Jetstar Asia

The hard service is fine. The airline sucks, overbooked flights. No online check in so you can't get to the gate without being bumped. No attempt to find volunteers. No cares given for connecting flights. Back office leaves it to poor front line counter staff. Knowing in advance they could have warned confirmed ticketed passengers to make other arrangements in advance. Overbooked, denied service and the only compensation is a voucher. The Australian govt has know interest in holding them to account like the EU or US as they've been on the Qantas gravy train quaffing champagne in the chairman's lounge. You can knock the competition but at least you'll reach your destination. A low cost flight that is cancelled is not value when you don't reach your connections and destination they can shove their vouchers where the sun doesn't shine.

I flew with Jetstar Airlines on 5 February 2024 from Singapore to Manila on flight Flight 3K765. I thought I would assist the airline by offering to allow my hand luggage to be taken into the cargo hold, following a request being made by the airline. Following disembarkation, I discovered some days later that my laptop had been damaged by the airline and I sent photographic evidence of the smashed screen. I contacted the airline and asked for compensation as the damage was caused by their negligence. However, they refused to accept liability and would not offer any compensation. Notwithstanding the above, one member of staff was extremely rude and unprofessional.

I booked a flight from Singapore to Jakarta on August 11, 2023, scheduled for 7:50 hours. Not only was the flight delayed by 8 hours, but the watch manager also displayed a level of utter rudeness and incompetence in handling customer requests. To begin with, received an email regarding the delay at 4:45 AM, when I was at the airport, was more than frustrating. Obviously Jetstar has known about this delay for a long time, but they have chosen to notify passengers at the last possible time. Their level of neglect and disregard for the time and inconvenience of their customers is completely unacceptable. As the delay dragged on for a grueling eight hours, the complete lack of support and information from Jetstar staff became increasingly apparent. To make matters worse, the on duty manager was extremely rude and dismissive, responding to our requests with a cold "no" to every question posed. Furthermore, the lack of any form of compensation or apology for the significant inconvenience caused by the eight-hour delay only added to the frustration and disappointment. Jetstar does not appear to be concerned about the impact of delays on customers' plans, schedules and overall travel experience.