Thai Airways
About Thai Airways
Passenger ratings
Overall Value for Money
3.4
From 111 reviews
Seat and Cabin Space
3.4
From 109 reviews
Customer Service
3.5
From 109 reviews
In Flight Entertainment
3.7
From 105 reviews
Baggage Handling
3.3
From 10 reviews
Check-in Process
4.0
From 10 reviews
Meals and Beverages
3.5
From 108 reviews
Recommend Airline
58.0%
From 112 reviews
Latest updates
View allThai Airways Safety Rating Change
Major Asian Airlines Reveal Their Biggest Concerns Plus the Changes That Will Shape Their Future

Thai Airways Economy Review

Flying the 747-400 the X-factor for Thai First
Thai Airways International Airline Review
Latest reviews
View allA 2-hr flight on older B777-200ER. Flight was full, but spacious seating and decent legroom. IFE was outdated with small, dim screens. No WiFi or USB/power outlets. Pillows and blankets provided. Great food and friendly crew. On-time departure/arrival. A good short flight.
8 / 10
We had a booking on Thai for a flight to Manila. We booked month in advance. Thai decided to cancel that flight and put us on a flight a day later which was very inconvenient for us because we had a tight schedule in the Philippines. So we could not take the later flight. I logged in using our booking confirmation but there was no option to ask for a refund online so I tried the Bangkok office number which was provided in the mail we got...... After holding for 40 minutes (dialing from Europe) I gave up and sent a mail.........it was still month before the flight so I thought this would not be any problem.... Well you probably already guessed it..... I sent 4 mails, but other than an automated reply that it was very busy and an answer could take a while.... nothing. No answer no refund no nothing....... I will not be booking with Thai again. 500 euros gone and not even an answer to your mail.
0 / 10
Just flown business class Melbourne Bangkok return. Can only say this a pretty poor service compared to other Airlines I've used flying in and of Melbourne. The seating was cramped (A350), the meals just passable, the infotainment old and tired needs a technology up grade. The service on board was what I would describe as try hard but, they they still puss the fod and drinks trolleys down the isles as in economy class, not what I have experienced with other business class carriers.the
6 / 10