
Frontier Airlines
About Frontier Airlines
Passenger ratings
Overall Value for Money
1.9
From 241 reviews
Seat and Cabin Space
2.0
From 221 reviews
Customer Service
2.2
From 238 reviews
In Flight Entertainment
1.3
From 117 reviews
Baggage Handling
1.2
From 17 reviews
Check-in Process
1.6
From 22 reviews
Meals and Beverages
1.7
From 139 reviews
Recommend Airline
16.6%
From 253 reviews
Latest reviews
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Agents/FAs are pros. Departed/arrived on time. Delay deplaning due to plane@gate. Value priority; Frontier delivers. They upsell, I don't care, only need water, small tray & seats as uncomfy as others. I fly light; free personal is perfect. Tough cancel policy; be sure of plans.
5 / 10

No value for the money when their schedule(s) are meaningless! I booked a round trip from Texas to Maryland and had lay overs on both going and returning. The only flight that actually started and ended correctly was the first leg.. then I was stuck for five hours in a state I did not need or want to be in because Frontier cancelled the next flight! I was able to get another flight, 5 hours later to complete the original itinerary. Then four days later, on my return flight(s), while I was in the airport waiting to board, Frontier delays the flight 2 hours and 59 minutes, to be below their posted threshold of 3 hours so they did not have to give and credits or compensations! That delay would then make me miss the second flight to return home and Frontier only had other flights on later days! That was it for me! I cancelled the entire return trip for a full refund and booked with another airline. I WILL NEVER FLY FRONTIER AGAIN!!!!!
2 / 10

Worst experience ever. My daughters SHOULD’VE been on a flight to Las Vegas. After check in my daughters were passed around to different counters to pay for carryons, by the time they came back to the original counter that they should’ve been at to begin with, they were told they checked in too late and needed to purchase another flight, with no reimbursement for the original tickets. $300 later, through airline, they were told from that other airline that Frontier does the same thing constantly and gets away away with it by saying people checked in late. AND other people on that same flight were asked to voluntarily forfeit their seats due to overbooking.
1 / 10
