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Airline & Safety Ratings

Qantas Review & Qantas Safety Ratings

Qantas

Safety rating : 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 7/7  Rating Criteria
Airlineratings.com presents our independent Qantas safety ratings and reviews.


Country of Origin: Australia  |  Airline Code: QF

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Booking URL

Seat Map URL

Full Service Carrier

See Passenger Reviews for Qantas See Editors Airline Reviews for Qantas

First Class Suite (A380) Picture: Qantas
International Business Class Seat Picture: Qantas
International Premium Economy Picture: Qantas
International Economy Class and domestic A330 aircraft Picture: Qantas
Qantas A380 Picture: Qantas

In Flight Product

Economy Class

Domestic
  • Full meals and beverage service; alcohol served complimentary on transcontinental flights after 12 and on shorter flights between east coast ports after 4pm; alcohol needs to be purchased on some regional flights
  • Audio/Video On Demand on the A330 and most 737s; iPads provided on some flights to accompany wireless in-flight streaming of entertainment or use your own device. Shared cabin screens on some older aircraft.
  • Seat pitch of 31 to 32 inch with average recline of 6 inch. On domestic flights, seat selection for general seats is free, extra legroom seats can be requested for a fee.
  • Pillows and blankets available on daytime flights and provided on overnight flights
  • Baggage allowance of 1 x 23kg bag; carry on baggage allowance of 7kgs.
International
  • Full meals and beverages including alcohol after 12 noon; additional meals and snacks offered
  • Audio/Video On Demand on 747s, A330s and A380s
  • Seat pitch of 31 to 32 inch with 6 inch recline. For international flights, some seats may be available for selection for free within 24 hours if you use online check-in otherwise you can select your preferred seats for a fee.
  • In seat telephones with sms capability on A380s, A330-300s and 747-400s
  • Pillows, blankets and amenity kits provided
  • Baggage allowance of 2 x 23kg bags to US; baggage allowance of 30kg to other destinations; additional baggage allowance for Qantas Club, Silver and Gold Frequent Flyer members; carry on baggage allowance of 7kgs.

Premium Economy

International
  • Available on A380s and 747s
  • Superior meal service than in economy; additional snacks offered; pre takeoff drinks offered
  • Audio/Video On Demand
  • Seat pitch of 38 to 42 inch with generous recline and extendable leg/footrests
  • In-seat power; in seat telephones with sms capability available
  • Amenity kits, thick blankets and large pillows provided
  • Baggage allowance of 2 x 32kg bags to the US; Allowance of 40kg on other international routes; additional baggage allowance for Qantas Club, Silver and Gold Frequent Flyer members; carry on baggage allowance of 7kgs.

Business Class

Domestic
  • Full three course meal service with hot and cold meal options and alcoholic drinks after 12 noon; non alcoholic welcome drink
  • Audio/Video On Demand on the A330 and most 737s; iPads provided on some flights to accompany wireless in-flight streaming of entertainment or use your own device. Shared cabin screens on some older aircraft.
  • Seat pitch of 35 inch with standard recline on 737-800s and A330s; seating in 2-2 configuration on single aisle aircraft; seating in 2-2-2 on twin aisle aircraft; refurbished A330s feature suites that convert in to lie flat beds.
  • Baggage allowance of 2 x 32kg bags; carry on baggage allowance of 7kgs.
International
  • Full multiple course meal service with hot and cold meal options and alcoholic drinks
  • Audio/Video On Demand on all flights; noise canceling headphones supplied
  • Fully lie flat beds (Skybed) on A380s and newly reconfigured 747s and A330s; inclined (9 degrees) Skybed on A330s not newly reconfigured
  • AC power to every seat; in seat telephone with sms capability
  • Quality amenity pack with branded cosmetics provided, designer pajamas and eyeshades offered on selected flights
  • Baggage allowance of 3 x 32kg bags to the US; Allowance of 40kg on other international flights; carry on baggage allowance of 7kgs.

