AirAsia Thailand

This is one of the busiest routes in the world, so book early, and don’t think you will luck out and get an empty seat next to you. Or, like we did book an aisle seat for the wife and a window seat for yourself and hope no one will book the middle seat. We have tried it (more than once), and there is a better chance of winning the lottery. As you would expect from a budget airline everything is cramped and rushed – but you get what you pay for. 🙂

Nothing unusual for a budget carrier, but if you can, upgrade yourself, so you can get a lounge pass for the Phuket Airport – it’s probably one of the airiest and friendliest lounges in one of the happiest airports you are likely to find anywhere. The flight itself was a typical AirAsia experience – overcrowded and poor service, but you pay for what you get.

Worst customer service ever. Be very careful with this airline, mainly if you are booking your ticket from Thailand. They DO NOT PROVIDE CUSTOMER SERVICE. Only live chat is available, which is not even live chat, it is automatic response chat. If you spend 20 minutes chatting with ´AVA´ , they connect you to the live chat, which is not working. We wasted 2 whole days and the only thing we needed was to change the date of our flight. We were not able to contact anyone, they have no email, no online support, no phone line number. When we tried to change our dates through their amazing app, guess what, it was not working! We lost 2 whole day trying to contact them, therefore we lost the opportunity to change our tickets 48 hours before our flight and now we are in loss. I STRONGLY DO NOT RECOMMEND AIR ASIA. I never experienced such bad customer service.

Over 6′ Tall? Book an Emergency Exit Seat!
How does an airline with the lowest break-even load factor in the business still get voted as the world’s favorite low-cost carrier? Put as many rows of seats as possible into an Airbus and supplement with a bright interior and lots of big smiles.

Although cramped, the interior was fresh and bright, the cabin crew professional and polite, and even the lavatories were clean. If only they would eliminate the recline button on the seats. Unfortunately, there are still travelers that just don’t consider fellow passengers when it comes to leg room, or anything else for that matter (not the airline’s fault – it’s the modern traveler culture).

Pleasantly Surprised both times on time time , clean comfortable good check in