Etihad Airways Review & Safety Ratings | AirlineRatings.com

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Etihad Airways Review & Etihad Airways Safety Ratings

Etihad Airways

Safety rating: 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 7/7  Rating Criteria
Airlineratings.com presents our independent Etihad Airways safety ratings and reviews.

Country of Origin: United Arab Emirates  |  Airline Code: EY

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Booking URL

Seat Map URL

Full Service Carrier

See Passenger Reviews for Etihad Airways See Editors Airline Reviews for Etihad Airways

Etihad Economy Class Picture: Etihad
Etihad First Class Picture: Etihad
Etihad A340 Picture: Mehdi Nazarinia/commons.wikimedia.org
Etihad Airways Business Class seating
Etihad Airways bathroom in "the residence" on the A380

In Flight Product

Economy Class

  • Full meal (three choices) and beverage service with hot desserts and cafe-style hot and cold beverages
  • Audio/Video On Demand; ethernet and audio sockets allow passengers to plug in and play their own devices or music through E-BOX system; on board connectivity program available on three A330-300s and two A320s
  • Seat pitch of 32 to 34 inch with adjustable headrest and integrated footrest
  • Blanket, pillow and amenity kit on night/long flights
  • In seat power sockets compatible with most plug types
  • Click here for the route specific baggage allowance.

Business Class

Pearl Business Beds on all wide body aircraft
  • Restaurant quality multi course meals and beverages served on demand
  • Audio/Video On Demand and noise canceling headphones
  • Ethernet and audio sockets allow passengers to plug and play their own devices or music through E-BOX system
  • Seat pitch of 82 inch and transform to fully flat 2 meter long bed; all seats have aisle access and in seat massage function; personal mood lighting available
  • In seat power sockets compatible with most plug types
  • Amenity kit provided as well as thick blanket and large pillow
  • Click here for the route specific baggage allowance.
  • Chauffeur service at some destinations from home/hotel to airport
Pearl Business Seats on A319s and A320s operating short haul flights
  • Restaurant quality multi course meals and beverages served on demand
  • Audio/Video On Demand
  • Ethernet and audio sockets allow passengers to plug in and play their own devices or music through E-BOX system; on board connectivity program available on some A320s
  • Seat pitch of 49 inch with good recline but not lie flat; seating in 2-2 configuration; extendible leg and footrests
  • In seat power sockets compatible with most plug types
  • Blankets and pillows provided
  • Click here for the route specific baggage allowance.
  • Chauffeur service at some destinations from home/hotel to airport

Diamond First on A330-300s, A340-500/600s and 777s

  • Restaurant quality multi course meals and beverages served on demand and can be arranged for two first class passengers to dine together
  • Audio/Video On Demand and noise canceling headphones; ethernet and audio sockets allow passengers to plug and play their own devices or music through E-BOX system; internet access; internet access available on some A330s
  • Leather seats have in built massage function and transform to fully flat 2 meter long beds; 1-1 seating configuration gives passengers privacy and aisle access; screen doors for privacy with Do Not Disturb sign; personal mood lighting available
  • In-seat power sockets compatible with most plug types
  • Personal mini bar and wardrobe
  • Slippers, pajamas, cotton and silk duvet, large pillow, fitted sheet and amenity kit provided
  • Private change room/bathroom available
  • Click here for the route specific baggage allowance.
  • Chauffeur service at some destinations from home/hotel to airport

First class suites and the residence

  • To see inside the unique Etihad First Class Apartment and First Class Residence on the A380 click here
  • To see inside Etihad First Class Suites on the 787 click here. Etihad plans to roll out this product across its entire long haul non A380 fleet.

History

  • Set up by Royal (Amiri) Decree in July 2003
  • Commenced operations in November 2003
  • One of the fastest growing airlines in the history of commercial aviation
  • National airline of United Arab Emirates and based in Abu Dhabi
  • Serves destinations in Middle East, Africa, Europe, Asia, Australia and North America

Major Strengths

  • Award winning in flight product in all classes
  • Nannies available on board to assist with children on some long haul flights

X Factors

  • Unique one of a kind residence in first class

Aircraft Types

  • A319
  • A320
  • A330-200
  • A330-300
  • A340-500
  • A340-600
  • 777-300ER
  • A380

Passenger Rights*

Cancellations and lengthy delays 
If Etihad cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, the airline shall, at your option,

  • Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges
  • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
  • or make a refund onthe portion of the ticket that will no longer be used
If cancellations or delays are due to inclement weather or to air traffic control delays, the airline is under no obligation to provoide the above or telephone calls, accommodation, refreshments or transportation. 

Where your flight is due to be operated by us from an airport within the EU and has been cancelled or delayed for at least four (4) hours or you have been downgraded on an involuntary basis you may be entitled to certain rights and we will inform you about those rights when they arise. 

Baggage
If your baggage does not come off the conveyor belt or is damaged when you receive it, please file a report with the Baggage Services Counter or Etihad office at the airport. 
For many international journeys (including domestic portions of international journeys), the Warsaw Convention may apply with liability limits of 17 Special Drawing Rights per kilo for checked baggage and 332 Special Drawing Rights per passenger for unchecked baggage. In cases where the Montreal Convention applies to your journey, the applicable liability limit is 1,131 Special Drawing Rights per passenger for checked and unchecked baggage. For more information on lost or damaged baggage click here 


Denied Boarding
Volunteers will first be asked to surrender their ticket for benefits however if no volunteers are found, passengers will be chosen based on ticket type, destination etc.
  • The airline will carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges 
  • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
  • or make a refund of the part/s of the ticket that can no longer be used. 
  • The airline will offer meals and refreshments, telephone calls, and accomodation where needed as well as transport between the airport and accomodation.

For information on lengthy tarmac delays in the US click here

To see the full conditions of carriage click here

To lodge a complaint with the airline click here

For details of legislative obligations under EU regulation click here

To lodge a complaint with the EU click here

To lodge a complaint with the US Department of Transport (DOT) click here



* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

Click here for more information about our Etihad Airways reviews and safety ratings system.