Hawaiian Airlines Review & Safety Ratings | AirlineRatings.com

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Hawaiian Airlines Review & Hawaiian Airlines Safety Ratings

Hawaiian Airlines

Safety rating: 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 4/7  Rating Criteria
Airlineratings.com presents our independent Hawaiian Airlines safety ratings and reviews.

Country of Origin: United States  |  Airline Code: HA


Booking URL

Seat Map URL

Full Service Carrier

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Hawaiian new A330 Picture: Hawaiian/Airbus
Hawaiian new A330 Picture: Facebook/Hawaiian

In Flight Product

Economy Class

  • Full meals or snacks and nonalcoholic beverages with meals served on transpacific flights to America, South Pacific and Asia; alcoholic beverages available for purchase on flights to America and complimentary on international flights (except those to Samoa and Tahiti); extra snacks available for purchase on most routes; second light meal service prior to landing on long haul flights; option to upgrade to premium meal for a fee
  • Audio/Video On Demand available for a fee on flights to North America, complimentary on international flights on the A330s; shared cabin screens showing documentaries and movies or DigEplayers loaded with media content available for hire on 767s; USB port available on A330 aircraft
  • Headphones available for hire
  • Seat pitch of 31 to 32 inch; extra legroom seats available on the A330 for a fee
  • Blankets and pillows available for purchase
Short haul (within the Hawaiian Islands)
  • Complimentary nonalcoholic beverage service
  • No in flight entertainment, blankets or pillows
  • Seat pitch of 30 to 31 inch
  • Baggage allowance of 1 x 23kg bag needs to be purchased

First Class/ Business Class

  • Multi course meal service and alcoholic beverage service provided; selection of tapas offered on shorter flights to South Pacific; welcome drink offered
  • Audio/Video On Demand on A330s; digEplayers provided on 767s
  • Seat pitch of 42 inch on 767s; seat pitch of 45 to 46 inch on A330s; significant recline but not lie flat
  • Blanket and pillow provided
  • Baggage allowance of 2 x 23kg bags


  • Incorporated on January 30th, 1929 under the name Inter-Island Airways Ltd
  • Changed name to Hawaiian Airlines in 1941
  • Start of commercial jet services in the 1960s led to dramatic increase in air traffic to and from Hawaii
  • Embarked on fleet upgrade during the 2000s

Major Strengths

  • One of few US airlines to offer complimentary meal service on flights between the mainland and Hawaii

X Factors

  • Best in flight offering for economy passengers on flights between the United States and Hawaii

Aircraft Types

  • 717
  • 767
  • A330

Passenger Rights*

Denied Boarding 
When the carrier is unable to provide previously confirmed space due to more passengers holding confirmed reservations and tickets on a flight than there are available seats on that flight, the carrier will request passengers who are willing to do so, to voluntarily relinquish their confirmed reserved space in exchange for compensation ( travel credit valid for the purchase of transportation instead of monetary compensation. The travel credit will be valid for travel on HA within 365 days from the date of issue ). If a passenger is asked to volunteer, the carrier will not later deny boarding to that passenger involuntarily unless that passenger was informed at the time he was asked to volunteer that there was a possibility of being denied boarding involuntarily, and of the amount of compensation to which he would have been entitled in that event.

In the event the flight is known to be oversold while passengers are still in the process of check-in, the passengers will be accepted for the flight in the order of "check-in." 

In the event the flight is known to be oversold only after boarding, the passengers will be accepted for the flight in the order of boarding.When a passenger has been denied boarding, whether voluntarily or involuntarily, HA will transport the passenger without stopover on its next flight on which space is available at no additional cost to the passenger, regardless of class of service. 

Compensation for denied boarding

(1) no compensation if the carrier offers alternate transportation that is planned to arrive at the passenger’s destination or first stopover not later than one hour after the planned arrival time of the passenger’s original flight;
(2) 200% of the fare to the passenger’s destination or first stopover, with a maximum of $650, if the carrier offers alternate transportation that is planned to arrive at the passenger’s destination or first stopover more than one hour but less than two hours after the planned arrival time of the passenger’s original flight; and
(3) 400% of the fare to the passenger’s destination or first stopover, with a maximum of $1,300, if the carrier does not offer alternate transportation that is planned to arrive at the airport of the passenger’s destination or first stopover less than two hours after the planned arrival time of the passenger’s original flight.

Cancellation, delays and flight interruptions

Passengers will be informed of the available amenities when a delay is expected to exceed 4 hours.

Hotel Rooms - HA will provide one-night's lodging at accommodation selected by HA when a passenger's delay is expected to exceed 4 hours and extend into the period 10:00 pm through 6:00 am, and no scheduled alternate transportation is available to the passenger's destination or stopover point. HA will not provide lodging for passengers who reside in the city where the interruption occurs. 

Meals - Passengers will be furnished one meal voucher if the delay will extend beyond the four (4) hours. No alcoholic beverages will be furnished to any passengers. 

Local Ground Transportation will be provided to the downtown area or from/to local hotel whichever is applicable. 

Communications - One long distance telephone call will be allowed between any two points in the United States. 

In lieu of the above, and subject to passenger's approval, HA will compensate the passenger with credit valid for the purchase of transportation. The credit will be valid for travel only on HA within 365 days of the date of issue and will apply only to online transportation via HA, may not be endorsed to or accepted by any other carrier and is not refundable to, saleable by, transferable by or assignable by the passenger.

The provisions above do not apply on a flight which is delayed or cancelled because of U.S. weather bureau observations or forecasts unless the passenger is at a point other than their point of origin or destination. A passenger that decides not to travel based on the likelyhood of weather diversions will be provided ground transport back to their hotel or residence but no other amenitites will be provided

Passengers making direct connections from another HA flight or any other carrier will be provided full amenities, whether they elect to remain at the connecting point or whether they elect to travel and are landed at a point other than their final destination or stopover point.

EXCEPTION: The services and amenities described above will not be provided for flight interruption, cancellation or delay caused by acts of God, riots, civil commotions, government embargoes or regulations, wars, hostilities, disturbances, adverse weather conditions, labor disputes, air traffic congestion, airport closure or interline misconnection due to delay of other carriers.

Extended Delays and Tarmac Delays 

For domestic and international flights,  Hawaiian will not permit an aircraft to remain on the tarmac for more than three or four hours respectively before allowing passengers the option and opportunity to deplane provided it is safe to do so. If extended delays (over two (2) hours) are encountered for passengers already boarded and after the aircraft leaves the gate (in case of departure) or touches down (in the case of arrival), HA will provide food (snack mix, pretzels etc.), water, juice and/or soft drinks, consistent with passenger and employee safety and applicable laws and regulations.

A Baggage Irregularity Report (BIR) or Baggage Damage Report is required to be completed in writing by the passenger upon arrival or at least within 4 hours of flight arrival at the Baggage Service counter for any delayed, lost, or damaged checked baggage.

Liability for the loss of, damage to, or the delay in the delivery of, any personal property, baggage 

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To lodge a complaint with the US Department of Transport (DOT) click here

* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

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