TUIfly Germany

On 9 July we flew from Frankfurt airport, Germany to Tenerife, Spain. Upon arriving to Tenerife Spain, 2 personal luggages of ours were missing. We reported and filed a missing/lost claim in Tenerife airport with a representative from TuiFly on the same flight. After 48 hours, we were forced to have to buy hygiene items, clothing, undergarments, pajamas, diapers, etc. because our baggage still had not arrived. One of our bags finally arrived on Wednesday, 13 July around 1800 hours. The suitcase was completely broken and our second piece of luggage was still not delivered. We have two small children (2 years old and 8 months old) and you can imagine how difficult it was to not have all of our belongings, to include our daughters medication and diapers, in addition to the our missing clothing and hygiene items. The first 5 days of our trip were completely overshadowed by our missing luggage. In addition to this, we repeatedly emailed TUI requesting updates and were left without a response. When we finally received a response, we were informed that our luggage was set to arrive July 10, this email arrived in our inbox on

This company is the lowest level and the most unprofessional ever.
I have used many and different low-cost companies, but this is really the worst!
First of all, I had a question, which was not answered on their web-site and it was very difficult to find their contact form to ask them directly. Secondly, when I finally managed to write them, I got an answer after three days, when it was already too late to do anything.
Than, their stupid system, which does not allow the passengers to do a self-check made me some extra troubles at the airport, as I got a bit late for the check-in, due the fact that at that time there was some kind of parade in Brussels and some of the streets were closed, which delayed my arrival to the check-in at the airport. And the lady on their information desk was really not helpful, she just directly sent me to buy new ticket from another company…