First Class

International
  • Available on A380s only
  • Restaurant quality meal service including eight course tasting menu accompanied by wines and spirits
  • Audio/Video On Demand; in seat power and telephone with sms capability
  • Large seats transform to fully lie flat beds with blankets, duvets, sheepskins and large pillows provided
  • Superior brand amenity and cosmetic kit supplied; pajamas and slippers offered
  • Baggage allowance of 3 x 32kg bags to the US; Allowance of 50kg on other international routes

History

  • Founded in the Queensland outback in 1920
  • Originally registered as the Queensland and Northern Territory Aerial Services Limited
  • Grown to be Australia's largest airline
  • The world's longest continually operating airline
  • Qantas' flawless safety record catapulted it to the top of airline preference rankings in the 1980s when aircraft accidents elsewhere were high
  • Launched its low cost subsidiary Jetstar in 2004

Major Strengths

  • Extensive domestic network with frequent connections to both regional centers and capital cities
  • Global reputation for excellence in safety
  • Qantas pilots are regarded as some of the world's best

Subsidiary Airlines

  • Jetstar - Jetstar Asia, Jetstar Hong Kong, Jetstar Japan
  • QantasLink

Alliances

  • Oneworld
  • Major alliance with Emirates

X Factors

  • Best domestic in flight offering in the world
  • Fatality-free history in the pure jet era
  • World's longest continuously operating and most experienced airline
  • Winner of the AirlineRatings.com Best Economy award for 2014 and best domestic airline 2015

Aircraft Types

  • 747-400
  • A380
  • A330
  • 737-800

Passenger Rights*

Cancellations and lengthy delays
If your flight is cancelled, Qantas will offer an alternative flight on our services to get you to your destination at no additional cost. If we cannot offer you suitable alternative arrangements we will provide you with a full refund for the affected flight. If your flight is delayed overnight for reasons within our control and you are away from your home port, we will provide you with meals, accommodation and transfers. 

Where your flight is delayed or cancelled as a result of an Event Beyond our Control, such as political unrest, weather delays, natural disaters and strikes, whether you have checked in or not, Qantas will  endeavours to rebook you on the next available flight on our services at no additional cost to you, alternatively, if we are unable to rebook you on services acceptable to you, we will refund the applicable fare. We will not be responsible for paying any other costs or expenses you may incur as a result of the delay or cancellation.

If your cancelled or delayed flight is from an airport in the EU you are entitled to different compensation and rights. Click here for full details.

Denied Boarding
Airline flights may be overbooked. This means there is a slight chance that there may be more reservations than available seats on your flight. In these circumstances, we will offer an incentive for volunteers not to travel on their booked flight. Volunteers will not be entitled to any further payment, refund or compensation. If there are not enough volunteers, we may need to deny boarding to one or more Passengers involuntarily.

 If you are denied boarding due to an overbooking of our flight we will offer you a seat on the next available flight on our services. If this is not acceptable to you, we will provide compensation and any care required by any law which may apply or in accordance with our policy if there is no applicable law. This will depend on the jurisdiction in which the denied boarding occurs. Our denied boarding compensation policy is available on request.

If you are denied boarding from a flight departing from an airport in the EU you are entitled to different compensation and rights. Click here for full details.

Baggage
If damage to the baggage is of a kind that can be immediately ascertained (such as broken wheels or handles, tears or missing contents) or the bag itself is missing,  the passenger must, on the same day and before leaving the arrival hall report the damage/loss to either theQantas airlines counter or other baggage services. If your baggage has been delivered to you late after being lost, you can apply to Qantas, either personally or in writing, together with the documents indicating the expenditures you have made until the delivery of your baggage for reimbursement. 

Lengthy Tarmac delays at US airports click here

See the airline Conditions of Carriage here

For details of legislative obligations under EU regulation click here

NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

To lodge a complaint with the airline, click here

To lodge a complaint with the EU click here



* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

Click here for more information about our Qantas reviews and safety ratings system.

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