Where do I begin? Well, let’s revisit the @delta NIGHTMARE folder on my desktop. Said folder contains screenshots of chats with “customer service” as documentation. I will try to condense the back and forth to make this review as pithy as possible. I am not one to leave a negative review, trust. However, this experience has more than warranted subzero commentary. Three weeks ago, I booked an international flight (to London) through Delta. One. Flight. SOMEHOW I was magically booked on THREE different flights, all with different confirmation codes. A few days later, my credit card was billed upwards of $3,600 for two of the flights. (One magically went away.) Many days and many frustrating hours were spent being tossed around between multiple departments and multiple agents as I tried to cancel the wrongly booked flight of the two remaining. AND to receive my refund. While this was going on, flights were cancelled, rebooked, ticket numbers changed. Cue spinning head. I submitted myriad complaints, receiving a very Law & Order sounding case number for each. In addition to compensation for the clown show, I was promised the cases had been aggragated, escalated to “valued customer” status and a response was forthcoming. I am still waiting. What’s the latest you ask? My credit card was INCORRECTLY refunded—BOTH remaining flights gone, vanished. I needed one flight. One. Now, I am left with nothing. (Oh, and my e-credit fell victim as well.) Angry. Perplexed. Fuming. Annoyed. Aggravated. Signed, “Valued Customer” @delta #delta @americanexpress @americanexpressplatinum @uber #noaccountability

Worst airline experience ever. Had an international flight with a layover at JFK. While on the international flight, received notification that the connecting flight was canceled and rebooked for the following morning (16 hours later). After 2 phone calls and 1 visit to counter, received a hotel and a ride to and from hotel but still had to wait until next morning for flight. Arrived at airport at 3:45am for flight. Checked bags, had a boarding pass with assigned seat for the 6:25am flight out. At 5:12am, received an email stating that the confirmation was canceled and that Delta did not have us on a flight and to contact service for rebooking. So basically they removed us from the flight after assigning a seat. Another trip to the counter to be told they can put us on standby for a 9:50am flight. Then have to go to customer service to locate baggage once we arrive at final destination. So it’s a prayer that our luggage even arrives at our final destination at this point. Sit and wait an additional 3 hours at the airport for a standby flight now. We were Delta Comfort+ tickets but now standby and will be sitting in main cabin without any compensation. Will NOT be flying with Delta again. Their agents had no solutions and no compensation provided for any of the changes, inconveniences, time lost, downgrades of seats, etc. Delta is not as good as Spirit or JetBlue at this point and don’t give a damn about their customers.

Great flight from Prague to JFK to Atlanta! Delta has been my “go to” airline for all of my business career…in my opinion, they have the best personnel, policies, sky clubs, and my experiences have always been positive. Living in Atlanta has been a distinct advantage since 90+ percent of my flights originate on Delta…semi-retired now but have accumulated over 5 million miles on Delta and now Delta 360 is here…been blessed to have Delta as my carrier