Air Mauritius

5 round trips from October 2022 until May 2023, being one flight in Business class, allowed me to appreciate the difference with other airlines: I was impressed with so friendly attitude of all the crew. From the first moment on board each crew staff really transmitted happiness. It was like to start vacation when still on the plane, although I was travelling on business purposes. I liked the food, that had some tropical touch, maybe Mauritian one. And I was totally impressed with the Business class: not only because it was so comfortable to sleep on totally plain bed, but also with each single detail – every item in the cosmetic travel bag was selected with such a care, and the food was great (I also had a special food of raw fruit – like being on the beautiful island). It was like to be in Mauritius while still being on the plane. Thank you the great team and crew of Air Mauritius!!!

Worst customer service of any airline I have ever flown — and I fly every month. They cancel flights all the time because of poor sales, forcing customers to fly on the following day. They provide you with no compensation for this, even though I had to stay in Mauritius for an extra day with my partner. When I asked them to reimburse me for food and hotel, they refused.

Also, the plane was quite old and decrepit looking. When I checked, I found out that the average planes they use are 27 years old! You are really risking your life by flying with Air Mauritius. Don’t do it.

i wanted to give feedback of one of your executive . he talk with me very rudely , when i called customer care number regarding my rescheduled flight . i asked for compensation as i already booked my land package . and and my whole day is wasted. he talk with me very rudely . this is the way you talk to your customers. rubbish ..

Flew Air Mauritius Perth Kenya and return. Unfortunatly my wife was taken seriously ill on the flight home and I would like to congratulate the airline on the way they dealt with the situation in calm, efficient and caring way. The ambbulance was waiting when we arrived and ground staff completed a smooth and quick transfer. Apart from this incident the flight was good, boarding well organized ,flightbcrew attentive and meals of a reasonable standard. The only down side was the out of date entertainment system with all films starting at a commont time and poor selection.

Delay with mechanical problems from Mauritius to Perth. Parents were stranded due to poor service. Parents stayed in Perth overnight because HO in Mauritius were unable to be clear and concise in delivering information or making decisions.
I lodged a couple of complaints to their office and received a measured response where they were very quick to pat themselves on the back for job well done.
To date this issue is not resolved.
Thinking of going to VCAT in the next few weeks.
Watch this space… it will be called “Spotlight on Air Mauritius”.
I have travelled over a dozens of time with them and service has not improved in that time and I am justified because I was promised a call and so far both call & emails are being ignored.
They forget that they exist because of our patronage.