Serena
from Italy - August 9, 2023
Flew Economy Class
Very poor costumer service. Missed connection flight. Never risponded to my emails asking for compensation
Maurizio
from Italy - January 10, 2023
Flew Economy Class
Flight cancelled on 3/22 without any communication (we discovered it at the airport the day of the flight), asked refund as stated by European Regulation. No reply form them, further requests followed and they did not pay, though confirmed on 6/22 that the refund will be paid the day after. Then they literally disappeared despite a request form a lawyer. Customer care far from being serious, shame on them.
Lawrence
from United States - September 8, 2022
Flew Economy Class
We were scheduled for the flight to Zakynthos from Athens on flight GQ420 on July 12, 2022. Though we were able to check in (online) the night before and showed up 1-1/2 hours in advance of the scheduled 9:50 AM departure, we were told the flight had been cancelled. The service representative seemed a bit confused at first telling us it left that morning, then told us the flight had been canceled and that we were emailed and were not entitled to a refund. WE WERE NEVER NOTIFIED OF THE CANCELATION or any alternative options! WE DID NOT FLY THIS AIRLINE DUE TO THE CANCELATION!!
We had reserved an Airbnb on Zakynthos so we had to get there that day. Therefore, we had to take a taxi to a bus terminal, take a 4 hour bus ride to the ferry, then a two hour ferry ride to the island! We respectfully requested a refund for the cancelled flight to help recover the cost of the alternative transportation. THEY NEVER RESPONDED TO OUR EMAILS TO CUSTOMERCARE@SKYEXPRESS!!
THESE ARE DISHONEST BUSINESS PRACTICES!!
Andreas
from Greece - May 13, 2022
Flew Economy Class
This was my first flight with Sky Express. The whole experience was wonderful! I was scared reading other reviews, but fortunately they were not verified. The staff were friendly, the aircraft clean and tidy and all on time. Highly recommended.
Jo
from United Kingdom - November 11, 2021
Flew Economy Class
How this airline has a 10/10 rating, I do not know!!
We were charged a disgusting £190 for x2 cases to be checked in, one way on a short haul flight!!! Disgusting!!!
I attempted to contact them before departure, with no response, and have complained since, AGAIN no response! SHOCKNG COMPANY AND SHOCKING CUSTOMER SERVICE!!
I don’t think we’re going to see any of that money back, but what I can do, is help others, so they don’t get suckered into this scam of an airline!!!!! I WILL NEVER USE THEM AGAIN, AND WILL PUT ANYONE OFF USING THEM THAT I CAN!!! DISGUSTING COMPANY!!!
