3.8/10

    From 145 passenger reviews

    Amitava

    from United States - July 12, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    DEL-SFO flight with 15.5 hour flying time. Out of 60 seats in my section, the entertainment system was functional for only three (3) seats! We couldn’t even turn on the reading light or call crew for assistance as these functions were connected to the remote of non-functional entertainment system. We were sitting in the dark for most of the time as windows were close for bring external lights.

    We were a family of three and two of our seats were broken and was very uncomfortable to sit down! Meal quantity was too small and no provisions for intermittent snacks.

    Glitches in Air India system kept refusing my United Airlines FF status (UA Premier 1K). Finally, it took my FF number, however even after issuing the boarding pass (which shows my UA FF #), Air India system deleted my FF status. So, I was stopped at the boarding gate and was asked to pay for the extra baggage which came with my FF status. It was disappointing! Finally, the gate agent managed to enter my UA FF number again and let go me!

    I’d NOT recommend Air India to anyone! Neither I will ever take it for myself!

    SAIF

    from Saudi Arabia - June 19, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I travel last week from Hyderabad to Jeddah, quality of food very poor (expired yogurt), and they serve in used Plate & cups. totally not good quality.

    Ajhay

    from United States - May 4, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    United Airlines itinerary – Delhi to Dubai on Air India and then to the US on United Airlines…allowed 1 check-in bag plus extras at $100/piece.

    Air India refused to follow baggage protocols; Refused to follow their own baggage rules. One bag was checked in with no issues, an additional oversize package @ 8 kgs was supposed to be $15/Kg, charged $370. This package was less than 158 centimeters in total length (less than allowed max), (This package was received at at my destination broken in pieces). I was also not allowed to carry-on my bag which was 4 kg overweight, straight refusal and forced to check-in as well @ $240 charge. I was also told that it was my choice if I really wanted to fly today as intended or I would need to buy a new ticket to return home in the US.

    When I filed a complaint today, their customer service agent verified that the charge should have been $15/kg for the additional package as stated on their website and no other charges were necessary.

    Sana

    from South Africa - March 4, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Air India removed us from our flight and gave our seats to other people without our consent. the next flight is a whole 24 hours later. because THEY CHOSE TO GIVE MY SEAT AWAY. I am stuck in Delhi FOR 24 HOURS.. I could have made it on an Indigo flight but they refused to book for me.

    We were with at least 7 others who were also flying from Srinagar and going to Surat. They were all allowed to get on the flight. We were physically held back. When i asked why they admitted they gave our seats away.

    Did they think we were going to be happy they put us in a hotel that’s like a jail cell with no windows. A dump. I want a full explanation of why i was denied boarding.

    No responsibility. No accountability. No explanations given. I want to file a lawsuit against them.

    Sushil

    from United States - March 4, 2023

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    on 5th February at Chicago, Flight AI126 was delayed at Chicago, with departure at 19.30 instead of 12.30, with change in connection at Delhi airport for Kolkata flight from 1730 to AI401 at 0650AM.
    We were promised a hotel accommodation at Delhi airport by the Air India telephone operator at Chicago, and also check in counter at Chicago.
    On arrival at Delhi airport at transfer desk at Air India- it was another story. There was lot of confusion. We were told to spend night at airport- were told that it will take 2 hours to look for hotel, and we have to return back to airport by 3 am for 6.50 flight. 4 Different AI employees looked at Boarding pass at different times. Rohit was an employee- who challenged me to complain against him, and made us wait at airport. and then got us hotel at 12 midnight, with 2.5 hours wait and aggravation at Delhi airport for no reason. That kind of service especially to business class passenger is unacceptable from Air India.

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