Fiji Airways

Absolutely Heartless and Disgraceful Experience with Fiji Airways After 52 years, my family finally returned to Fiji to fulfill our father’s wish of showing us his homeland. Tragically, during our visit, he suffered a massive heart attack and passed away. We were devastated. In the middle of this nightmare, we reached out to Fiji Airways for help — not for luxuries, not for handouts — but simply to change flights and bring our grieving family and our father’s body home. Fiji Airways’ response? Cold. Bureaucratic. Completely devoid of empathy. They refused to accommodate us, forcing us to purchase entirely new tickets at our own expense. No support, no flexibility, not even the decency of a partial refund on the original flights we couldn’t use due to an unforeseeable tragedy. In one of the darkest moments of our lives, Fiji Airways had the opportunity to show compassion and humanity. Instead, they chose to nickel-and-dime a grieving family. It’s hard to describe how cruel and insensitive this airline truly was during a time we needed just a shred of kindness. I will never forget how poorly we were treated. And I will never fly with Fiji Airways again — not just because of their terrible policies, but because of the utter lack of human decency they showed when it mattered most.

I had a connecting flight from Auckland to Fiji to Singapore to New Delhi.. fiji airways until Singapore then Air India as last flight. We read some reviews regarding baggage being delayed or not boarded at all. To our worst fear exact same thing happened to me and my travel mate. We reached upto Singapore and our Smart Tags showed baggage location as Auckland terminal. We finally reached New Delhi and its been 20 hrs since, it's location is stuck at Nadi, Fiji international airport transit terminal. We are helpless with lots of important items in baggage, which is making our lives tough. The most we can get in compensation is 1000 nzd each passenger if at all it's lost or can't be delivered. Our items are worth much more. This is leaving bitter taste. I'll will strongly not recommend anyone if baggage is important to them.

Being a loyal Virgin Australia passenger I found myself stranded in LA and unable to get back to Melbourne. I flew Fiji Airways in February 2021 and Air New Zealand in November. I can say without a doubt my flight with Fiji Airways was far more comfortable in every way compared to air New Zealand. From the comfort of the seats to the incredible vegetarian food there was no comparison. I honestly find the flight crew so delightful, although I have great admiration for all flight crews there was a warmth from all on both flights each way that made it just that was just a little more welcoming. Although Nadi airport leaves a little to be desired my short layover makes it bearable. I'm flying again next month and I didn't even look at prices (although I wasn't aware Virgin was flying to LA again) I still think I'd choose Fiji Airways