings.com adheres to the world’s strictest Privacy Policy – that of the EU.
Publications and journalists must not allow commercial considerations (including advertising revenue) or any personal interest to influence content, accuracy or fairness of any publication or article.

Guidance Clause: Basic values often need interpretation and sometimes come into conflict.
Ethical journalism requires conscious decision-making in context. Only substantial
advancement of the public interest or risk of substantial harm to people allows any standard to be overridden. When in doubt concerning the appropriateness of any publication, journalists should consult an editor.

If any reader feels that Airlineratings.com has breached any of the guidelines they should email or phone in the first instance the Editor-in-Chief Mr Geoffrey Thomas for immediate action.

[email protected]ngs.com
+61 41 793 6610

If any reader feels that their concern is not addressed to their satisfaction then contact our
Editorial Director Christine Wells at: [email protected]

Or write to:
Christine Wells
Editorial Director
Airlineratings.com
Newspaper House
50 Hasler Road
Osborne Park, 6017
Australia