American Airlines Review & Safety Ratings | AirlineRatings.com

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American Airlines Review & American Airlines Safety Ratings

American Airlines

Safety rating: 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 4.5/7  Rating Criteria
Airlineratings.com presents our independent American Airlines safety ratings and reviews.

Country of Origin: United States  |  Airline Code: AA

URL

Booking URL

Seat Map URL

Full Service Carrier

See Passenger Reviews for American Airlines

American Airlines First Class on the 777 Picture: American Airlines
American Airlines Business Class on the 777 Picture: American Airlines
American Airlines Economy Class on the 777 Picture: American Airlines
Domestic First Class on the 767 Picture: American Airlines
American Airlines MD80 Picture: American Airlines

In Flight Product

Economy Class

  • Full meal served on international flights, two meals on long haul flights but alcoholic beverages are only complimentary on flights to Europe, Asia and some parts of South America; snacks, meals and alcoholic beverages available for purchase on domestic, Mexico and Caribbean flights. Non alcoholic beverages served free on all flights
  • See Click here for specific information on the in-flight entertainment options on your flight. Click here to see if your flight is WiFi equipped. Earbuds complimentary on long haul international flights or available for purchase on all other flights or you can bring your own.
  • Seat pitch of 31 to 32 inch; seats slide forward when reclining to produce greater recline on 757s and 737-800s; Seats with extra legroom can be pre-reserved for a fee
  • In seat power on some aircraft
  • Blankets and pillows available for a fee on domestic flights and international flights to Mexico, Canada, Hawaii, the Caribbean and Central America; blankets and pillows provided free on other long haul flights
  • Seat pitch of 31 to 32 inch
  • Baggage allowance varies depending on route flown

Business Class

International
  • Restaurant quality meals and alcoholic beverages served complimentary
  • See Click here for specific information on the in-flight entertainment options on your flight. Click here to see if your flight is WiFi equipped.
  • Seats transform into lie flat beds all with aiale access on 777s operating between NY and London. A321 aircraft on transcontinental routes also feature lie flat beds. Seats transform to angled lie flat beds in 2-2-2 configuration on 767-300s; other 777s; seats have significant recline in 2-2 configuration on 757s
  • In seat power
  • Duvet, large pillows and premium amenity kits provided
  • Baggage allowance varies depending on route flown

First Class

Domestic/ Mexico/Caribbean and Hawaii
  • Restaurant quality meals and alcoholic beverages served complimentary on flights over 2 hours which fall in traditional meals times; snacks served on flights of more than 2½ hours which fall outside traditional meals times
  • See Click here for specific information on the in-flight entertainment options on your flight. Click here to see if your flight is WiFi equipped.
  • Noise canceling headphones and in seat power
  • Seats recline 60 degrees in 1-2-1 configuration on 767-200s; seats slide forward when reclining providing greater recline in 2-2 configuration on 757s; seat pitch and recline greater than in economy on 737-800s
  • Pillows, duvets and amenity kits provided
  • Baggage allowance varies depending on route flown
First Class
  • Restaurant quality multi course meals and alcoholic beverages provided
International
  • Audio/Video On Demand and noise canceling headphones on 777s. WiFi avaialble on the 777 and 787 aircraft Click here to see if your flight is WiFi equipped. In seat power
  • Seats transform into fully lie flat beds in 1-2-1 configuration with privacy dividers
  • Pajamas, duvet, large pillow and amenity kit provided
  • Baggage allowance varies depending on route flown

History

  • Began in 1930 from the consolidation of numerous small airlines many of them purely used for mail routes
  • America's largest domestic airline by the end of the 1930s
  • Operated American Overseas Airlines (AOA), a trans-Atlantic division, which served a number of European countries from 1945 to 1950
  • AOA merged with Pan American World Airways in 1950
  • Began major route expansion in January 1979, initiating new destinations across the US and the Caribbean
  • During next decades continued to introduce new routes, new aircraft and new fare types including super saver fares
  • Founding member of oneworld alliance in 1999
  • Parent company AMR Corporation filed for bankruptcy protection in November 2011 so some routes were cut and aircraft grounded
  • In 2013, American Airlines merged with US Airways to create the largest United States airline.

Subsidiary Airlines

  • Envoy Air

Alliances

  • oneworld

X Factors

  • World's second largest airline

Aircraft Types

  • A330
  • A319
  • ERJ190
  • A321
  • 777-200
  • 767-300
  • 767-200
  • 757
  • 737-800
  • MD 80
  • 787-8
  • A320

Passenger Rights*

Denied boarding

If a flight is oversold (more passengers hold confirmed reservations than there are seats available), no one may be denied boarding against his or her will until airline personnel first ask for volunteers who will give up their reservation willingly, in exchange for compensation of the airline’s choosing. If there are not enough volunteers, other passengers may be denied boarding involuntarily in accordance with the following boarding priority of American.

