Airline & Safety Ratings
Country of Origin: Australia | Airline Code: QF
Booking URL: http://www.qantas.com.au/travel/airlines/home/au/en
Full Service Carrier
In Flight Product
- Full meals and beverage service; alcohol served complimentary on transcontinental flights after 12 and on shorter flights between east coast ports after 4pm; alcohol needs to be purchased on some regional flights
- Audio/Video On Demand, iPads or shared cabin screens depending on aircraft
- Seat pitch of 31 to 32 inch with average recline of 6 inch
- Pillows and blankets available on daytime flights and provided on overnight flights
- Baggage allowance of 1 x 23kg bag
- Full meals and beverages including alcohol after 12 noon; additional meals and snacks offered
- Audio/Video On Demand on 747s, A330s and A380s; shared cabin screens or iPads on 767s
- Seat pitch of 31 to 32 inch with 6 inch recline
- In seat telephones with sms capability on A380s, A330-300s and 747-400s
- Pillows, blankets and amenity kits provided
- Baggage allowance of 2 x 23kg bags to US; baggage allowance of 30kg to other destinations; additional baggage allowance for Qantas Club, Silver and Gold Frequent Flyer members
- Available on A380s and 747s
- Superior meal service than in economy; additional snacks offered; pre takeoff drinks offered
- Audio/Video On Demand
- Seat pitch of 38 to 42 inch with generous recline and extendable leg/footrests
- In-seat power; in seat telephones with sms capability available
- Amenity kits, thick blankets and large pillows provided
- Baggage allowance of 2 x 32kg bags to the US; Allowance of 40kg on other international routes; additional baggage allowance for Qantas Club, Silver and Gold Frequent Flyer members
- Full meal service with hot and cold meal options and alcoholic drinks after 12 noon
- On demand inflight entertainment on new A330-200s and 737-800s; overhead screens in business class on other aircraft
- Seat pitch of 35 inch with standard recline on 737-800s, 767s and A330s; seating in 2-2 configuration on single aisle aircraft; seating in 2-2-2 on twin aisle aircraft
- Baggage allowance of 2 x 32kg bags
- Full meal service with hot and cold meal options and alcoholic drinks
- Audio/Video On Demand on all flights; noise canceling headphones supplied
- Fully lie flat beds (Skybed) on A380s and newly reconfigured 747s; inclined (9 degrees) Skybed on A330s
- AC power to every seat; in seat telephone with sms capability
- Quality amenity pack with branded cosmetics provided, designer pajamas and eyeshades offered on selected flights
- Baggage allowance of 3 x 32kg bags to the US; Allowance of 40kg on other international flights
- Available on A380s only
- Restaurant quality meal service including eight course tasting menu accompanied by wines and spirits
- Audio/Video On Demand; in seat power and telephone with sms capability
- Large seats transform to fully lie flat beds with blankets, duvets, sheepskins and large pillows provided
- Superior brand amenity and cosmetic kit supplied; pajamas and slippers offered
- Baggage allowance of 3 x 32kg bags to the US; Allowance of 50kg on other international routes
- Founded in the Queensland outback in 1920
- Originally registered as the Queensland and Northern Territory Aerial Services Limited
- Grown to be Australia's largest airline
- The world's longest continually operating airline
- Qantas' flawless safety record catapulted it to the top of airline preference rankings in the 1980s when aircraft accidents elsewhere were high
- Launched its low cost subsidiary Jetstar in 2004
- Now employs 35,700 staff - 93% based in Australia
- Extensive domestic network with frequent connections to both regional centers and capital cities
- Global reputation for excellence in safety
- Qantas pilots are regarded as some of the world's best
- Jetstar - Jetstar Asia, Jetstar Hong Kong, Jetstar Japan
- Major alliance with Emirates
- Best domestic in flight offering in the world
- Fatality-free history in the pure jet era
- World's longest continuously operating and most experienced airline
- Winner of the AirlineRatings.com Best Economy award for 2014
Cancellations and lengthy delays
If your flight is cancelled, Qantas will offer an alternative flight on our services to get you to your destination at no additional cost. If we cannot offer you suitable alternative arrangements we will provide you with a full refund for the affected flight. If your flight is delayed overnight for reasons within our control and you are away from your home port, we will provide you with meals, accommodation and transfers.
