Airline & Safety Ratings

Emirates Review & Emirates Safety Ratings

Emirates

Safety rating : 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 7/7  Rating Criteria
Airlineratings.com presents our independent Emirates safety ratings and reviews.


Country of Origin: United Arab Emirates  |  Airline Code: EK

URL: http://www.emirates.com/

Booking URL: http://fly10.emirates.com/CAB/IBE/SearchAvailability.aspx

Seat Map URL: http://www.emirates.com/english/flying/our_fleet/our_fleet.aspx

Full Service Carrier

See Passenger Reviews for Emirates

Emirates Economy Class Picture: Emirates
Emirates Business Class Picture: Emirates
Emirates Business Class Picture: Emirates
Emirates Business and First Class Lounge on the A380 Picture: Emirates
Emirates First Class Suite Picture: Emirates

In Flight Product

Economy Class

  • Lunch and dinner with hors d'oeuvres, salad, choice of two main courses, dessert, chocolates, tea and coffee and liqueurs on long haul flights; complimentary drinks include aperitifs, spirits, beers and wines (except to Saudi Arabia); champagne available for purchase; light meal or snack served on short flights
  • Audio/Video On Demand
  • In seat power and USB ports in new aircraft and outlets for charging devices on older aircraft
  • SMS, email and telephone service at every seat; on air Wi-Fi available on most A380s
  • Seat pitch of 31 to 32 inch with 6 inch recline (slightly more on A380s)
  • Blankets and pillows provided; amenity kits supplied on long haul flights
  • Baggage allowance of 30kg

Business Class

  • Cold canapes followed by five-course lunch and dinner with choice of hors d'oeuvres and entrees, hot and cold dessert, port with five types of cheese, fresh fruit, tea and coffee and liqueurs with sweets on long haul flights; range of drinks including cocktails, champagne and vintage wines except to Saudi Arabia; healthy meal options available; on board bar on A380s; built-in minibar in seats with lie flat beds
  • Audio/Video On Demand
  • SMS, email and telephone service; on air Wi-Fi available on most A380s
  • Seat pitch of 58 inch which convert to lie flat beds on all A380s and most 777s; sleeperettes with seat pitch of 60 inch on the A340-500s; standard recliners with leg rest on A330s and A340-300s for short to medium haul flights; in seat massage function; privacy partitions and winged headrests
  • In seat power, USB ports and RCA sockets for laptop connection
  • Blanket, pillow and amenity kit provided
  • Baggage allowance of 40kg
  • Chauffeur pick up/drop off service available from selected cities on long haul flights of 12 hours or more

First Class

  • Breakfast service similar to business class
  • Meals and snacks available on demand; lunch and dinner preceded by hot canapes, featuring seven courses: choice of three hors d'oeuvres, soup, salad, four entrees, two desserts with five types of cheese served with port; fresh seasonal fruit; freshly-brewed coffee, a selection of teas and liqueurs; breakfast service similar to business class; high tea provided on daytime long haul flights; on board bar on A380s
  • Audio/Video On Demand
  • SMS, email and telephone service; on air Wi-Fi available on most A380s
  • First Class private suites on A380s and A340-500s and most 777s; suites consist of sliding door, personal mini-bar, adjustable ambient lighting, mirror, wardrobe and privacy divider for central suites; seats transform into fully flat beds; first class cabins on other aircraft on short to medium routes have flat bed seats or deeply reclining seats; each seat has fully stocked mini bar
  • Mattress, large pillow and duvet provided as well as luxury amenity kit and pajamas
  • Large shower room available on A380s
  • Baggage allowance of 50kg
  • Chauffeur pick up/drop off service available from selected cities on long haul flights of 12 hours or more

History

  • Commenced in 1985 when Gulf Air cut back its services to Dubai
  • One of the fastest growing airlines by the early 1990s
  • One of the first airlines to put personal seat back TVs in all classes and by 1993 every seat in the fleet had this function
  • World's largest operator of 777s
  • Alliance with Qantas announced in September 2012 to allow expanding route network into Australian domestic market and to Europe from Australia
  • Operates more than 170 aircraft to over 120 destinations at present

Major Strengths

  • One of only a few airlines that operates fleet of wide bodied aircraft
  • In flight entertainment system
  • Consistency and quality of in flight product
  • Based at one of the world's largest and most efficient airports

Alliances

  • Qantas-Emirates Alliance

X Factors

  • Largest international airline in the world in terms of RPK (passengers x distance flown)
  • Air Transport World's Airline of the Year in 2011
  • Only airline to offer on board shower in first class on the A380
  • Winner of the AirlineRatings.com Best In flight Entertainment award, Best Long Haul Airline award for the Middle East/Africa and Best First Class award for 2014

Aircraft Types

  • A380
  • 777-300ER
  • 777-200LR
  • 777-300
  • 777-200
  • A340-300
  • A340-500
  • A330-200

Passenger Rights*

Cancellations and lengthy delays 

For information on compensation for delayed flights out of the EU click here

If Emirates cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, the airline shall, at your option,

  • Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges
  • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
  • or make a refund onthe portion of the ticket that will no longer be used
If cancellations or delays are due to inclement weather or to air traffic control delays, the airline is under no obligation to provoide the above or telephone calls, accommodation, refreshments or transportation. 

Where your flight is due to be operated by us from an airport within the EU and has been cancelled or delayed for at least four (4) hours or you have been downgraded on an involuntary basis you may be entitled to certain rights and we will inform you about those rights when they arise. 

Baggage
If your baggage does not come off the conveyor belt or is damaged when you receive it, please file a report with the Baggage Services Counter or Etihad office at the airport. 
For many international journeys (including domestic portions of international journeys), the Warsaw Convention may apply with liability limits of 17 Special Drawing Rights per kilo for checked baggage and 332 Special Drawing Rights per passenger for unchecked baggage. In cases where the Montreal Convention applies to your journey, the applicable liability limit is 1,131 Special Drawing Rights per passenger for checked and unchecked baggage. For more information on lost or damaged baggage click here 


Denied Boarding
Volunteers will first be asked to surrender their ticket for benefits however if no volunteers are found, passengers will be chosen based on ticket type, destination etc. 
  • The airline will carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges 
  • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
  • or make a refund of the part/s of the ticket that can no longer be used. 
  • The airline will offer meals and refreshments, telephone calls, and accomodation where needed as well as transport between the airport and accomodation.

For information on lengthy tarmac delays in the US click here

To see the full conditions of carriage click here

To lodge a complaint with the airline click here

For details of legislative obligations under EU regulation click here

To lodge a complaint with the EU click here

To lodge a complaint with the US Department of Transport (DOT) click here



* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

Click here for more information about our Emirates reviews and safety ratings system.

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