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Airline & Safety Ratings

Cathay Pacific Review & Cathay Pacific Safety Ratings

Cathay Pacific

Safety rating : 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 7/7  Rating Criteria
Airlineratings.com presents our independent Cathay Pacific safety ratings and reviews.


Country of Origin: Hong Kong  |  Airline Code: CX

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See Passenger Reviews for Cathay Pacific

Business Class Picture: Cathay Pacific
Premium Economy Picture: Cathay Pacific
Economy Class Picture: Cathay Pacific
Picture: Cathay Pacific

In Flight Product

Economy Class

  • Full meal and beverage selection as well as a second service on long haul flights
  • Audio/Video On Demand (with exception of regional flights where there is no Audio/Video On Demand but personal seat back screens)
  • Multi function port on long haul routes allowing video content to be streamed from passengers' personal devices to seat back screens
  • USB port and in seat phone available
  • New seats have seat pitch of 32 inch, 17.5 inch width and seat recline of 6 inch and are gradually replacing the fixed shell seats on 777-300 and A330 aircraft; these fixed shell seats do not recline but rather slide forward to create feeling of recline
  • Blanket and pillows provided on medium and long haul flights
  • Baggage allowance of at least 20kg but varies with flight. See the baggage allowance for your flight here

Premium Economy

  • Meal service similar to economy with addition of enhanced entrees and snacks throughout flight
  • Audio/Video On Demand, in seat power and in seat phone
  • Seat pitch of 38 inch and are slightly wider than economy seats
  • Front row seats have leg rest and other seats have three-position footrests
  • Blanket, larger pillow and amenity kit provided
  • Baggage allowance of at least 25kg. See the baggage allowance for your flight See the baggage allowance for your flight here

Business Class

  • Restaurant quality multi course meal services with accompanying beverages
  • Audio/Video On Demand, in seat power and seat phone on long haul; seat back screens without Audio/Video On Demand on regional routes
  • Seats are herringbone layout and transform to completely lie flat beds with extra knee space when side sleeping
  • New business class seats in a non-herringbone layout have 11 inch of travel allowing passengers to talk and share meals (forward) or ensure privacy (backward); seats transform into fully flat beds, have extra knee space for side sleeping and additional storage space
  • Wide seats, good recline and leg rest on regional routes
  • Amenity kit, noise canceling headphones, duvet and large pillow provided
  • Baggage allowance of at least 30kg but varies with flight. See the baggage allowance for your flight here

First Class

  • Available on 747s and 777-300s
  • Restaurant quality multi course meals served on demand
  • Audio/Video On Demand and video content can be streamed from passengers’ personal devices to personal screen through the multi function port
  • USB port and in seat phone provided
  • Seats recline 180 degrees into full length, fully lie flat beds
  • Privacy screens on aisle side and between center seats
  • Duvets, pillows, amenity kits and sleep suit provided
  • Baggage allowance of at least 40kg but varies with flight. See the baggage allowance for your flight See the baggage allowance for your flight here

History

  • Founded by an American and an Australian in 1946
  • Swire group bought in to Cathay Pacific in 1948 and still have a 45% share
  • Major shareholder is Air China and Cathay Pacific is a reciprocal shareholder
  • World's first non-stop transpolar flight over the North Pole in July 1998
  • Founding member of the oneworld alliance in 1999
  • Subsidiary Dragonair operates most routes out of Hong Kong to China

Major Strengths

  • Passengers guaranteed twin aisle aircraft flight with personal seat back screens, full meal and complimentary beverages on every flight
  • Excellent in flight product consistency
  • Won numerous awards for best airline from international travel organizations

Subsidiary Airlines

  • Dragonair

Alliances

  • oneworld
  • Joint Business Agreement with Air New Zealand and Air China

X Factors

  • Winner of the AirlineRatings.com Best Business Class award for 2014

Aircraft Types

  • 747-400
  • A330-300
  • 777-200
  • 777-300
  • 777-300ER
  • A340

Passenger Rights*

Cancellations
If Cathay Pacific cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, the airline shall, at your option,

  • Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges and; where necessary, extend the validity of your Ticket;
  • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
  • or make a refund
If cancellations or delays are due to inclement weather or to air traffic control delays, the airline is under no obligation to provoide the above or telephone calls, accommodation, refreshments or transportation. 

Baggage
If your baggage does not come off the conveyor belt or is damaged when you receive it, please file a report with the Baggage Services Counter located at the Arrival Hall, prior to customs clearance. 
For many international journeys (including domestic portions of international journeys), the Warsaw Convention may apply with liability limits of 17 Special Drawing Rights per kilo for checked baggage and 332 Special Drawing Rights per passenger for unchecked baggage. In cases where the Montreal Convention applies to your journey, the applicable liability limit is 1,131 Special Drawing Rights per passenger for checked and unchecked baggage.

Delays
If a flight is delayed by four hours or more  the airline will offer meals and refreshments, two telephone calls, faxes or emails.
If a flight is expected to be delayed until the next day in additionto the above, hotel accomodation and transport to from the accomodationand airport will also be provided.
If a flight is over five hours delayed and you choose not to travel a full refund will be issued for the parts of the jorney you will not be taking.

Denied Boarding
Volunteers will first be asked to surrender their ticket for benefits however if no volunteers are found, passengers will be chosen based on ticket type, destination etc. 
Passengers denied boarding are entitiled to compensation of Euro 600 in cash or 40,000 Asia Miles and Euro 300 as well as the benefits below

  • The airline will carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges and; where necessary, extend the validity of your Ticket;
  • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
  • or make a refund of the part/s of the ticket that can no longer be used. 
  • The airline will offer meals and refreshments, two telephone calls, faxes or emails, accomodation where needed as well as transport between the airport and accomodation.

For information on lengthy tarmac delays in the US click here

To see the full conditions of carriage click here

To lodge a complaint with the airline click here

For details of legislative obligations under EU regulation click here

To lodge a complaint with the EU click here

 



* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

Click here for more information about our Cathay Pacific reviews and safety ratings system.

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