5.9/10

    From 112 passenger reviews

    Jacco

    from Netherlands - August 31, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We had a booking on Thai for a flight to Manila. We booked month in advance.
    Thai decided to cancel that flight and put us on a flight a day later which was very inconvenient for us because we had a tight schedule in the Philippines.
    So we could not take the later flight. I logged in using our booking confirmation but there was no option to ask for a refund online so I tried the Bangkok office number which was provided in the mail we got…… After holding for 40 minutes (dialing from Europe) I gave up and sent a mail………it was still month before the flight so I thought this would not be any problem…. Well you probably already guessed it….. I sent 4 mails, but other than an automated reply that it was very busy and an answer could take a while…. nothing.

    No answer no refund no nothing…….
    I will not be booking with Thai again. 500 euros gone and not even an answer to your mail.

    John

    from Australia - June 26, 2023

    Flew Business Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Just flown business class Melbourne Bangkok return. Can only say this a pretty poor service compared to other Airlines I’ve used flying in and of Melbourne.
    The seating was cramped (A350), the meals just passable, the infotainment old and tired needs a technology up grade. The service on board was what I would describe as try hard but, they they still puss the fod and drinks trolleys down the isles as in economy class, not what I have experienced with other business class carriers.the

    Colin

    from United Kingdom - March 16, 2023

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    DO NOT USE THAI AIR – they left me stranded in Dubai after I missed a connecting flight through no fault of my won .. they did not offer me an alternative flight … they advised a hotel stay for 3-4 days whilst they looked for a cheap flight … and I booked business class ..I had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen -Bangkok
    We arrived in Dubai late and was informed the flight had gone. Emirates then informed me that I had to speak with Thai Air to get another flight issued.
    I spent over an hour phoning Thai Air (BKK) with nobody picking up the phone.
    I then spoke with Thai Air (Dubai) who informed me that they did not have any alternative flights and suggested that I buy a new ticket and then claim the funds back later. I then paid £1279.43 for a Kuwaiti Airline flight out of Dubai > Kuwaiti > Bangkok…
    Thai Air abandoned me in Dubai …

    Bryan

    from New Zealand - June 30, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This review is based on ground crew. Thai Airways Does not accept responsibility for statements and promises made by its groundcrew or staff in their offices. If you do have a conversation with them and they make you a promise please ensure that you get their name and statement in writing. Not to do so will ensure you enter a nightmare.

    Tantawat

    from United Kingdom - February 1, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Thai Airways are the Best airline!

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