Jetstar Review & Safety Ratings | AirlineRatings.com

Airline & Safety Ratings

Jetstar  Review & Jetstar  Safety Ratings

Jetstar

Safety rating: 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 3/5  Rating Criteria
Airlineratings.com presents our independent Jetstar safety ratings and reviews.

Country of Origin: Australia  |  Airline Code: JQ

URL

Booking URL

Low Cost Carrier

See Passenger Reviews for Jetstar

Jetstar I pads available for hire PIcture: Facebook/Jetstar
Jetstar 787 Picture: Jetstar
Jetstar 787 Economy cabin Picture: Jetstar
Jetstar A330 Business Class Picture: Jetstar
Jetstar A320 cabin

In Flight Product

Economy Class

Domestic
  • All aircraft offer economy class only configuration
  • Food and beverages must be purchased on board; water, tea and coffee available for purchase; pre purchased meals come with a water.
  • iPads containing movies, books and TV shows can be hired on flights over 90 minutes within Australia; streaming to your own device is being introduced on the A320/A321 fleet and can be used for a fee
  • Seat pitch of 28 to 29 inch with 2 inch recline; exit row seats with extra legroom can be reserved for additional fee but they wont recline if backing onto an exit; seat selection available for a fee
  • No blankets and pillows available
  • Baggage allowance of 15 - 40kg must be pre-purchased online to avoid costly baggage charges at the airport. Any over weight bags will be charged; carry on baggage allowance of 7kgs
International (Long Haul)
  • Meals must be pre-ordered and prepaid at the time of booking; snacks and alcoholic and non alcoholic beverages available for purchase on board; water also needs to be purchased. all pre-purchased meals come with a water and hot drink. Only credit cards are accepted.
  • Limited quantity of entertainment units available for hire; units can be reserved and paid for at time of booking (recommended); shared cabin screens show films and TV programs; headsets need to be hired; Audio Video on demand available through seatback screens on the 787 for a fee (headphones included).
  • Seat pitch of 31 inch with 4 inch recline; seat selection available for a fee
  • Blankets and pillows not available except on international flights to/from Australia where they can be hired
  • Baggage allowance of 15 - 40kg must be pre-purchased online to avoid costly baggage charges at the airport. Any over weight bags will be charged; carry on baggage allowance of 7kgs

Business Class

International (Long Haul)
  • Available only on international services to Hawaii, Phuket, Bangkok, Tokyo, Osaka, Melbourne, Sydney, Gold Coast, Cairns, Singapore, Auckland and Bali using A330s and 787s
  • Choice of three meals, snacks, fruit and dessert included in the fare. Alcoholic and non alcoholic beverages are also included
  • Personal entertainment unit available for every passenger or complimentary use of seat back screens featuring Audio Video On Demand. Headphones are complimentary
  • Seat pitch of 38 inch with recline, footrests and in seat power
  • Comfort pack with blanket, pillow and amenity provided
  • Baggage allowance of 30kg included in fare but for a fee can upgrade to 40kg. Carry on baggage allowance of 2 x 7kg bags

History

  • Jetstar Group comprises Jetstar Australia, Jetstar New Zealand, Jetstar Asia, Valuair, Jetstar Japan, Jetstar Hong Kong and Jetstar Pacific in Vietnam
  • Network of value based carriers providing low fares across Australia, New Zealand and the Asia Pacific region
  • Established by Qantas in 2003 as a low cost domestic carrier
  • Carried first passengers in 2004 and commenced international services to New Zealand in 2005

Major Strengths

  • Opening up travel to those who previously could not afford it and to those who want to travel more
  • Australia's number one low cost airline
  • Low cost no frills airline with competitive fares and good package deals both domestically and internationally

Alliances

  • Qantas

X Factors

  • The long haul international arm of Jetstar using the A330 and 787 aircraft would score 4 1/2 stars if rated seperately
  • Winner of the AirlineRatings.com Best Low Cost Carrier award for Asia/Pacific 2014

Aircraft Types

  • A320
  • A321
  • A330
  • 787

Passenger Rights*

Cancellations and lengthy delays

If your flight is cancelled or delayed by controllable factors at Jetstar such as crewing or aircraft availablility, Jetstar will offer an alternative flight on our services to get you to your destination at no additional cost. 

Where your flight is delayed or cancelled as a result of an Event Beyond our Control such as political unrest, weather delays, natural disaters and strikes, whether you have checked in or not, Jetstar will  endeavour to rebook you on the next available flight on our services at no additional cost to you, alternatively, if we are unable to rebook you on services acceptable to you, we will refund the applicable fare. We will not be responsible for paying any other costs or expenses you may incur as a result of the delay or cancellation


Denied Boarding
Airline flights may be overbooked. This means there is a slight chance that there may be more reservations than available seats on your flight. In these circumstances, we will offer an incentive for volunteers not to travel on their booked flight.  If there are not enough volunteers, we may need to deny boarding to one or more Passengers involuntarily. 

Passengers also have the choice to take a refund or wait for the next avaialbale flight which may be on another airline. No other compensation will be offered if a refund is taken.

Baggage
If damage to the baggage is of a kind that can be immediately ascertained (such as broken wheels or handles, tears or missing contents) or the bag itself is missing,  the passenger must, on the same day and before leaving the arrival hall report the damage/loss to either the Jetstar counter or other baggage services. If your baggage has been delivered to you late after being lost, you can apply to Jetstar together with the documents indicating the expenditures you have made until the delivery of your baggage for reimbursement. 

See the airline Conditions of Carriage here

To lodge a complaint with the airline click here



* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

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