Air Serbia

I booked a flight for myself and a companion in early February, then in matter of 2 weeks they cancelled both of my initial travel dates. I requested a refund as soon as the second change happened. This was almost a month ago. They “issued” the refund one week later and when I inquired for a refund reference number they ignored me for several days and then “forwarded” my inquiry to the authorized office. This was 8 days ago, and I still haven’t received any feedback from them. I don’t know if they have no one working in the “authorized office” or if they lied they issued the refund when they didn’t, but being left in the dark is the worst customer service you can provide. Their social media team is a joke, and are of no help at all, just sending automated messages and ignoring all complaints.

Overall, Air Serbia is a good airline. The price is definitely worth it, but annoyingly, the only complimentary food and drink were water & a cookie. You could buy extra food which cost a decent amount of money. The staff service and the seat were also ok.

Terrible experience, they lost my 2 luggages ,Customer service total disaster, lack of professionalism, is very hard to get in touch with them and if you do them answer is ,,we don’t know ” ..I just transit Bulgaria to visit the country, now I am stuck here and I lost all my reservations for my next trip with no clothes for change..So please be careful and DON’T CHOOSE THIS COMPANY STAY FAR AWAY!!!

They lost my luggage on the 24th of June from our flight from Paris to Zadar and even now on the 27th of July, they have still not replied to my emails in regards to the whereabouts of my luggage or my claim for compensation. I would recommend anyone to never ever consider flying with Air Serbia as this situation has not only happened to me, but my entire group of twelve friends during our month travels to Europe. We all ended up having to spend an extra €200-300 buying new clothes, bags and toiletries, not to mention losing $1000 worth of belongings that I am being refused compensation for.

Serbia Air is a terrible airline. The flight was late. They lost my luggage. I have filed a lost baggage claim. They do not reply to email even thought they say they will in 24 hours. All phone numbers are “disconnected”. How an airline is able to legally operate like this is horrifying. Please don’t ever fly with them.