Airline & Safety Ratings
Country of Origin: Hong Kong | Airline Code: CX
Booking URL: http://www.cathaypacific.com/cpa/en_AU/homepage
Full Service Carrier
In Flight Product
- Full meal and beverage selection as well as a second service on long haul flights
- Audio/Video On Demand (with exception of regional flights where there is no Audio/Video On Demand but personal seat back screens)
- Multi function port on long haul routes allowing video content to be streamed from passengers' personal devices to seat back screens
- USB port and in seat phone available
- New seats have seat pitch of 32 inch, 17.5 inch width and seat recline of 6 inch and are gradually replacing the fixed shell seats on 777-300 and A330 aircraft; these fixed shell seats do not recline but rather slide forward to create feeling of recline
- Blanket and pillows provided on medium and long haul flights
- Baggage allowance of 20kg
- Meal service similar to economy with addition of enhanced entrees and snacks throughout flight
- Audio/Video On Demand, in seat power and in seat phone
- Seat pitch of 38 inch and are slightly wider than economy seats
- Front row seats have leg rest and other seats have three-position footrests
- Blanket, larger pillow and amenity kit provided
- Baggage allowance of 25kg
- Restaurant quality multi course meal services with accompanying beverages
- Audio/Video On Demand, in seat power and seat phone on long haul; seat back screens without Audio/Video On Demand on regional routes
- Seats are herringbone layout and transform to completely lie flat beds with extra knee space when side sleeping
- New business class seats in a non-herringbone layout have 11 inch of travel allowing passengers to talk and share meals (forward) or ensure privacy (backward); seats transform into fully flat beds, have extra knee space for side sleeping and additional storage space
- Wide seats, good recline and leg rest on regional routes
- Amenity kit, noise canceling headphones, duvet and large pillow provided
- Baggage allowance of 30kg
- Available on 747s and 777-300s
- Restaurant quality multi course meals served on demand
- Audio/Video On Demand and video content can be streamed from passengers’ personal devices to personal screen through the multi function port
- USB port and in seat phone provided
- Seats recline 180 degrees into full length, fully lie flat beds
- Privacy screens on aisle side and between center seats
- Duvets, pillows, amenity kits and sleep suit provided
- Baggage allowance of 40kg
- Founded by an American and an Australian in 1946
- Swire group bought in to Cathay Pacific in 1948 and still have a 45% share
- Major shareholder is Air China and Cathay Pacific is a reciprocal shareholder
- World's first non-stop transpolar flight over the North Pole in July 1998
- Founding member of the oneworld alliance in 1999
- Subsidiary Dragonair operates most routes out of Hong Kong to China
- Passengers guaranteed twin aisle aircraft flight with personal seat back screens, full meal and complimentary beverages on every flight
- Excellent in flight product consistency
- Won numerous awards for best airline from international travel organizations
- Joint Business Agreement with Air New Zealand and Air China
- Winner of the AirlineRatings.com Best Business Class award for 2014
Passenger RightsTo make a complaint with the airline click here
Click here to see your rights for
Lost or damaged baggage
Lengthy tarmac delays and
For details of legislative obligations under EU regulation click here
To lodge a complaint with the EU click hereFor the Airlines policy for Lengthy Tarmac delays at US airports click here
Click here for more information about our Cathay Pacific reviews and safety ratings system.
Safety Rating Criteria
The 7 star safety assessment criteria for all airlines is as follows
Is the airline IOSA certified? If yes two stars are awarded; if not, no star is given.
What is IOSA Certification? The IATA* Operational Safety Audit (IOSA) certification audit is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline. IOSA uses internationally recognised audit principles and is designed to conduct audits in a standardised and consistent manner. Airlines are re evaluated every two years. Registering for IOSA certification and auditing is not mandatory therefore an airline that does not have IOSA certification may have either failed the IOSA audit or alternatively chosen not to participate. *IATA (International Air Transport Association)
Is the airline on the European Union (EU) Blacklist? If no a full star is awarded; if yes then no star is given.
What is the EU Blacklist? A list of airlines banned from flying into European airspace due to safety concerns arising from alleged poor aircraft maintenance and/or regulatory oversight. Airlines banned by the EU may have a flawless safety record however the potential risk towards passenger safety is deemed by the EU as too high and a ban is put in place
Has the airline maintained a fatality free record for the past 10 years? If yes the airline are awarded a full star; if not then no star is given.
