Brian

    from United Kingdom - January 10, 2024

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    As a seasoned world traveller, I have flown with pretty much all of the main carriers, and I’m pretty sure I flew with Cathay Pacific around 23 years ago to Singapore. So for my upcoming trip to Phuket via Hong Kong we chose to fly with them again.
    Having paid a considerable amount of money to fly with Cathay Pacific this time around, I was horrified and extremely disappointed that to reserve seats so that my wife and I could sit together on the 4 flights I had to pay £197.60. This is absolutely daylight robbery! How can they justify this much money for reserving 2 seats! It costs them nothing… they have already taken 1000’s of pounds for my flights and there is no additional administration needed because its all done via computer. It seems to me that they are exploiting a captive audience and playing on the fear of their travellers not being able to sit together on these long haul flights. This will be the last time I ever fly with CP, and I will make it my mission in life to inform my many 1000’s of contacts worldwide to do the same

    Michelle

    from United States - June 12, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Racist airlines, only provide service and respect to white passengers. Ignore all the yellow guests, especially people speaking Mandarin. Even though most of the cabin crew understand the Mandarin, but still provide no respect to the guests. They said, if you can’t say blanket in English, you can’t have it. I don’t understand how such kind of airline can get high rating here. Is it because all the raters are white?

    Rover

    from Cambodia - March 4, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Cathay cancelled and rebooked our flights 4 times, so now we have to fly another airline to be at a family wedding. No response from customer support when emilaing, calling or Whatsapp number.
    Very poor service.

    Dylan

    from Hong Kong - March 3, 2023

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    The airline cabin was clean and the seat looked new and was very comfortable. Check-in was fast and the service staff were really nice and helpful. Food on board was amazing as well as the inflight entertainment. The overall was excellent and it is one of the best airlines and would recommend it to all!

    DINKAR

    from Canada - October 26, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    CATHAY PACIFIC HIGHLY RECOMENDED !EXCELLENT AIRLINE
    ME and my wife recently flew from Toronto to Mumbai VIA HONG KONG with this wonderful airline. We were served extremely well through out the journey . We both are seniors and have used wheel chair to enable us to assist during travel . Our discovery with CATHAY PACIFIC airline was unique in the way we were served by compassionate kind and extremely helpful staff. Even the air hostess and steward on board were prompt efficient and worked hard to provide us NOURISHMENTS and snacks in between meals as we take medications and my wife has diabetes requiring her to eat frequent short snacks . The ground staff at all airports crew of Cathay pacific all truly amazingly out perform their duties. We are extremely grateful and will frequently use your airlines and surely recommend to all friends and relatives as we have experienced exceptionally great 5 star quality service .Thank you CATHAY PACIFIC TEAM for being punctual on flight and serving us with that infectious smile. APPRECIATE SINCERELY DINKAR SOUKUR AND wife SAVITA SOUKUR

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