About Finnair

Founded in the early 20th century, Finnair is one of the oldest continuously operating airlines in the world. It was established to provide national and international air connections for its home country. Over the years, it has developed a reputation for safety, reliability, and quality service, helping it to grow from a modest regional carrier into a significant player on the global aviation stage. The airline has played a pivotal role in connecting Europe with Asia, capitalizing on its geographical location to offer shorter routes between the continents. Finnair operates a modern and efficient fleet tailored to meet the varying demands of its broad customer base, ranging from leisure travelers to business clients. The airline emphasizes sustainability, actively updating its fleet with more fuel-efficient aircraft and implementing numerous eco-friendly practices and technologies to minimize its environmental impact. This commitment extends beyond hardware to include pioneering efforts in digital innovation, customer service, and operational efficiency that reflect its forward-thinking approach to air travel. The airline offers a wide range of services designed to enhance the passenger experience. In-flight offerings include Nordic-inspired cuisine and state-of-the-art entertainment systems, emphasizing comfort and quality. Finnair is also known for its excellent on-ground services, including streamlined check-in processes and lounge facilities that cater to the needs of diverse groups of travelers. Frequent flyer programs and partnerships with other carriers expand its network and provide added value to its customers, affirming Finnair's status as a premier airline dedicated to connecting the world with Nordic hospitality.

Overall Value for Money

2.6

From 70 reviews

Seat and Cabin Space

2.7

From 66 reviews

Customer Service

2.5

From 69 reviews

In Flight Entertainment

2.7

From 53 reviews

Baggage Handling

2.4

From 17 reviews

Check-in Process

2.6

From 18 reviews

Meals and Beverages

2.5

From 62 reviews

Recommend Airline

31.5%

From 73 reviews

Latest Passenger Reviews for Finnair

View All
Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

Share your thoughts and experiences

or

By joining our newsletter, you agree to our Privacy Policy