Volaris

Had a flight from Cabo San Lucas, Mexico. When arriving at the airport, was told the flight was overbooked and they did not have a seat for me and my brother. Was forced to wait all day until boarding was finished. Given a hotel room to stay overnight and was booked flights for the next day but had to pay a $38 peso fee for the hotel room which was incredibly aggravating. Was given nicer seats on the next flights but no food or services were provided on the flights. Neither were we monetarily compensated for the entire day wasted or the money we had to spend for food while staying at Guadalajara airport for 8 hours waiting for a connecting flight. Only given a complementary breakfast at the hotel in the morning. Overall, pretty terrible experience and would not fly again.

Volaris Airline is a complete scam. They regularly overbook their flights then will randomly select people to be denied boarding. In my case, my husband and I were denied boarding due to the fact that we are members of the LGBTQ community. The woman (Angie) at the boarding desk called us gay slurs while denying us boarding. Then to make matters worse the company refused to give us a refund even though we were involuntarily denied boarding (which according to the Department of Transportation requires customers to be refunded).
This company is not safe to travel with. They just want to steal your money, they have no intention of providing a service.

Worst flights ever. Flying into Mexico, the delayed our flight by 3 hours and didn’t allow refunds even though it was due to short staff. Then we went to their agency to do the online reservation confirmation and we added 1 suitcase and they stated it was $350. I asked if it would be in US dollars or Mexican pesos. They stated Mexican pesos. I then proceeded to add on 2 suitcases. My total came out to almost $5,000 pesos. I asked why it was that price and she stated “it was a mistake and it was in dollars not pesos. Then stated she couldn’t remove one suitcase because it had already been added. When we ORIGINALLY asked if would be in US dollars or pesos. Next on our return flight we were delayed for over 3 hours due to engine issues. Didn’t move us to another plane/ another flight just had us sitting while we waited. Worst airline ever. They love scamming peoples money and time.

THE WORST airline I have ever flown with. Hands down… they do NOTHING correctly.

This airline is completely horrible. Do not book with this airline if you do not have to. They delay flights consistently. They will cancel flights and merge them with much later flights to save themselves money. They scam you with fees. Viva Aerobus is better lol.