
TAP Portugal
About TAP Portugal
Passenger ratings
Overall Value for Money
2.3
From 73 reviews
Seat and Cabin Space
2.8
From 68 reviews
Customer Service
2.7
From 76 reviews
In Flight Entertainment
2.6
From 58 reviews
Baggage Handling
2.0
From 22 reviews
Check-in Process
1.9
From 24 reviews
Meals and Beverages
2.8
From 64 reviews
Recommend Airline
32.5%
From 80 reviews
Latest reviews
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Shame on Air Portugal We are deeply disappointed and heartbroken by the way we were treated by Air Portugal during a time of real crisis. Due to the war, we were unable to take our scheduled flight. For days, we were told to call on the day of our flight to “see what they could do.” When that day came, they offered no help whatsoever-not even a future flight credit. Instead, they had the audacity to ask for more money to change our flight. We fully understand that airlines have policies. But when lives are at stake, and people are stranded in a war zone, compassion should override red tape. Air Portugal showed zero humanity. No flexibility, no support, no empathy. We’ve been stuck far longer than we ever expected, and our funds are exhausted. Air Portugal had the chance to help-if only a little-but they chose profit over people. We will never forget that. If you’re looking for an airline that stands by its passengers in moments of real need, look elsewhere.
0 / 10

Terrible customer service. Targeting customers to pay for extra luggage at all costs without informing them properly. Used to serve a snack but now not even a glass of water. Terrible standard. Have been flying with them for 12 years but seriously reconsidering now. Zero respect for customers and service way below average for a non low cost airline. Would recommend to use as last resource only.
3 / 10

They have recently changed their personal items weight limit to 2kg, and they charge 125 EUR at the gate if exceeded. Absolute gangsters, never again.
2 / 10

