Airline & Safety Ratings

Qantas Review & Qantas Safety Ratings


Safety rating : 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 7/7  Rating Criteria presents our independent Qantas safety ratings and reviews.

First Class Suite (A380) Picture: Qantas
International Business Class Seat Picture: Qantas
International Premium Economy Picture: Qantas
International Economy Class and domestic A330 aircraft Picture: Qantas
Qantas A380 Picture: Qantas

In Flight Product

Economy Class

  • Full meals and beverage service; alcohol served complimentary on transcontinental flights after 12 and on shorter flights between east coast ports after 4pm; alcohol needs to be purchased on some regional flights
  • Audio/Video On Demand, iPads or shared cabin screens depending on aircraft
  • Seat pitch of 31 to 32 inch with average recline of 6 inch
  • Pillows and blankets available on daytime flights and provided on overnight flights
  • Baggage allowance of 1 x 23kg bag
  • Full meals and beverages including alcohol after 12 noon; additional meals and snacks offered
  • Audio/Video On Demand on 747s, A330s and A380s; shared cabin screens or iPads on 767s
  • Seat pitch of 31 to 32 inch with 6 inch recline
  • In seat telephones with sms capability on A380s, A330-300s and 747-400s
  • Pillows, blankets and amenity kits provided
  • Baggage allowance of 2 x 23kg bags to US; baggage allowance of 30kg to other destinations; additional baggage allowance for Qantas Club, Silver and Gold Frequent Flyer members

Premium Economy

  • Available on A380s and 747s
  • Superior meal service than in economy; additional snacks offered; pre takeoff drinks offered
  • Audio/Video On Demand
  • Seat pitch of 38 to 42 inch with generous recline and extendable leg/footrests
  • In-seat power; in seat telephones with sms capability available
  • Amenity kits, thick blankets and large pillows provided
  • Baggage allowance of 2 x 32kg bags to the US; Allowance of 40kg on other international routes; additional baggage allowance for Qantas Club, Silver and Gold Frequent Flyer members

Business Class

  • Full meal service with hot and cold meal options and alcoholic drinks after 12 noon
  • On demand inflight entertainment on new A330-200s and 737-800s; overhead screens in business class on other aircraft
  • Seat pitch of 35 inch with standard recline on 737-800s, 767s and A330s; seating in 2-2 configuration on single aisle aircraft; seating in 2-2-2 on twin aisle aircraft
  • Baggage allowance of 2 x 32kg bags
  • Full meal service with hot and cold meal options and alcoholic drinks
  • Audio/Video On Demand on all flights; noise canceling headphones supplied
  • Fully lie flat beds (Skybed) on A380s and newly reconfigured 747s; inclined (9 degrees) Skybed on A330s
  • AC power to every seat; in seat telephone with sms capability
  • Quality amenity pack with branded cosmetics provided, designer pajamas and eyeshades offered on selected flights
  • Baggage allowance of 3 x 32kg bags to the US; Allowance of 40kg on other international flights

First Class

  • Available on A380s only
  • Restaurant quality meal service including eight course tasting menu accompanied by wines and spirits
  • Audio/Video On Demand; in seat power and telephone with sms capability
  • Large seats transform to fully lie flat beds with blankets, duvets, sheepskins and large pillows provided
  • Superior brand amenity and cosmetic kit supplied; pajamas and slippers offered
  • Baggage allowance of 3 x 32kg bags to the US; Allowance of 50kg on other international routes


  • Founded in the Queensland outback in 1920
  • Originally registered as the Queensland and Northern Territory Aerial Services Limited
  • Grown to be Australia's largest airline
  • The world's longest continually operating airline
  • Qantas' flawless safety record catapulted it to the top of airline preference rankings in the 1980s when aircraft accidents elsewhere were high
  • Launched its low cost subsidiary Jetstar in 2004
  • Now employs 35,700 staff - 93% based in Australia

Major Strengths

  • Extensive domestic network with frequent connections to both regional centers and capital cities
  • Global reputation for excellence in safety
  • Qantas pilots are regarded as some of the world's best

Subsidiary Airlines

  • Jetstar - Jetstar Asia, Jetstar Hong Kong, Jetstar Japan
  • QantasLink


  • Oneworld
  • Major alliance with Emirates

X Factors

  • Best domestic in flight offering in the world
  • Fatality-free history in the pure jet era
  • World's longest continuously operating and most experienced airline
  • Winner of the Best Economy award for 2014

Aircraft Types

  • 747-400ER
  • 747-400
  • A380
  • A330
  • 767-300
  • 737-800
  • 737-400
  • 737-300

Passenger Rights*

Cancellations and lengthy delays
If your flight is cancelled, Qantas will offer an alternative flight on our services to get you to your destination at no additional cost. If we cannot offer you suitable alternative arrangements we will provide you with a full refund for the affected flight. If your flight is delayed overnight for reasons within our control and you are away from your home port, we will provide you with meals, accommodation and transfers. 

Where your flight is delayed or cancelled as a result of an Event Beyond our Control, such as political unrest, weather delays, natural disaters and strikes, whether you have checked in or not, Qantas will  endeavours to rebook you on the next available flight on our services at no additional cost to you, alternatively, if we are unable to rebook you on services acceptable to you, we will refund the applicable fare. We will not be responsible for paying any other costs or expenses you may incur as a result of the delay or cancellation.

If your cancelled or delayed flight is from an airport in the EU you are entitled to different compensation and rights. Click here for full details.

Denied Boarding
Airline flights may be overbooked. This means there is a slight chance that there may be more reservations than available seats on your flight. In these circumstances, we will offer an incentive for volunteers not to travel on their booked flight. Volunteers will not be entitled to any further payment, refund or compensation. If there are not enough volunteers, we may need to deny boarding to one or more Passengers involuntarily.

 If you are denied boarding due to an overbooking of our flight we will offer you a seat on the next available flight on our services. If this is not acceptable to you, we will provide compensation and any care required by any law which may apply or in accordance with our policy if there is no applicable law. This will depend on the jurisdiction in which the denied boarding occurs. Our denied boarding compensation policy is available on request.

If you are denied boarding from a flight departing from an airport in the EU you are entitled to different compensation and rights. Click here for full details.

If damage to the baggage is of a kind that can be immediately ascertained (such as broken wheels or handles, tears or missing contents) or the bag itself is missing,  the passenger must, on the same day and before leaving the arrival hall report the damage/loss to either theQantas airlines counter or other baggage services. If your baggage has been delivered to you late after being lost, you can apply to Qantas, either personally or in writing, together with the documents indicating the expenditures you have made until the delivery of your baggage for reimbursement. 

Lengthy Tarmac delays at US airports click here

See the airline Conditions of Carriage here

For details of legislative obligations under EU regulation click here

NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

To lodge a complaint with the airline, click here

To lodge a complaint with the EU click here

* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

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