        Domestic Transportation
  1. No compensation if the carrier offers alternate transportation that is planned to arrive at the passenger’s destination or first stopover not later than one hour after the planned arrival time of the passenger’s original flight;
  2. 200% of the fare to the passenger’s destination or first stopover, with a maximum of $650, if the carrier offers alternate transportation that is planned to arrive at the passenger’s destination or first stopover more than one hour but less than two hours after the planned arrival time of the passenger’s original flight; and
  3. 400% of the fare to the passenger’s destination or first stopover, with a maximum of $1,300, if the carrier does not offer alternate transportation that is planned to arrive at the airport of the passenger’s destination or first stopover less than two hours after the planned arrival time of the passenger’s original flight.

     International transportation

    1. No compensation if the carrier offers alternate transportation that is planned to arrive at the passenger’s destination or first stopover not later than one hour after the planned arrival time of the passenger’s original flight;
    2. 200% of the fare to the passenger’s destination or first stopover, with a maximum of $650, if the carrier offers alternate transportation that is planned to arrive at the passenger’s destination or first stopover more than one hour but less than four hours after the planned arrival time of the passenger’s original flight; and
    3. 400% of the fare to the passenger’s destination or first stopover, with a maximum of $1,300, if the carrier does not offer alternate transportation that is planned to arrive at the airport of the passenger’s destination or first stopover less than four hours after the planned arrival time of the passenger’s original flight.

 Cancellation

When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. If the delay or cancellation was caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability.

In extreme circumstances, it is possible that a flight will cancel while on the ground in the city to which it was diverted. When this happens you will be rerouted on the next American flight with available seats, or in some circumstances on another airline or some other alternative means of transportation. If we are unable to reroute you, reasonable overnight accommodations will be provided by American, subject to availability.

American will provide amenities for delayed passengers, necessary to maintain the safety and/or welfare of certain passengers such as customers with disabilities, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs and/or circumstances.

Long flight delays

If major delay is experienced, passengers will be rerouted on the airline’s next flight with available seats. If the delay was caused by events within the airline’s control and the passenger does not get to his/her final destination on the expected arrival day, reasonable overnight accommodations will be provided, subject to availability.

The airline will provide amenities for delayed passengers, necessary to maintain the safety and/or welfare of certain passengers such as customers with disabilities, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs and/or circumstances.

The airline is not responsible for any special, incidental or consequential damages if it does not meet this commitment.

Lengthy Tarmac Delays at US airports

U.S. and foreign air carriers do not permit an international flight to remain on the tarmac at a U.S. airport  for more than four hours without allowing passengers to deplane subject to safety,  security, and ATC exceptions.  This applies to small hub and non-hub airports, including diversion airports.

American will make every reasonable effort to ensure that essential needs of food (snack bar such as Nutri-Grain®), water, restroom facilities, and basic medical assistance are met.

Notification of the status of delays must be given every 30 minutes while the aircraft is delayed, including reasons for delay, if known.

Baggage

In the case of delay or loss, an initial complaint must be presented to American prior to leaving the arrival airport for which the baggage was checked or should have been checked. At the latest, such initial report must be made within four hours of the arrival of the flight on which the passenger traveled. For passengers purchasing the American Airlines baggage delivery service provided through BAGS VIP Luggage Delivery in advance of travel, the initial report must be made within 12 hours of the arrival of the flight on which the passenger traveled.

In the case of damage to baggage you must file an initial report with American prior to leaving the arrival airport, or at the latest, within 24 hours from the date of receipt of the baggage.


Liability for loss, damage or delayed delivery of checked baggage is limited to the actual value of the baggage or $3,400, whichever is less, unless the passenger declares a higher value for loss of baggage, not to exceed $5,000.00 including the $3,400 standard liability per passenger and pays the airline a sum of $2.00 per $100.00 (or any portion thereof) of excess value. Excess valuation coverage is not available for and does not apply to excluded items listed in Conditions of Carriage.

People with disabilities and people with reduced mobility

The airline has detailed policies on Customers with Disabilities. They employ Reservations Special Assistance Coordinators to pre-plan customers’ requirements at time of booking. A limited number of seats are blocked for disabled customers and where necessary adjacent seats are provided for companions travelling with disabled customer to provide assistance. Assistive devices are accepted for travel and assistance is offered to disassemble and/or check wheelchairs and are not included in passenger’s checked baggage allowance. Pre-boarding is offered.

See the airlines full conditions of carriage here

NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

Passenger rights for US airlines flying into Europe click here

To lodge a complaint with the airline click here

To lodge a complaint with the US Department of Transport (DOT) click here

 



* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

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