
Air Serbia

About Air Serbia
Passenger ratings
Overall Value for Money
3.1
From 83 reviews
Seat and Cabin Space
3.0
From 83 reviews
Customer Service
3.4
From 84 reviews
In Flight Entertainment
2.6
From 58 reviews
Baggage Handling
2.2
From 18 reviews
Check-in Process
2.1
From 17 reviews
Meals and Beverages
3.3
From 82 reviews
Recommend Airline
52.5%
From 80 reviews
Latest reviews
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20–21 Feb 2026: Air Serbia TIA–BEG–ARN (QYGQVX). Missed connection, >13h delay. EC 261 claim sent 26 Feb; no response after 5+ months. Escalated to regulator. Seeking €400 + expenses. Very poor
2 / 10

Very mediocre airline. The main problem is that their planes are second-hand and you really feel their wear and tear when you fly between Europe and the USA. Broken seats, entertainment systems that don't work... Pay a couple of hundred dollars more and avoid AirSerbia. Garbage.
5 / 10

I flew with Air Serbia from Istanbul to Paris via Belgrade on 19 September 2025 in first class. The connecting flight from Belgrade to Paris was severely delayed, causing me to arrive almost 24 hours late. Despite paying for first-class, I was forced to stay overnight in a poor economy-class hotel, which is completely unacceptable. According to EU Regulation 261/2004, I am legally entitled to compensation for this delay. I submitted a claim through AirHelp and then directly to Air Serbia, yet the airline rejected my claim, ignoring the legal timeframe and my clear entitlement. AirHelp is now pursuing legal action on my behalf. This experience was extremely disappointing. The combination of severe delay, downgraded hotel accommodation, first-class service not delivered, and refusal to honor my compensation claim makes this airline unreliable, even for premium passengers. I strongly advise future travelers to be aware that Air Serbia may deny legitimate claims, and the first-class experience may not meet expectations.
4 / 10
