
Norwegian

About Norwegian
Passenger ratings
Overall Value for Money
2.5
From 207 reviews
Seat and Cabin Space
2.9
From 193 reviews
Customer Service
2.4
From 210 reviews
In Flight Entertainment
3.0
From 163 reviews
Baggage Handling
2.4
From 32 reviews
Check-in Process
2.1
From 37 reviews
Meals and Beverages
2.4
From 158 reviews
Recommend Airline
28.1%
From 221 reviews
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my suitcase never arrived and i am still waiting for a response
5 / 10

We booked Norweigan Stockholm-Palma, but they put us on an old Trade Air aircraft (some leasing agreement we were not aware of when booking). Crew spoke no english and had basically 0 communication with us. As someone who struggles with fear of flying, it was a nightmare.
2 / 10

I wish I could give zero stars. I booked a flight with Norwegian to travel on the 22nd of December, but it was canceled, completely ruining my travel plans. Instead of rerouting me on the next available flight as required by EU Regulation 261/2004, they only offered a rebooking for the 24th—far too late to spend Christmas as planned. To make matters worse, they refused to book me on another airline, despite it being their legal obligation. I was forced to pay €380 for a new one-way ticket—a significant and unreasonable expense, especially at such short notice. Adding to the stress, they said they might refund it but provided no guarantee of a refund of this new flight, making it extremely distressing to pay such a large amount without certainty. This airline clearly prioritises cutting costs over treating their customers with fairness or respect. Avoid them if you value your time, money, and peace of mind!
1 / 10
