PAL Express

I would have given a higher score here. I like flying with PAL Express, but I think their fleet of Airbus A320s are now starting to show their age, and I’m also concerned over their planes’ maintenance.

Philippine Airlines is already targeting to buy more planes particularly the A321NEO, I think its time PAL Express really needs to replace its aging A320CEO fleet, and their mainline should add more A321s to PAL Express’ existing fleet.

This is literally the worst airline you can imagine. Get to Manila and the didn’t have my baggage, along with 20 other passengers. I had to wait a whole day for my baggage, no boxers, no change of clothes, no toothbrush. Luckily I carried money on my person. Cost me and extra $120+ just buy all the essentials and a change of outfits. Then my luggage arrives the next day about 12-1pm and my baggage is clearly damaged. First off I say I paid $100 for you to check my bag, American Airlines didn’t even charge me that they say that charge is strictly for PAL. Delayed my bag a day and saw my bag has a huge rip which wasn’t there before. They eventually say no refund and and I essentially had to start taking pictures for the worker to file a report of damage. They denied my claim and my refund. Other horrible honorable mentions. You’re gonna be on a flight for 15 hours without Wi-Fi and they’re gonna change your seat without your consent. Unfortunately I believe this is the only Airline that flies into the Philippines from LAX

Re: the aircraft (Sydney to Manila) that had a emergency landing in Sydney this afternoon.
I was on that plane last night 22 April , flight PR211 in Exit seat 44k on its Manila to Sydney flight.
On take off and for approximately 7 mins there was a very strong smell of burning oil , enough to sting my eyes. The hostess directly in front of me was looking very worried. I’m not sure if it was reported to the captain once the seat belt sign was turned off , but she was talking to another hostess about the issue.
Maybe today’s emergency landing in Sydney could have been avoided if the young hostess had been listened to at the time.
Regards
Stewart tattersall

I flew multiple destinations. Some were on time, a few were late but later on i learned MANILA airports congestions is the main cause of delays to most airlines. Cabin crew was nice and friendly. Food was expected due to its price.

I flew with PAL Express from Manila – Kalibo. No complaints, the flight was on time and as it is only a 1 hour flight, no meals were included (or expected) in the ticket price. Very cheap reasonable price and nice aircraft. Staff were friendly.