
Air France
About Air France
Passenger ratings
Overall Value for Money
2.2
From 124 reviews
Seat and Cabin Space
2.7
From 125 reviews
Customer Service
2.6
From 130 reviews
In Flight Entertainment
2.8
From 119 reviews
Baggage Handling
2.5
From 29 reviews
Check-in Process
2.7
From 29 reviews
Meals and Beverages
2.8
From 125 reviews
Recommend Airline
22.3%
From 130 reviews
Latest reviews
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Barely any entertainment. For meals, the flight attendant simply handed something. I am veg and bit into meat. When another person asked for veg, she said there are none. Another attendant corrected her and handed one. Staff would often forget to offer drinks or collect waste.
4 / 10

From Oslo to Paris, even if it was a 2.5 hour flight, having free WiFi was quite pleasant. Comfortable seats and a small but good service onboard.
7 / 10

Will never fly Air France again. I had a flight from PTP Guadeloupe to Miami (3.5h flight) scheduled. I was staying in Miami one night to visit friends and had a separate flight to LAX the next day. The day before my flight to Miami, I received an email from Air France stating my PTP-MIA was cancelled with no option to rebook on a similar flight. When I called AF, customer service agent stated the only way to travel back to the US before monday morning was to travel via Paris. I had to cancel my non-refundable hotel in miami and flight to LAX and instead flew Air France PTP-CDG-LAX (22h flight). When I arrived at the PTP Guadeloupe airport, imagine my surprise (and anger) when I see the PTP-MIA flight listed as having left on time earlier that day. I have spoken to several AF agents in person and on the phone and no one is willing to give me an explication or reason for the cancellation, offer accommodations or take any accountability. I suspect Air France had overbooked the flight and kicked me off of it to sell my seat to someone else. I have filed an online complaint and request for compensation for my cancelled hotel/flight and received a response from AF stating they are not able to respond to me any time soon due to high volume of complaints...
2 / 10

