
About Etihad Airways
Ratings
Seven Star PLUS Safety
Product
Passenger rating
See more about Etihad Airways safety ranking
Passenger ratings
Overall Value for Money
3.2
From 129 reviews
Seat and Cabin Space
3.1
From 131 reviews
Customer Service
3.3
From 130 reviews
In Flight Entertainment
3.4
From 130 reviews
Baggage Handling
3.0
From 26 reviews
Check-in Process
2.6
From 28 reviews
Meals and Beverages
3.1
From 131 reviews
Recommend Airline
50.4%
From 123 reviews
Latest reviews
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Worst company we’ve ever flown with. In 2026, we’ve taken 25 flights, and Etihad has been by far the worst. Their customer service was absolutely awful. Because of a delay on the first flight, we missed our connection, and they were no help at all. We would have lost two days of our vacation if we hadn’t found an alternative flight ourselves, which had a 7-hour waiting period and an additional flight stop. On our way back, it was the same story. They announced a 4-hour delay, which meant we would miss our connecting flight again, and they offered no solution. We had to find another flight on our own and wait 7 hours in Abu Dhabi. The food was terrible, the service was terrible, the flight attendants were super rude... nightmare We filed a complaint and never heard back. This ruined the beginning of our honeymoon. ETIHAD never again.
1 / 10

Etihad airways, the best airline ever, I toke a flight Abu Dhabi to Luxembourg
8 / 10

Etihad lost the bags for the entire business class for two hours after landing. I had an Airtag in my bag, so I knew it was in Boston, and it just sat on the tarmac. There were no Etihad people to talk to, no one who would bring the bags the final 100 yards to the baggage claim, no one to say they were sorry. After traveling for 20 hours and paying for a a business class ticket that includes priority baggage, this was ridiculous. The level of service here is inexcusable. Etihad refused to offer even a discount on a future flight. Take your business to an airline that takes pride in it's customer service.
4 / 10


