
TAP Portugal
About TAP Portugal
Passenger ratings
Overall Value for Money
2.3
From 75 reviews
Seat and Cabin Space
2.8
From 70 reviews
Customer Service
2.7
From 78 reviews
In Flight Entertainment
2.5
From 60 reviews
Baggage Handling
2.0
From 24 reviews
Check-in Process
1.8
From 26 reviews
Meals and Beverages
2.7
From 66 reviews
Recommend Airline
32.5%
From 80 reviews
Latest reviews
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TAP refused to honor the Classic fare rules on my mixed‑fare ticket, claiming—incorrectly—that the lowest fare overrides everything. Their system blocked the change, agents disconnected, refused escalation, and avoided a simple PNR split. This feels like corruption.
2 / 10

Morning of 23 Jan 2026: 160 days after TAP TP931 (Zurich-Lisbon, 16 Aug 2025), our gate-checked UPPAbaby stroller never arrived. AirTag shows it at Lisbon Airport. TAP says compensation was transferred, but we've received nothing. Still unresolved.
2 / 10

Shame on Air Portugal We are deeply disappointed and heartbroken by the way we were treated by Air Portugal during a time of real crisis. Due to the war, we were unable to take our scheduled flight. For days, we were told to call on the day of our flight to “see what they could do.” When that day came, they offered no help whatsoever-not even a future flight credit. Instead, they had the audacity to ask for more money to change our flight. We fully understand that airlines have policies. But when lives are at stake, and people are stranded in a war zone, compassion should override red tape. Air Portugal showed zero humanity. No flexibility, no support, no empathy. We’ve been stuck far longer than we ever expected, and our funds are exhausted. Air Portugal had the chance to help-if only a little-but they chose profit over people. We will never forget that. If you’re looking for an airline that stands by its passengers in moments of real need, look elsewhere.
0 / 10