Where your flight is delayed or cancelled as a result of an Event Beyond our Control, such as political unrest, weather delays, natural disaters and strikes, whether you have checked in or not, Qantas will endeavours to rebook you on the next available flight on our services at no additional cost to you, alternatively, if we are unable to rebook you on services acceptable to you, we will refund the applicable fare. We will not be responsible for paying any other costs or expenses you may incur as a result of the delay or cancellation.
If your cancelled or delayed flight is from an airport in the EU you are entitled to different compensation and rights. Click here for full details.
Airline flights may be overbooked. This means there is a slight chance that there may be more reservations than available seats on your flight. In these circumstances, we will offer an incentive for volunteers not to travel on their booked flight. Volunteers will not be entitled to any further payment, refund or compensation. If there are not enough volunteers, we may need to deny boarding to one or more Passengers involuntarily.
If you are denied boarding due to an overbooking of our flight we will offer you a seat on the next available flight on our services. If this is not acceptable to you, we will provide compensation and any care required by any law which may apply or in accordance with our policy if there is no applicable law. This will depend on the jurisdiction in which the denied boarding occurs. Our denied boarding compensation policy is available on request.
If you are denied boarding from a flight departing from an airport in the EU you are entitled to different compensation and rights. Click here for full details.
If damage to the baggage is of a kind that can be immediately ascertained (such as broken wheels or handles, tears or missing contents) or the bag itself is missing, the passenger must, on the same day and before leaving the arrival hall report the damage/loss to either theQantas airlines counter or other baggage services. If your baggage has been delivered to you late after being lost, you can apply to Qantas, either personally or in writing, together with the documents indicating the expenditures you have made until the delivery of your baggage for reimbursement.
Lengthy Tarmac delays at US airports click here
See the airline Conditions of Carriage here
For details of legislative obligations under EU regulation click here
NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.
To lodge a complaint with the airline, click here
To lodge a complaint with the EU click here
* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline
Click here for more information about our Qantas reviews and safety ratings system.
Safety Rating Criteria
The 7 star safety assessment criteria for all airlines is as follows
Is the airline IOSA certified? If yes two stars are awarded; if not, no star is given.
What is IOSA Certification? The IATA* Operational Safety Audit (IOSA) certification audit is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline. IOSA uses internationally recognised audit principles and is designed to conduct audits in a standardised and consistent manner. Airlines are re evaluated every two years. Registering for IOSA certification and auditing is not mandatory therefore an airline that does not have IOSA certification may have either failed the IOSA audit or alternatively chosen not to participate. *IATA (International Air Transport Association)
Is the airline on the European Union (EU) Blacklist? If no a full star is awarded; if yes then no star is given.
What is the EU Blacklist? A list of airlines banned from flying into European airspace due to safety concerns arising from alleged poor aircraft maintenance and/or regulatory oversight. Airlines banned by the EU may have a flawless safety record however the potential risk towards passenger safety is deemed by the EU as too high and a ban is put in place
Has the airline maintained a fatality free record for the past 10 years? If yes the airline are awarded a full star; if not then no star is given.
A fatality is deemed as the death of crew and/or passengers whilst on board the aircraft due to an accident. If deaths occurred through acts of terrorism or highjackings they have not been included. If an airline suffered a fatal accident through no fault of their own such as a runway incursion on the active runway (an incident where an unauthorized aircraft, vehicle or person is on a runway) this has also not been included.
Is the airline FAA endorsed? If yes a full star is awarded; if not, no star is given.
