Airline & Safety Ratings

Finnair Review & Finnair Safety Ratings


Safety rating : 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 5.5/7  Rating Criteria presents our independent Finnair safety ratings and reviews.

Country of Origin: Finland  |  Airline Code: AY


Booking URL

Seat Map URL

Full Service Carrier

See Passenger Reviews for Finnair See Editors Airline Reviews for Finnair

Finnair A330 Business Class Picture: Finnair
Finnair A330 Picture: Finnair
Finnair Business Class flat beds Picture: Finnair

In Flight Product

Economy Class

Domestic and Intracontinental
  • Cold salad or roll served with nonalcoholic beverage on most short intra continental flights of less than 2 hours; hot meal or cold deli-style meal on longer intra continental flights; snacks and beverages available for purchase and tea, coffee and fruit juice provided on short flights of less than one hour within Scandinavia or to neighboring countries
  • Shared screens throughout the cabin show silent TV shows or footage from outside the cabin
  • Seat pitch of 31 inch with standard economy recline
  • No blankets or pillows supplied however available if requested
  • No amenity kits
  • Newspapers available on some flights
  • Baggage allowance of 23kg
International (Long Haul)
  • Choice of meals and beverages provided and snacks available for purchase between meals; alcoholic beverages only provided with meals on flights to Bangkok and the US but must be purchased between meals; alcoholic beverages must be purchased on flights to Dubai; alcoholic beverages provided on all other intercontinental services
  • Meals served and cleared within first hour on night flights and window shades put down until morning meal service
  • Audio/Video On Demand, in seat power and satellite phone provided
  • Seat pitch of 31 inch with standard economy recline
  • Smaller than standard blankets and pillows provided
  • No amenity kit but eyeshades and ear plugs available upon request
  • Baggage allowance of 23kg

Business Class

Domestic and Intracontinental
  • Full meal and beverages provided
  • Shared screens throughout the cabin show silent TV shows or footage from outside the cabin
  • Seat pitch similar to economy; seating in 3-3 configuration on single aisle aircraft with the middle seat in each row of three kept free to provide more space
  • No blankets or pillows supplied however available if requested
  • No amenity kits
  • Newspapers available
  • Baggage allowance of 2 x 23kg bags
International (Long Haul)
  • Three course meal plus appetizer, cheeses and fruit served with alcoholic beverages; second smaller but full meal served before landing; express meal of appetizer, fruit and cheese available if preferred; option of pre ordering meals up to two weeks in advance; snack bar provided
  • Audio/Video On Demand, in seat power and satellite phone provided
  • Seat pitch of 60 inch which transform into fully lie flat beds
  • Blanket, pillow and simple amenity kit provided
  • Baggage allowance of 3 x 23kg bags

Economy Comfort

Long haul A330/A340
  • Complimentary in flight meal and beverages served as in economy. Extra snack on most flights
  • In flight entertainment as in economy class but with noise canceling headphones
  • Greater seat pitch than economy at 34-36 inch with recline as in economy
  • Amenity kit provided; blanket and pillow as in economy
  • Baggage allowance of 23kgs


  • First scheduled flight in 1924
  • Fifth oldest airline in the world
  • Joined oneworld alliance in 1999
  • Flag carrier and largest airline of Finland majority owned by Finnish government

Major Strengths

  • Full service airline with much lower fares than the competitors
  • Staff efficiency on board and at check in; quick, easy transfers through Helsinki Airport
  • One of the world's safest airlines
  • Caters to a multitude of languages with multi-lingual signage at the Helsinki airport and cabin crew from the destinations served
  • Flies the shortest route from Europe to Asia

Subsidiary Airlines

  • Flybe Nordic


  • oneworld

X Factors

  • Best value for money European airline for efficient international travel in and out of Europe

Aircraft Types

  • A330-300
  • A340-300
  • A321
  • A320
  • A319
  • Embraer 170
  • Embraer 190

Passenger Rights*

Denied boarding

When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example - food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.


You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances. 
In addition the airline must offer you the choice between:

  • reimbursement of your ticket within seven days;
  • re-routing to your final destination under similar conditions;
  • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

Long delays

You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

  • two hours or more for flights of 1,500 km or less;
  • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
  • four hours or more for flights of over 3,500 km outside the European Union.

If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.


If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
For delayed receipt of baggage, this period is a maximum of 21 days.

People with disabilities and people with reduced mobility

Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

Lengthy Tarmac Delays at US airports click here

See the airlines Conditions of Carriage here

For details of legislative obligations under EU regulation click here

NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

To lodge a complaint with the airline, click here

To lodge a complaint with the EU click here

* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

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