
About Cathay Pacific
Ratings
Seven Star PLUS Safety
Product
Passenger rating
See more about Cathay Pacific safety ranking
Passenger ratings
Overall Value for Money
3.4
From 169 reviews
Seat and Cabin Space
3.6
From 170 reviews
Customer Service
3.7
From 169 reviews
In Flight Entertainment
3.8
From 169 reviews
Baggage Handling
2.7
From 7 reviews
Check-in Process
3.1
From 7 reviews
Meals and Beverages
3.4
From 170 reviews
Recommend Airline
58.2%
From 170 reviews
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Latest reviews
View all
I booked a business class ticket with Cathay Pacific expecting comfort and a premium experience, but it was extremely disappointing. I was seated next to an unclosed toilet and near airline staff, making the cabin noisy and uncomfortable. The toilet smell was unpleasant, and the service did not meet the standards expected for the price paid. I contacted Cathay Pacific about this, but their response was generic and offered no proper solution. After paying a premium fare, I expected a serious response, not a standard reply. If I could give a negative star rating, I would. I strongly advise others to avoid this airline, as my experience shows it fails to deliver the service promised, even in business class.
1 / 10

The airline cabin was clean and the seat looked new and was very comfortable. Check-in was fast and the service staff were really nice and helpful. Food on board was amazing as well as the inflight entertainment. The overall was excellent and it is one of the best airlines and would recommend it to all!
10 / 10

CATHAY PACIFIC HIGHLY RECOMENDED !EXCELLENT AIRLINE ME and my wife recently flew from Toronto to Mumbai VIA HONG KONG with this wonderful airline. We were served extremely well through out the journey . We both are seniors and have used wheel chair to enable us to assist during travel . Our discovery with CATHAY PACIFIC airline was unique in the way we were served by compassionate kind and extremely helpful staff. Even the air hostess and steward on board were prompt efficient and worked hard to provide us NOURISHMENTS and snacks in between meals as we take medications and my wife has diabetes requiring her to eat frequent short snacks . The ground staff at all airports crew of Cathay pacific all truly amazingly out perform their duties. We are extremely grateful and will frequently use your airlines and surely recommend to all friends and relatives as we have experienced exceptionally great 5 star quality service .Thank you CATHAY PACIFIC TEAM for being punctual on flight and serving us with that infectious smile. APPRECIATE SINCERELY DINKAR SOUKUR AND wife SAVITA SOUKUR
9 / 10
