Airline & Safety Ratings
Air Canada Express
In Flight Product
- All aircraft are in economy only configuration except CRJ 705s
- Nonalcoholic beverages complimentary; alcoholic beverages available for purchase; snack items available for purchase on flights over 90 minutes; sandwiches and salads available for purchase on some flights of 3 hours and 15 minutes and longer; complimentary snacks and meals on Latitude Fare on flights over 90 minutes; cafe vouchers can be pre-purchased for 20% discount over on board purchases
- No in flight entertainment on most flights: seatback TVs and USB/DC connection available on CRJ-705s
- Seat pitch of 31 to 34 inch; seat selection available for fee up to 24 hours before flight but available for free closer to flight time
- Only credit cards accepted for payment on board
- Limited number of blankets available on all flights
- Baggage allowance varies with fare type
Executive Class only available on CRJ -705s
- Full meals and alcoholic beverages served complimentary
- Audio/Video On Demand
- Seat pitch of 37 inch
- In seat USB/DC connection
- Limited number of blankets available
- Baggage allowance varies with fare type
- Newly merged carrier Air Canada Regional Inc commenced service in January 2001 as wholly-owned subsidiary of Air Canada utilizing four regional airline brands - AirBC, Air Nova, Air Ontario and Canadian Regional
- These companies were consolidated to become Jazz by 2002
- In February 2006, Jazz completed its initial public offering. On January 4, 2011 Jazz Air Income Fund completed a corporate conversion to Chorus Aviation Inc. – a dividend-paying holding company that owns Jazz Aviation LP.
- There are two airline divisions operated by Jazz Aviation LP: Air Canada Express and Jazz
- Air Canada Express: Under a capacity purchase agreement with Air Canada, Jazz provides service to and from lower-density markets as well as higher-density markets at off-peak times throughout Canada and to and from certain destinations in the United States.
- Jazz: Under the Jazz brand, the airline offers charters throughout North America with a dedicated fleet of five Bombardier aircraft for corporate clients, governments, special interest groups and individuals seeking more convenience. Jazz also has the ability to offer airline operators services such as ground handling, dispatching, flight load planning, training and consulting.
- Operates more flights to more Canadian destinations than any other Canadian carrier
- Through its partnership with Air Canada, passengers can enjoy seamless travel to/from regional centers from international destinations
- Affiliate member of the Star Alliance
- Bombardier (Q400 NextGen)
- Bombardier (CRJ 705)
- Bombardier (CRJ 200)
- Dash 8-300 (DH3)
- Dash 8-100 (DH1)
Click here for more information about our Air Canada Express reviews and safety ratings system.
Safety Rating Criteria
The 7 star safety assessment criteria for all airlines is as follows
Is the airline IOSA certified? If yes two stars are awarded; if not, no star is given.
What is IOSA Certification? The IATA* Operational Safety Audit (IOSA) certification audit is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline. IOSA uses internationally recognised audit principles and is designed to conduct audits in a standardised and consistent manner. Airlines are re evaluated every two years. Registering for IOSA certification and auditing is not mandatory therefore an airline that does not have IOSA certification may have either failed the IOSA audit or alternatively chosen not to participate. *IATA (International Air Transport Association)
Is the airline on the European Union (EU) Blacklist? If no a full star is awarded; if yes then no star is given.
What is the EU Blacklist? A list of airlines banned from flying into European airspace due to safety concerns arising from alleged poor aircraft maintenance and/or regulatory oversight. Airlines banned by the EU may have a flawless safety record however the potential risk towards passenger safety is deemed by the EU as too high and a ban is put in place
Has the airline maintained a fatality free record for the past 10 years? If yes the airline is awarded a full star; if not then no star is given.
A fatality is deemed as the death of crew and/or passengers whilst on board the aircraft due to an accident. If deaths occurred through acts of terrorism, highjackings OR pilot suicide they have not been included. If an airline suffered a fatal accident through no fault of its own such as a runway incursion on the active runway (an incident where an unauthorized aircraft, vehicle or person is on a runway) this has also not been included.
Is the airline FAA endorsed? If yes a full star is awarded; if not, no star is given.
What is FAA endorsement? In the United States, the Federal Aviation Authority (FAA) has a list that bans countries (not airlines) from flying into American Airspace. The ban arises from a deemed inability to adhere to international aviation standards for aircraft operations and maintenance. According to the FAA Web site, "those that do not meet these international standards cannot initiate new service and are restricted to current levels of any existing service to the United States while corrective actions are underway". An airline or airlines from a prohibited country may have a flawless safety record however the potential risk to safety is deemed too high by the FAA to allow operations in American airspace.
Does the country of airline origin meet all 8 ICAO safety parameters? If yes TWO stars are awarded to the airline. However, if the one criteria that is below the average is so by less than 15 per cent it is considered a pass. If 5 to 7 of the criteria are met one star is awarded. If the country only meets up to four criteria no star is given.
What is ICAO and what are the 8 parameters? The International Civil Aviation Organization (ICAO) was created to promote the safe and orderly development of international civil aviation throughout the world. It sets standards and regulations necessary for aviation safety, security, efficiency and regularity, as well as for aviation environmental protection. The 8 ICAO audit parameters that pertain to safety are; Legislation, Organization, Licensing, Operations, Airworthiness, Accident Investigation, Air Navigation Service and Aerodromes. For more information on a particular country visit: http://www.icao.int/safety/Pages/USOAP-Results.aspx.
Has the airline's fleet been grounded by the country's governing aviation safety authority due to safety concerns? If yes an additional star will be taken off the total for five years from the time of grounding
Does the airline operate only Russian built aircraft? If yes an additional star will be taken off the total.
Regional Carrier Rating Criteria
Regional airlines (regionals) act as feeder airlines to major airlines connecting regional centres to main hubs (airports). Regionals also link smaller centres to each other. These airlines typically operate turbo-prop or single aisle regional jets on short routes (typically less than three hours).
Due to the short flight times passengers on regionals are generally not served a meal or alcoholic beverages or given a blanket and pillow. In fight entertainment is also rare. Whilst similar to low cost airlines, regional airlines differ in that fares generally include baggage that can be transferred between flights. Many regional airlines are a subsidiary of a full service airline and allow premium passengers access to the full service carrier lounges.
- All regional carriers were given a 4 out of 5 star rating to start with. This was based on the fact that most regionals provide snacks and/or non alcoholic beverages, the seats often don't recline, blankets and pillows aren't available and there is no in flight entertainment.
- If a regional provides more than this (i.e a full meal, entertainment or blankets for example) they received an extra star to a maximum of 5 stars.
- Regionals lose a star from the base 4 star rating if passengers pay for snacks or drinks or if no snacks or drinks were available despite a significant flight time.
- A star is also taken off airlines that operate short flight times such as island hopper services but didn't provide a basic snack or drink service in a departure lounge.
- Airlines can also lose a star if the website was lacking passenger information or was of a poor standard.