Sunwing Airlines

I was following up as I we have not received any updates from anyone since October 2019 after we returned from our disasters wedding.
this is very concerning to me as the photographer was also supposed to send us a copy of the raw footage of the Wedding and he hasn’t and we are not able to get a hold of him. I am writing to express my deepest disappointment in the services provided during the wedding last week. Your resort does an amazing job of marketing services and upselling to more premium product. Knowing that this was our wedding, we placed our trust in you to deliver on the services that were said to be provided. Below is an insight to some of the larger discrepancies. On top of me going back and forth three days to the Riu Palace because they couldn’t take a payment every couple hours I have to walk back to that Resort spoke to a gentleman by the name of angel because our wedding coordinator made it very adamant that everything has to be paid before the ceremony

We get to the airport and the personal at the Swoop/Sunwing check-in desk tell us the flight is delayed by 9 hours. They said we were sent an email but we checked in front of them and there was no email. They were very rude and unapologetic. They just told us to come back in 9 hours!! No voucher of any kind was offered. This is very bad service and we are never flying Swoop or Sunwing again. We have flown to the Caribbean many times from other airlines and always form Pearson Airport and never seen such treatment. From now on it’s Air Canada and West Jet only

https://www.tripadvisor.ca/ShowUserReviews-g1-d15052990-r629471462-Swoop-World.html#

We booked our vacation in May 2019 to celebrate our 30th anniversary in Oct. 2019. Purchased all their upgrades especially the extra leg room as I am going in for knee surgery shortly and need the extra leg room as I can not keep my knee bent for extended periods of time. They changed our flight 3 different times, paid for 9 days,.First day we never got to our resort until midnight last day we left resort 7 am losing 2 complete days of our vacation. Arrived to Toronto airport to check in they told us there were no seats on this flight with extra leg room, we argued with them explaining my situation with no success. Guess what, when we boarded the seats we purchased were there they sold them to someone else. They bold face lied to us.We will never use them again. Be very careful booking with this airline because all this scumball company want is your money and then screw you.

eps were rude throughout the process. After they received contract and deposit they didn’t care anymore. They wouldn’t answer for days, no effort was made unless I got mngt involved. The staff recommended the Riu Jalisco and gave us a rate of over $1500 per person but it did not include the wedding portion. But with amount of people coming and that paid deposits, ours would have been comp’d so it would have been ok. After everything was signed and paid I found out that the Riu Palace (right next door) had a free wedding package so I requested to move to that one which I was told was going to be $1800 per person. Later on I found out that they gave the Riu Palace to others for $1400 per person. Which then we would have had good service, a free wedding and an amazing honeymoon. Had the worst time of my life. When compliant was made to Sunwing they just passed on my info to the hotel and then said case closed. They offered us a $100 travel voucher which is a slap in the face! There was snotty Kleenex in Pocket behind seat and Gum under Armrest

I would never recommend this airline to anyone. After going to Cayo Santa Maria back in February we will never choose Sunwing again. From the moment we boarded the plain there were 2 extremely intoxicated disruptive passengers in which they continued to serve alcohol to during the whole 7 hour flight. We had an unknown stopover in Cayo Coco where we were made land, exit the aircraft, leave all belongings onboard, go through security, wait in the airport for about an hour, then re board the flight for a 20 minute flight to our destination. No one was aware of this and every passenger was extremely furious with this. We then experienced MANY issues at our resort in which our Rep was beyond useless and when we brought all of our issues to the attention of sunwing when we returned home they were less than useless and inconsiderate when it came to compensation or resolving any issues.