
China Southern
About China Southern
Passenger ratings
Overall Value for Money
3.0
From 102 reviews
Seat and Cabin Space
3.1
From 101 reviews
Customer Service
3.0
From 103 reviews
In Flight Entertainment
3.1
From 96 reviews
Baggage Handling
4.3
From 6 reviews
Check-in Process
4.0
From 7 reviews
Meals and Beverages
2.9
From 98 reviews
Recommend Airline
36.3%
From 102 reviews
Latest reviews
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Took the flight from Shenzhen to Dubai. Their service is good and special check in for business which is quite smooth. However, their aircrafts are quite old and the seatback tv is very old. The seats have almost zero privacy with almost nothing blocking you from the aisle.
7 / 10

Took China Southern from Dubai to Shanghai with a layover in Wuhan on business class. Their service was excellent but the cabin is a bit old. The first part of the trip is on a B787, and the second part is on a B737.
9 / 10

I want to share my extremely frustrating experience with China Southern Airlines regarding pet transportation. Before purchasing my ticket, I contacted the airline to confirm whether I could check in my small dog (a 7 kg Jack Russell Terrier) on my flight from Hong Kong. The airline clearly stated that pet check-in was allowed, so I proceeded to buy my ticket. However, when I later requested to reserve a space for my pet, the airline suddenly changed its position and informed me that pet check-in is not allowed on flights from Hong Kong. When I pointed out their previous confirmation, they ignored my concerns, repeated generic responses, and refused to take any responsibility for the misinformation they provided. This situation is unacceptable. I bought my ticket based on their confirmation, and now I am left with no options. They refuse to offer any solution, alternative flight, or refund. This feels like intentional misleading of customers, and their lack of accountability is shocking. I believe it is important to share this case to warn other passengers about China Southern Airlines' unreliable communication, misleading information, and poor customer service.
0 / 10