edwerd
from United States - July 18, 2023
Flew Economy Class
i booked a refundable ticket and i canceled the booking and i was trying to contact brussels airlines to get refunded but i never reached the team i called the customer service and they keep on telling me that their team is going to call me back but they never did so so it sounds like they are trying to keep my money i dont know why but they are a discusting
Ken
from United States - September 9, 2020
Flew Economy Class
My round trip flights on Brussels Airlines from New York to Rome (depart on May 5, return on May 18, 2020, reservation # UAQVWY, ticket # 0822187518979) were cancelled by Brussels Airlines due to COVID-19. I filed on their website to request full refund for this involuntary cancellation ticket on April 22, 2020 (complaint reference # 2004-SN-04919). Up till now on September 8, 2020, I still not received the refund yet. They did not even bother to reply my last inquiry e-mail on July 24, 2020.
Please avoid this company, they are not honest.
Ann
from Sweden - April 29, 2020
Flew Economy Class
No refunds when they cancel although they promised that. 6 weeks now and still no money, I have contacted them many times and only got one reply. They will not refund. Do not use them now during Corona!
Brian
from Switzerland - February 12, 2020
Flew Economy Class
Simply Horrible. I booked a flight with Brussels, received a confirmation, and then they cancelled my booking without communicating to me. Evidently, there was an issue between they and my bank.
I simply asked to book the same flight on the same day or the day prior at the same rate I had initially paid. They refused and suggested charging me 3 x more as a solution.
DO NOT FLY BRUSSELS AIRLINES.
Kenn
from Spain - January 2, 2020
Flew Economy Class
Good service ,they are interested in their clients