What is FAA endorsement? In the United States, the Federal Aviation Authority (FAA) has a list that bans countries (not airlines) from flying into American Airspace. The ban arises from a deemed inability to adhere to international aviation standards for aircraft operations and maintenance. According to the FAA Web site, “those that do not meet these international standards cannot initiate new service and are restricted to current levels of any existing service to the United States while corrective actions are underway." An airline or airlines from a prohibited country may have a flawless safety record however the potential risk to safety is deemed too high by the FAA to allow operations in American airspace.
Does the country of airline origin meet all 8 ICAO safety parameters? If yes TWO stars are awarded to the airline. However, if the one criteria that is below the average is so by less than 15 per cent it is considered a pass. If 5 to 7 of the criteria are met one star is awarded. If the country only meets up to four criteria no star is given.
What is ICAO and what are the 8 parameters? The International Civil Aviation Organization (ICAO) was created to promote the safe and orderly development of international civil aviation throughout the world. It sets standards and regulations necessary for aviation safety, security, efficiency and regularity, as well as for aviation environmental protection. The 8 ICAO audit parameters that pertain to safety are; Legislation, Organization, Licensing, Operations, Airworthiness, Accident Investigation, Air Navigation Service and Aerodromes. For more information on a particular country visit: http://www.icao.int/safety/Pages/USOAP-Results.aspx.
Has the airline's fleet been grounded by the country's governing aviation safety authority due to safety concerns? If yes an additional star will be taken off the total for five years from the time of grounding
Does the airline operate only Russian built aircraft? If yes an additional star will be taken off the total.
Full Service Carrier Rating Criteria
A full service airline typically offers passengers in flight entertainment,checked baggage, meals, beverages and comforts such as blankets and pillows in the ticket price. The seats generally have more recline than
a low cost carrier as well as more leg room. Full service airlines offer passengers the choice of economy or business class travel and on some flights premium economy and first class. The airlines in this category
will transfer baggage between flights and to alliance partners of which most full service carriers are a part (SkyTeam, oneworld, Star Alliance). Full service airlines often have a long history and are flag carriers
for their countries of origin.
The 7 star assessment criteria for full service airlines is as follows:
1 star if 30 inch and greater across the airlines fleet in economy class. No star if less than 30 inch across the fleet.
1/2 star if mixed seat pitch across fleet (some aircraft 30 inch and greater, others less than 30 inch).
In Flight Entertainment
1 star if Personal Audio/Video On Demand (AVOD) across the fleet in all classes of travel. No star if no Audio/Video On Demand, shared cabin screens only or nothing at all.
1/2 star if mixed across airlines fleet (some of the fleet have AVOD some do not).
NOTE: If an airline has Audio/Video On Demand on all flights except for short routes of 2 hours or less they are still eligible for a full star
1 star if comprehensive information. No star if no English or incomplete information.
1/2 star if inconsistent information.
1 star if flat beds in business class on long haul routes. No star if no beds.
1/2 star if angled beds or a mixture of angled and flat beds across the fleet.
NOTE: For airlines that do not operate long haul routes and therefore do not need beds but have business class in a 2-2 seating configuration in single aisle aircraft they are awarded 1 star; seating configuration in 3-3 with the middle seat left free awards the airline a 1/2 star; if there is not enough information to be sure a 1/2 star is awarded.
1 star if provision of full meal in economy. No star if a passenger has to pay for meals and alcoholic beverages.
1/2 star if passengers have to pay for meals or if passengers have to pay for alcohol on international routes or if the airline does not offer alcoholic beverages at all regardless of religious beliefs.
NOTE: Provision of alcohol on domestic and/or short haul routes has not been rated as airlines have complex rules based around flight time, route and time of day.
Blankets and pillows
1 star if provided by airline or if passengers have to pay for blankets on domestic and/or short haul routes but they are available. No star if not provided or unavailable.
1/2 star if blankets need to be paid for on medium and long haul routes.
Editors draw on their collective 150 years plus experience to evaluate airlines based on personal experience and/or extensive industry knowledge to award the final star.