A fatality is deemed as the death of crew and/or passengers whilst on board the aircraft due to an accident. If deaths occurred through acts of terrorism or highjackings they have not been included. If an airline suffered a fatal accident through no fault of their own such as a runway incursion on the active runway (an incident where an unauthorized aircraft, vehicle or person is on a runway) this has also not been included.
Is the airline FAA endorsed? If yes a full star is awarded; if not, no star is given.
What is FAA endorsement? In the United States, the Federal Aviation Authority (FAA) has a list that bans countries (not airlines) from flying into American Airspace. The ban arises from a deemed inability to adhere to international aviation standards for aircraft operations and maintenance. According to the FAA Web site, “those that do not meet these international standards cannot initiate new service and are restricted to current levels of any existing service to the United States while corrective actions are underway." An airline or airlines from a prohibited country may have a flawless safety record however the potential risk to safety is deemed too high by the FAA to allow operations in American airspace.
Does the country of airline origin meet all 8 ICAO safety parameters? If yes TWO stars are awarded to the airline. However, if the one criteria that is below the average is so by less than 15 per cent it is considered a pass. If 5 to 7 of the criteria are met one star is awarded. If the country only meets up to four criteria no star is given.
What is ICAO and what are the 8 parameters? The International Civil Aviation Organization (ICAO) was created to promote the safe and orderly development of international civil aviation throughout the world. It sets standards and regulations necessary for aviation safety, security, efficiency and regularity, as well as for aviation environmental protection. The 8 ICAO audit parameters that pertain to safety are; Legislation, Organization, Licensing, Operations, Airworthiness, Accident Investigation, Air Navigation Service and Aerodromes. For more information on a particular country visit: http://www.icao.int/safety/Pages/USOAP-Results.aspx.
Has the airline's fleet been grounded by the country's governing aviation safety authority due to safety concerns? If yes an additional star will be taken off the total for five years from the time of grounding
Does the airline operate only Russian built aircraft? If yes an additional star will be taken off the total.
Full Service Carrier Rating Criteria
A full service airline typically offers passengers in flight entertainment,checked baggage, meals, beverages and comforts such as blankets and pillows in the ticket price. The seats generally have more recline than
a low cost carrier as well as more leg room. Full service airlines offer passengers the choice of economy or business class travel and on some flights premium economy and first class. The airlines in this category
will transfer baggage between flights and to alliance partners of which most full service carriers are a part (SkyTeam, oneworld, Star Alliance). Full service airlines often have a long history and are flag carriers
for their countries of origin.
The 7 star assessment criteria for full service airlines is as follows:
1 star if 30 inch and greater across the airlines fleet in economy class. No star if less than 30 inch across the fleet.
1/2 star if mixed seat pitch across fleet (some aircraft 30 inch and greater, others less than 30 inch).
In Flight Entertainment
1 star if Personal Audio/Video On Demand (AVOD) across the fleet in all classes of travel. No star if no Audio/Video On Demand, shared cabin screens only or nothing at all.
1/2 star if mixed across airlines fleet (some of the fleet have AVOD some do not).
NOTE: If an airline has Audio/Video On Demand on all flights except for short routes of 2 hours or less they are still eligible for a full star
1 star if comprehensive information. No star if no English or incomplete information.
1/2 star if inconsistent information.
1 star if flat beds in business class on long haul routes. No star if no beds.
1/2 star if angled beds or a mixture of angled and flat beds across the fleet.
NOTE: For airlines that do not operate long haul routes and therefore do not need beds but have business class in a 2-2 seating configuration in single aisle aircraft they are awarded 1 star; seating configuration in 3-3 with the middle seat left free awards the airline a 1/2 star; if there is not enough information to be sure a 1/2 star is awarded.
1 star if provision of full meal in economy. No star if a passenger has to pay for meals and alcoholic beverages.
1/2 star if passengers have to pay for meals or if passengers have to pay for alcohol on international routes or if the airline does not offer alcoholic beverages at all regardless of religious beliefs.
NOTE: Provision of alcohol on domestic and/or short haul routes has not been rated as airlines have complex rules based around flight time, route and time of day.
Blankets and pillows
1 star if provided by airline or if passengers have to pay for blankets on domestic and/or short haul routes but they are available. No star if not provided or unavailable.
1/2 star if blankets need to be paid for on medium and long haul routes.
Editors draw on their collective 150 years plus experience to evaluate airlines based on personal experience and/or extensive industry knowledge to award the final star.