Xiamen Airlines

Very bad! Bad! Bad experience with Xiamen Airlines! The manager on duty in Changle international airport on 1/29/2024 was unprofessional, lack of ability to solve the problems happened and seemed like only wasting time and tried to foolish customers! Very disappointed!

I am extremely disappointed in the customer service I received from this airline. I paid $748.00 to change the flight for me and my partner, because I was given the wrong date to return on. $400 of that fee was just for them to make the change. Shortly after making this payment they involuntarily changed the flight I had just paid to change. I was able to call and cancel my flights but they refused to give me the $400 back for the cost the to make the change, which they immediately changed which take away the point of paying $400 of a specific flight home that matches our schedule.

Xiamen Airlines Worst airline operating. Stole my money on the last flight. Denied boarding because of a smear on my passport then no refund. Pure profit. Should have known better. December 27th, 2017 Upon boarding a return flight from Manilla, Philippines the counter attendants did not check my bag. It was not on my flight. They also put me on a tranfer visa intead of a 24 hours or 7 days visa. So upon arrival at the layover in Xiamen I was rushed by China Security Inspection personnel. The airline manager tried to coerce me into taking guilt of their mistake. And at no time told me my bag wasn’t on the flight. Security Inspection asked the airline manager to leave and game a 7 day visa for my 25 hour layover. At the Xiamen Airlines international transfer desk, there was no English speaking service. They use a cellular phone and Google Translate. They absolutely cared less about assisting me and treated me like garbage. They refused me the complimentary hotel room because i was over 24 hours layover by 1 hour. Even though with my late arrival caused by their incompetecy i only had 23 hours. So I went to the atm and ripped out more cash than i should have needed too. Got a taxi to a hotel coincidentally Xiamen Airlines was booking the other transfer passengers into. Upon checking in they took a 100+- deposit and charged my credit card and equal amount. When i checked out at noon the next day the hotel refused to give back the cash. The wonderful Xiamen Airlines affiliate hotel likely would not charge my card because mastercard would take 2-4 percent. Worse the ATM’S outside the airport do not accept foreign cards so I had no money to pay a taxi to get 20 kilometers to the airport. The hotel owner laughed and said “It is not my problem. I don’t care. Haha” Luckily some canadians overheard the commotion and got me in their taxi. Upon arriving at the airport my checked luggage was not transferred. It was now, “unclaimed luggage,” because it didn’t arrive on my flight because of Xiamen Airlines incompetency. Upon trying to retrieve it with 10 minutes left to clear security for boarding the returning flight Xiamen Airlines manager called China Security Inspection to search my bag thoroughly. I told them to keep it which prompted, “just take it”. It made no sense since it was going through a complete screening right afterwards. Thanks Xiamen Airlines

I knew 8 hours ahead of time that my daughter and I would miss the flight from Los Angeles to Xiamen (then to Seoul) on June 2nd due to weather delaying her connecting flight, however I was unable to reach anyone at the airline to tell them and reschedule the flight. I called repeatedly and there was no response. We actually went to Los Angeles airport (LAX) to talk to them in person, but they only have staff there around the time of their one flight (at 12:15am). Finally a local Los Angeles representative named Lake responded to my email and he was helpful and responsive, but by then it was too late. We were considered a no-show and I had to spend another $2100 for two new tickets on another airline. He said they could rebook us, but we would pay a penalty and the difference in fare even though I had a delay certificate from American Airlines from the delayed flight. This added up to about the cost of new tickets. Also, we would have missed two more days of our trip until space was available on flights to Seoul. This airline may otherwise be fine, but I want to inform people of the risk of using them.

The plane was estimated to take off at 9:45 am, and we boarded the plane at about 9:20, then sat for one and a half hours until it took off but didn’t know the reason! Other than that, all was good. The luggage rack was lit up by the blue lights and the seats were all blue which made the flight enjoyable and pleasant. The young cabin crew were all friendly and attentive. And the food was delicious: pork/fish rice, bread with chili sauce, cake and yogurt. All in all, it was a satisfactory flight.