Air France

Booked a holiday for my kids 16th and 18th making memories instead of buying material stuff. The day of flying out Kml lost my tickets and found them 10 minutes after check-in had closed, would not put us on the next flight. So my kids missed out on there holiday. I’m still waiting on a refund it’s been a month and they telling me I’m not entitled to it then saying it’s been payed which it has not, I’m just getting passed from pillow to post. Not to mention the hotel and everything we payed for. Won’t not recommend this company to anyone anything I tell everyone to avoid them

Great experience, nice and clean plane, good staff service and pleasant flight

My suitcase was delayed on my outbound flight from Toronto to Montpellier. I was told at the airport to spend 100 euros on essential and make a claim when I got home. I arrived home within the 21 days in which a claim needed to be made. Again my suitcase was delayed on my return flight with Air France with my receipts for making the claim in it. When my suitcase was finally delivered it was past the 21 day grace period and the claim was denied.

If you need to make a claim with this airline don’t wait. Do it as soon as your suitcase arrives and before they have a chance to lose it again,

I was not able to take this flight. I canceled and they told me because my flight was non-refundable that they would give me a credit. What they FAILED to mention was that if I accepted the taxes back from the flight, it would WHIP OUT THE CREDIT! So I lost $1800.00USD. I called and spoke to their customer service department. I was disconnected several times, dealt with people whom couldn’t connect me with a supervisor, and in one instance dealt with an EXTREMELY RUDE individual who told me to go to the website and complain. I will NEVER FLY with this company EVER!!!

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