
American Airlines

About American Airlines
Passenger ratings
Overall Value for Money
1.9
From 708 reviews
Seat and Cabin Space
2.5
From 672 reviews
Customer Service
2.2
From 710 reviews
In Flight Entertainment
2.2
From 492 reviews
Baggage Handling
2.4
From 96 reviews
Check-in Process
2.5
From 105 reviews
Meals and Beverages
2.4
From 574 reviews
Recommend Airline
13.4%
From 704 reviews
Latest updates
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Engine Fire Forces American Airlines 737-800 to Divert to Denver

American Airlines Crash Analysis

American Airlines Crash- Many Feared Dead

Latest reviews
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I fly anywhere from 10-15 times a year. Often times international or cross country. Of the last 4 times I have flown with American, 3 were significantly delayed. Twice I had to cancel and take another flight and change plans.
2 / 10

Despite our timely departure and expected arrival at 10:01 pm, American Airlines made the decision to rebook me and assign me to coach on another flight. This decision has been deeply disappointing and has raised concerns about the company’s handling of customer service. I arrived on time and checked in on time, but unfortunately, I encountered multiple delays without any updates from the front-line representatives. This lack of communication and knowledge about the situation has been frustrating. Another issue was that the plane was excessively hot and remained parked on the tarmac for nearly two hours due to improper fuel paperwork being completed by either the pilots or the ground crew. Upon American Airlines’ rebooking, I was unexpectedly downgraded from my first-class ticket to coach.
2 / 10

The flight was not only canceled, but had a 22 hour layover. The ticket was for the December 30th to January 1st. This was after the flight was delayed for hours. There was more time spent at the airport than at the destination. NEVER FLY HERE!!
1 / 10