4.1/10

    From 79 passenger reviews

    Aero

    from India - March 4, 2023

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    On 21.01.23 there were two departures from Bangkok by Aeroflot, at 11:30 and 13:35. Aeroflot didn’t get the right number of passengers for 2 flights, and they decided to save money. The way I see it, in that situation they should have warned the passengers at least 24 hours before departure that everyone was flying at 1:35 pm and departed at 1:35 pm. What actually happened?
    Better fly in Aviator with a chance to win money https://aviatorplaygame.com/

    James

    from - November 2, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I was on this airline a month ago. A perfect airlines to travel. Highly recommended.

    BARBARA

    from Italy - January 8, 2020

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    L’aereo usato per i voi Milano-Mosca ha parecchio spazio per le gambe e un buon cibo. Non c’è lo schermo per l’intrattenimento ma in complesso lo consiglio. Sulla tratta Mosca-Phuket invece c’è pochissimo spazio per le gambe l’intrattenimento è sufficiente e il cibo passabile. Riguardo al personale del check in, a parte a Milano sono scortesi e per niente orientato alla soddisfazione del cliente

    mariya

    from Bulgaria - January 4, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    When my dad passed away, he wanted to be buried in his home city – Saint-Petersburg.
    After a consultation with Aeroflot and Russian Embassy, we understood that in order to travel with funeral urn, we need to collect, translate and legalize few documents. When I arrived at Sheremetyevo airport on 11.12.2019,I asked once again the representatives of Aeroflot, if I can travel further and is everything all right. They told me that all the documents are correct. On 12.12.2019 I arrived in Vnukovo airport. At the registration desk, the representative of Aeroflot/Russian airlines told me, that I am not allowed to travel with the urn and that is company policy. I told her, that I collected all the required documents and that I traveled from Sofia to Moscow with Aeroflot and with funeral urn in my luggage.They didn’t know the company policy at all. After a 10 minute call, they told me, that I can transport the urn with cargo but not on the plane, but if I do so, I will miss the plane, so the best I can do is to buy a ticket for their next flight.

    Irina

    from United States - December 21, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Always the best price for tickets, very friendly and helpful staff, very good food service and entertainment

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