Singapore Airlines Review & Safety Ratings | AirlineRatings.com

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Singapore Airlines Review & Singapore Airlines Safety Ratings

Singapore Airlines

Safety rating: 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 7/7  Rating Criteria
Airlineratings.com presents our independent Singapore Airlines safety ratings and reviews.

Country of Origin: Singapore  |  Airline Code: SQ

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Singapore Airlines New Business Class Bed Picture: Singapore Airlines
Singapore Airlines Economy Picture:Singapore Airlines
Singapore Airlines new First Class Picture: Singapore Airlines
Singapore Airlines 777-300 Picture: Singapore Airlines
Singapore Airlines new Business Class suite

In Flight Product

Economy Class

  • Full meals and beverages provided and additional meals and snacks on long haul flights
  • Audio/Video On Demand and WiFi on the A380 and 777-300
  • Seat pitch of 32 inch with standard recline and foot rests on some aircraft
  • In seat power and USB port at each seat
  • Fleece blanket, pillow and amenity kit provided
  • Baggage allowance of no less than 30kg but varies according to flight

Business Class

  • Restaurant quality multi course meal served with wines and spirits; passengers may also choose from a more extensive online menu 24 hours before the flight from selected cities; snack bar available on most aircraft
  • Audio/Video On Demand and WiFi on the A380 and 777-300
  • Seats have a seat pitch of at least 55 inch and transform in to lie flat beds on the 777-300, A380 and some A330s and 777-200s. Other A330s and 777-200s have angled flat beds. For more information about the seat type and business class product on your flight click here
  • Large pillow and duvet provided
  • In seat power provided and USB ports on newer aircraft
  • Noise canceling headphones and amenity kit provided
  • Baggage allowance of no less than 40kg but varies according to flight

First Class

  • New first class available on retrofitted 777-300s and 777-300ERs
  • Restaurant quality multi course meal served with wines and spirits; passengers may also choose from a more extensive online menu 24 hours before the flight from selected cities; snack bar available on the all business class A340-500s
  • Audio/Video On Demand and WiFi
  • Seat pitch of 60 to 64 inch on older 777-200s and 777-300s with good recline but not lie flat; widest first class seat available and largest first class bed on retrofitted 777-300s and 777-300ERs with a 67 inch seat pitch
  • In seat power and USB connection
  • Sleeper suit, slippers and amenity kit provided
  • Large pillow, thick duvet and noise canceling headphones provided
  • Baggage allowance of no less than 50kg but varies according to flight

First Class Suites

  • Available only on A380s
  • Premium meals, snacks and beverages which can be chosen 24 hours before the flight from extensive menu from selected cities
  • Audio/Video On Demand as well as in seat power, USB connection and WiFi
  • Suites feature sliding doors and window blinds and passengers sleep on stand alone beds, not ones converted from seats
  • Turndown service provided with full size pillow, luxury duvet, sleeping suit, slippers and quality amenity kit
  • Baggage allowance of no less than 50kg but varies according to flight

History

  • Singapore Airlines history can be traced back to May 1st 1947, when a Malayan Airways Limited (MAL) Airspeed Consul took off from Singapore Kallang Airport on the first of three scheduled flights a week to Kuala Lumpur, Ipoh and Penang
  • With the separation of Singapore from Malaysia, MAL became a bi-national airline and was renamed Malaysia-Singapore Airlines (MSA) in 1966
  • Partners went their separate ways and Singapore Airlines was born In 1972
  • First airline to offer free headsets, a choice of meals and free drinks in economy class in 1970s
  • First to introduce satellite-based in flight telephones and beds for business class in 1990s
  • First to offer Audio/Video On Demand (AVOD) in all classes in 2001 as well as complete business class configured flights between Singapore, New York and Los Angeles in 2004
  • First to fly the A380 in 2007
  • Evolved into one of the most respected brands around the world with far reaching network

Major Strengths

  • Extensive and efficient route network
  • Consistent in flight product across all travel classes
  • Based at one of the world's most efficient airports
  • Uses only wide body aircraft

Subsidiary Airlines

  • Silk Air
  • Scoot
  • Tiger Airways

Alliances

  • Star Alliance
  • Major strategic alliance with Virgin Australia

X Factors

  • One of the world's most awarded airlines with awards for best airline, best economy product, best premium class and best in flight entertainment
  • Stand alone bed in first class suites on the A380
  • Winner of the AirlineRatings.com Best Long Haul Airline award for Asia/Pacific 2014

Aircraft Types

  • 777-200/200ER
  • 777-300/300ER
  • A330-300
  • A380
  • A350

Passenger Rights*

Denied Boarding
If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations.

Lengthy Delays and Cancellations
In the event that Singapore Airlines cancels, diverts or delays a flight, Singapore Airlines will, to the best of our ability, provide meals, accommodation, assistance in rebooking and transportation to the accommodation to mitigate inconveniences experienced by passengers resulting from such flight cancellations, delays and misconnections. Singapore Airlines will not be liable to carry out these mitigating efforts in cases where the flight cancellations, delays and misconnections arise due to factors beyond the airline’s control, for example, acts of God, acts of war, terrorism etc, but will do so on a best effort basis.

For the Airlines policy for Lengthy Tarmac delays at US airports click here

To make a complaint with the airline click here

For details of legislative obligations under EU regulation click here

To lodge a complaint with the EU click here

To lodge a complaint with the US Department of Transport (DOT) click here



* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

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