Airline & Safety Ratings
In Flight Product
- Snack box available for purchase; meals available for purchase on some flights over 2.5 hours; nonalcoholic beverages served complimentary but alcoholic drinks must be purchased
- Portable in flight entertainment devices available for hire onboard or can be reserved at time of booking; Wi-Fi available for a fee on all aircraft except half of the 737-400 fleet
- Seat pitch of 31 to 32 inch
- Credit cards must be used on board for purchases or vouchers can be purchased at check in desks in Alaska
- Baggage allowance of up to 23kg must be purchased
- Three course meal served on transcontinental routes; selection of cheeses and fresh vegetables served on shorter flights; beverages including alcohol served complimentary
- Portable in flight entertainment devices provided complimentary; Wi-Fi available for a fee on all aircraft except half of the 737-400 fleet
- Seat pitch of 36 to 38 inch in 2-2 configuration
- Baggage allowance of 2 x 23kg bags included in the fare
- Originated in 1932, when Mac McGee of McGee Airlines flew between Anchorage and Bristol Bay, Alaska
- Merger with Star Air Service in 1934 created Alaska's largest airline
- Several more mergers led to the enduring name Alaska Airlines
- Using surplus military aircraft, Alaska carried out worldwide charter flights by the late 1940s
- Merger with Alaska Coastal-Ellis and Cordova airlines in late 1960s
- Deregulation of airline industry in 1979 enabled expansion throughout the West Coast
- Merged with Horizon Air and Jet America in 1987
- By end of 1980s, the airline had tripled in size, increased Its fleet five-fold and expanded its route map to include scheduled services to Mexico and Russia
- First airline in the world to allow on line check in and printing of boarding passes
- One of only a few airlines to have Wi-Fi across most of its fleet
- Good business class offering
- Number one airline in North America for on time performance three years running
- Boeing 737-900
- Boeing 737-800
- Boeing 737-700
- Boeing 737-400
- Bombardier Q400
- Bombardier CRJ-700
Denied Boarding Compensation must be offered to “zero fare ticket” holders (e.g., holders of frequent flyer award tickets) who are involuntarily bumped.
Carrier must verbally offer cash/cheque for Denied Boarding Compensation if the carrier verbally offers a travel voucher as Denied Boarding Compensation to passengers who are involuntarily bumped. Carrier must inform passengers solicited to volunteer for denied boarding about all material restrictions on the use of transportation vouchers offered in lieu of cash.
The airline will transport persons denied boarding, whether voluntarily or involuntarily, without stopover on its next flight on which space is available at no additional cost regardless of class of service, and if unable to provide onward transportation acceptable to the passenger, at the request of the passenger, will transport the passenger by other carrier or combination of carriers without stopover on its (their) next flight(s) in the same class of service as the passenger's original outbound flight(s), or if space is available on a flight(s) of a different class of service acceptable to the passenger, such flight(s) will be used without stopover at no additional cost to the passenger only if it (they) will provide an earlier arrival at the passenger's destination, next stopover point, or transfer point.
Minimum denied boarding compensation limits are $650/$1,300 or 200%/400% of the one-way fare, whichever is smaller, however, the compensation shall be one-half the amount described above, with a USD/CAD $650 maximum if The airline arranges for comparable air transportation, or other transportation that is used by the passenger, which, at the time arranged, is planned to arrive at the airport of the passenger's next stopover, or if none, at the airport of the passenger's final destination not later than two hours after the time the direct or connecting flight from which the passenger was denied boarding is planned to arrive.
Cancellation and long delays
The type of amenities given will be dependent upon the length of delay or cancellation and shall not exceed a period of 24 hours from the time of occurrence. Note: The airline cannot provide the amenities outlined in this section if air traffic control, a weather situation, or another extraordinary circumstance beyond our control occurs at any city within your intended flight routing.
1. One Hour: If we've caused your arrival to be one hour or more past your original scheduled arrival, upon request, we will offer the use of an the airline business phone that is able to dial outside of the airport.
2. Two Hours: If we’ve caused your flight to be delayed two hours or more, one of our airport Customer Service Agents will provide you a card with instructions to ensure that our Customer Care team can promptly reach out to you via email or letter with an apology and relevant discount code off a future Alaska Airlines flight. 3. Canceled: If your flight is canceled, and the city where the cancellation occurs is 100 miles away from home, hotel accommodations can be provided with round trip ground transportation to an airport area hotel.
Any conditions beyond the airline's control (including, but without limitation, meteorological conditions, acts of god, riots, civil commotion, embargoes, wars, hostilities, disturbances, or unsettled international conditions), actual, threatened or reported or because of any delay, demand, circumstances or requirement due, directly or indirectly, to such condition; or; Any strike, work stoppage, slowdown, lockout, or any other labor-related dispute involving or affecting the airline service; or 3; Any government regulation, demand, or requirement, or 4; Any shortage of labor, fuel, or facilities of AS or others’; or 5; Any fact not reasonably foreseen, anticipated, or predicated by the airline
Lengthy Tarmac Delays at US airports
U.S. and foreign air carriers cannot permit an international flight to remain on the tarmac at a U.S. airports for more than four hours without allowing passengers to deplane subject to safety, security, and ATC exceptions. This applies to small hub and non-hub airports, including diversion airports.
Notification of the status of delays must be given every 30 minutes while aircraft is delayed, including reasons for delay, if known. Notification of opportunity to deplane from an aircraft that is at the gate or another disembarkation area with door open if the opportunity to deplane actually exists.
Any claim for delay, loss, damage to baggage on a Domestic flightmust be presentedwithin 24 hours after the occurrence of the events. For international flights Any claim for delay, loss or damage to baggage is barred unless notice of the claim is presented in writing within seven days (in the case of damage) or 21 days (in the case of delay or loss). For most international travel, including domestic portions of international journeys, the airline's liability for loss, delay, or damage to baggage is limited to approximately $9.07(USD) per pound/$20.00(USD) per kg for checked baggage, and $400(USD) per passenger for unchecked baggage, unless a higher value is declared and an extra charge is paid. Where the Montreal Convention applies, the airline's liability for the loss, delay, or damage to baggage is limited to 1,131 Special Drawing Rights per passenger. For travel wholly between points in the U.S., the airline's liability for loss, delay, or damage to baggage (except for disability devices) is limited to $3,400 per passenger, unless you purchase excess valuation coverage. For the full policy click here
Click here for information for people with disabilities and reduced mobility
For detailed account of issues and compensation, see the airlines conditions or carriage here
NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.
To lodge a complaint with the airline click here
To lodge a complaint with the US Department of Transport (DOT) click here
* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline
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