Andrew

    from United States - October 4, 2022

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My flight to LAX was incredible. The flight attendants did a spectacular job of being attentive to our needs. You could tell the plane is older, but it was still a comfortable ride. We were served two hot meals. I was even able to get an extra blanket from one of the flight attendants since the ones provided are a bit narrow for my larger stature. They had a large selection of Wine, Liquor, and Beer on board as well as drinks. The inflight entertainment was a bit limited with older movies. I asked one of the flight attendants why and he said the holder of most of their contracts requires the entertainment but doesn’t reimburse them for a higher quality. I had movies ready on my iPad but I did watch two of theirs. Overall, I had a wonderful experience and wish I was able to book a flight with them all the time.

    Danielle

    from Canada - May 25, 2016

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My flight was supposed to be through west jet. The only good thing Omni did was get me to my destination from edmonton to london.

    The staff was generally unfriendly and seemed to occupied talking with each other or hiding somewhere on the plane to help the passengers or answer any questions.

    The tvs were far and few with many movie problems such as skipping and fuzzy pictures. The lights in the main cabin were also left on the entire flight except for 2 hours before we landed. The flight attendants apparently needed them on the entire flight when every other cabin was able to sleep peacfully without them on. The washroom was also messy to say the least about it, and no attendant was available to notify…

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