
Volaris
About Volaris
Passenger ratings
Overall Value for Money
1.8
From 75 reviews
Seat and Cabin Space
2.1
From 69 reviews
Customer Service
1.8
From 77 reviews
In Flight Entertainment
1.4
From 50 reviews
Baggage Handling
1.5
From 22 reviews
Check-in Process
1.5
From 26 reviews
Meals and Beverages
2.0
From 55 reviews
Recommend Airline
13.1%
From 84 reviews
Latest reviews
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Disappointed with Volaris flight 116 (MEX-CUN). Denied boarding despite full fare, long delays, poor staff communication, and confusion at the gate. No response from Volaris after contacting them. This caused major inconvenience and stress. Unacceptable service
2 / 10

Had a flight from Cabo San Lucas, Mexico. When arriving at the airport, was told the flight was overbooked and they did not have a seat for me and my brother. Was forced to wait all day until boarding was finished. Given a hotel room to stay overnight and was booked flights for the next day but had to pay a $38 peso fee for the hotel room which was incredibly aggravating. Was given nicer seats on the next flights but no food or services were provided on the flights. Neither were we monetarily compensated for the entire day wasted or the money we had to spend for food while staying at Guadalajara airport for 8 hours waiting for a connecting flight. Only given a complementary breakfast at the hotel in the morning. Overall, pretty terrible experience and would not fly again.
4 / 10

Volaris Airline is a complete scam. They regularly overbook their flights then will randomly select people to be denied boarding. In my case, my husband and I were denied boarding due to the fact that we are members of the LGBTQ community. The woman (Angie) at the boarding desk called us gay slurs while denying us boarding. Then to make matters worse the company refused to give us a refund even though we were involuntarily denied boarding (which according to the Department of Transportation requires customers to be refunded). This company is not safe to travel with. They just want to steal your money, they have no intention of providing a service.
1 / 10